Staybridge Suites Jackson by IHG

Hotels
•
Staybridge Suites
8.2 (565 reviews)
801 Ridgewood Road , Ridgeland , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues
Maintenance problems with amenities

Categories

Cleanliness
6.86
Complaints about dirty hallways, unswept areas, and stained towels.
Service
9.33
Staff were described as friendly and accommodating, with specific praise for certain employees.
Location
8.57
General positive sentiment; no specific complaints noted about location.
Room Quality
7.82
Rooms described as comfortable, but issues with maintenance and cleanliness reported.
Amenities
7.35
Pool condition was poor, and there were complaints about the ice maker not working.
Value for Money
8.81
Overall, guests felt the pricing was reasonable for the space provided.
Food and Beverage
8.36
Breakfast was well-received for variety but was inconsistent based on other comments.
Overall Experience
8.53
Overall favorable experience despite some complaints, leading to a recommendable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:51

Property Description

Luxurious Suites with Kitchenettes
Indulge in the convenience of fully equipped kitchenettes in every suite at Staybridge Suites Jackson. Enjoy a comfortable stay with free Wi-Fi, flat-screen TV, and entertainment options like HBO in-room movies.

On-Site Amenities for Your Comfort
Relax and unwind by the outdoor pool, take care of laundry with the guest launderette, or catch up on work at the business center - all conveniently located at our hotel.

Convenient Location for Exploring
With North Park Mall, Jackson State University, and Trustmark Park just minutes away, Staybridge Suites Jackson is the perfect base for exploring Ridgeland. Don't miss out on nearby attractions like the Jackson Zoological Park and Natchez Trace Parkway.

Book your stay at Staybridge Suites Jackson now for a perfect blend of comfort, convenience, and exploration!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 565 reviews
Cleanliness: 6.86
Service: 9.33
Location: 8.57
Room Quality: 7.82
Amenities: 7.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.53
L
Laura • solo_traveller • us
8
2026-05-07 • via Nuitee
R
Raquel • solo_traveller • us
4
2026-04-22 • via Nuitee
L
Looney • couple • us
8
2026-04-14 • via Nuitee
T
Takira • couple • us
10
2026-04-11 • via Nuitee
K
Katie • family_with_children • us
8
Will be back, great spot
Pros:

Happy hour with food and drinks. Great breakfast. Free room upgrade. Quiet. Very comfortable.

Cons:

Cigarette buts all over outside by the pool. Toilets had to be held down to flush. Pros definitely outweigh the bad.

2026-04-08 • via Nuitee
K
Katie • family_with_children • us
9
Pros:

Great breakfast. Great location. Quiet. Loved our 2 bedroom suite. Perfect for kids.

2026-03-30 • via Nuitee
T
Terry • solo_traveller • us
1
2026-03-26 • via Nuitee
J
Jessykah • solo_traveller • us
10
The accommodations and room prices were excellent for five suites. Breakfast was fresh and hot.
Pros:

The rooms were clean and spacious.

2026-03-17 • via Nuitee
W
Williams • couple • us
1
2026-03-17 • via Nuitee
T
Tashekia • family_with_children • us
10
2026-03-14 • via Nuitee
T
Tywan • family_with_children • us
8
2026-02-22 • via Nuitee
L
Lakeisha Hardy • family_with_children • us
10
2026-02-13 • via Nuitee
J
Johnisha • couple • us
10
2026-01-27 • via Nuitee
D
Deshanna • couple • us
10
2026-01-24 • via Nuitee
J
John • extended_group • us
1
Pay the nonrefundable rate they won"t contact you anyway.
Pros:

Room was ok.

Cons:

Staff and management would not return calls, texts or emails when I wanted to cancel the last night of our stay... and yes...I paid the higher cancellation rate for the stay so that we would (supposedly) have that option. I will never do that again. should have paid the lower nonrefundable rate since the property won't contact you to refund or cancel anyway. JW

2026-01-23 • via Nuitee
I
Iesha • solo_traveller • us
10
2026-01-19 • via Nuitee
D
Doris • couple • us
10
Great
2026-01-19 • via Nuitee
L
Lauren • extended_group • us
8
Pros:

Breakfast was good and had a good variety to choose from, waffles, biscuits, toast, bacon, sausage, eggs yogurt, fruit, etc. On point!

Cons:

No ice and they said use the ice maker in our room and that didn’t work!

2026-01-19 • via Nuitee
L
Lakita • couple • us
10
2026-01-19 • via Nuitee
R
Rachael • family_with_children • us
1
The entire experience was a disaster.
Pros:

NA

Cons:

I arrived after a 6-hour drive, ready to check in and rest. When we got there close to midnight, the lobby was chaotic—young kids were running around unsupervised.

We were given our room key, but when we got to the room, it clearly hadn’t been cleaned. One bed had no linens, the other had balled-up sheets, and there was trash on the tables and counters.

We returned to the front desk, only to be told that at nearly midnight, the only available room was a queen bed—not enough to accommodate my family. I was traveling with my 20-year-old son, his girlfriend, and my teenager. A queen studio simply wasn’t an option.

After the front desk agent contacted a manager, we were eventually given two separate rooms—on different ends of the hallway. Thankfully my son was old enough to stay in the other room, but it was still an unacceptable situation to deal with that late at night.

The next morning, I noticed multiple charges on my account and called the manager. She refunded me $50, but to be honest, the entire experience was a disaster.

2026-01-19 • via Nuitee