Share this hotel
Facilities
Property facilities
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Terrace
-
Family rooms
-
Pets allowed
-
BBQ facilities
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Non-smoking throughout
-
Shared lounge/TV area
-
Board games/puzzles
-
Wheelchair accessible
-
Heated pool
-
Lower bathroom sink
-
Outdoor furniture
-
Shallow end
-
Fence around pool
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
CCTV outside property
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
Key card access
-
Happy hour
-
Shopping on site
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Self parking (surcharge)
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Reception hall
-
Exercise/lap pool
-
Covered parking
-
Secured parking
-
Swimming nearby
-
Bulk dispenser for toiletries
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Convenient Location
Located 19 km from CityCentre Plaza, Staybridge Suites Houston - Willowbrook is an ideal choice for travelers looking to explore the vibrant city of Houston.
Modern Amenities
Enjoy a comfortable stay with access to an outdoor swimming pool, fitness centre, and free WiFi. The air-conditioned rooms feature a desk, kitchenette, and fridge, providing convenience and relaxation during your stay.
Hospitality at Its Best
Experience top-notch service with bilingual staff, a business centre, and a barbecue area. Whether you need assistance or recommendations, our team is dedicated to making your stay memorable.
Ready to experience the best of Houston? Book your stay at Staybridge Suites Houston - Willowbrook today!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 30, 2025 until Wed, Apr 1, 2026
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
-
Pets
Pets are allowed. Charges may be applicable.
-
Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The rose m smells bad
The hotel had roaches. There was some by the oatmeal during breakfast and some in my room as well as the hallway. I have videos on my phone that I plan to post to google review
ROACHES, dirty towels
Switched rooms three times. 1st room ac did not work. Staff very friendly and helpful. 2nd and third rooms had bad roach problems
The staff. Mark and Mason were awesome. Very accommodating and if there were any issues, they took the proper steps to resolve them in a timely manner. They were actually the best thing about this hotel and my stay.
Don’t ever stay there! Roach motel! And wouldn’t even refund my money. I would not recommend!!! I killed 6 roaches in one night!
Bugs in the room, had to go buy bug spray to get rid of them. No proper venting for the dryers so it is like a sauna while you wait for your laundry. Most of the washers and dryers were broken. Pool was unusable due to parts not in for the first four days we were there. Maid service was minimal, the floors never got swept, carpets didn’t get vacuumed at all and we were there for seven days. Food was great every day and the staff were pleasant.
The staff was very friendly, and the location was convenient.
Lights didn't work for outside pool and patio area. We were on the first floor room above us had kids jumping around all hours of the night.
The desk clerk, Mason, was amazing. We were having trouble with our room door, and he came to assist us in getting into our room. He even gave us a recommendation to a restaurant. He was very friendly. The ducks were cute.
The door was broken, the water didn't get hot in the shower, there were no sheets/ blankets for the sleeper sofa, and the a.c. stop working in the middle of the night. Called the night clerk and received absolutely no help. After about an hour, we were finally able to get it to turn on after switching the batteries around in the thermostat.
Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.
Property was nice. Shower curtain was a foot too short and hung too high. There was a musty smell in hallway and room.
Very happy that pets are welcomed at a reasonable rate.
Breakfast was good.
Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?)
Extremely noisy at night; sounds of running feet throughout the night on upper floor.
Smell of urine and marijuana throughout the floor.
The pool was out of service for our entire 10 day stay kids really disappointed
Nothing
The pool was closed, and they had no extra pillows as well as the breakfast was not good at all. Will never return.
It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good
So many bugs that I couldn’t stay there.
Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back
Staff was super sweet and very accommodating
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
