Staybridge Suites London by IHG

Hotels
•
Staybridge Suites
8.6 (556 reviews)
824 Exeter Road , London , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Comfy bed
Good location
Clean rooms
Cons:
Cold pool
Issues with bedding
Lack of adequate towels

Categories

Cleanliness
8.15
Many reviews mention cleanliness positively, but a few issues with the sofa and bedding were noted.
Service
9.15
Staff received consistent praise for being friendly and helpful.
Location
9.15
Multiple guests highlighted the great location as a major pro.
Room Quality
8.65
Most reviews mention comfortable beds and spacious rooms, with a few complaints about bedding and comfort.
Amenities
8.15
The pool was mentioned as too cold, impacting the perceived value of amenities.
Value for Money
8.15
Some guests felt the price was high compared to the experience.
Food and Beverage
8.65
Breakfast received positive feedback for variety and quality.
Overall Experience
8.75
Overall positive sentiment with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Luxurious All-Suite Accommodations
Experience the convenience of full kitchens in every suite, along with a 37-inch LCD TV and complimentary high-speed internet.

Dining and Entertainment
Enjoy a unique dining experience with an Attendant Served Buffet to go, as well as complimentary Light Dinner Bites on select evenings. Unwind in the Theatre Room or grab snacks from the 24-hour convenience store.

Recreational Amenities
Stay active with access to a fitness room, outdoor putting green, and barbecue facilities. Explore nearby attractions like Budweiser Gardens and Western Fair Raceway/Casino, both just a short distance away.

Book your stay at Staybridge Suites London today for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit cards or prepaid credit cards are not accepted to guarantee a reservation.

Please note that renovations will start at this hotel on August 28th, 2017, and last for 3 months. Guests may experience light disturbances.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 556 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.75
G
Gordon • solo_traveller • ca
10
2026-01-25 • via Nuitee
R
Rob • family_with_children • ca
1
TOTAL BS. NEVERCAGAIN!
Pros:

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it.
Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬!
Total BS! I went next door to Hilton suites. They looked after me.
Never again! This hotel or Booking.com owe me $150!

Cons:

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it.
Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬!
Total BS! I went next door to Hilton suites. They looked after me.
Never again! This hotel or Booking.com owe me $150!

2026-01-23 • via Nuitee
B
Barry • solo_traveller • ca
8
2026-01-20 • via Nuitee
L
Lindsay • solo_traveller • ca
9
2026-01-19 • via Nuitee
K
Kelly • family_with_children • ca
9
Good
Pros:

Offered breakfast. We had sleeping options. The kitchenette was nice if you were planning to stay longer.

Cons:

There was no privacy between the bedroom and bathroom sink area which meant you had to change in the toilet/bathroom area. We were next door to the elevator so you heard that all night. They basically told us at check in that they upgraded us to a King Suite…which is what I booked in the first place. But if you’re going to act like you are going to give us more than we asked for, putting us next to elevator was not a plus.

2026-01-19 • via Nuitee
R
Robert • extended_group • us
6
Good price, decent breakfast. Need to work on communication.
Pros:

Decent breakfast, quiet location

Cons:

TV didn't work. No advance notice of a area cable issue, left trying to figure it out. Asked for no pet room due to allergies. Appears that room has had pets in it before.

2026-01-19 • via Nuitee
C
Chris • solo_traveller • ca
7
Good location, friendly staff, nice room.
Pros:

Proximity to business event.

Cons:

Long wait to check in. Only one staff member on hand while line grew. Eventually another staff member appeared and things then moved faster.

Hotel did have “tap” for credit card payment. I was using a company credit card and I could not remember the PIN. It is extremely rare to not have “tap” payment at large businesses and this created more delay in getting checked in.

Another guest was given my room number, which resulted in him trying (unsuccessfully) to enter my room. I opened the door and it was awkward and embarrassing. The other guest was friendly and apologetic as was I.

2026-01-19 • via Nuitee
D
Donna • couple • ca
8
Very relaxing
2026-01-19 • via Nuitee
E
Ernest • solo_traveller • ca
7
Nice staff, a good and clean environment
Pros:

The cleanliness of the room

Cons:

Breakfast was a little disappointing

2026-01-19 • via Nuitee
L
LeeAnn • family_with_children • ca
9
Excellent and would book again
Pros:

Room was excellent, pool, unlimited hot beverages, friendly staff, great location and great breakfast

Cons:

The heating unit made a loud humming noise when on

2026-01-15 • via Nuitee
C
Cathy • solo_traveller • ca
6
over all ok.
Pros:

Comfortable bed, however I was disappointed that maids didn't come in to pick up towels off of floor or make the bed. I know this was how things were done during covid. Now it should be applied again. If I wan't to crawl into an unmade bed I would use a Airbnb. Also a smart tv. There was a Netflix button on tv, but was no use.

Cons:

Need to flip answers around. put in wrong place

2026-01-14 • via Nuitee
O
O • extended_group • gb
8
Good
Pros:

Room size and available facilities

Cons:

Could have been cleaned more frequently

2026-01-07 • via Nuitee
A
Armstrong • extended_group • ca
3
Pros:

Pool was freezing and we booked the hotel specifically for the kids to swim. water was too cold to get in.

Cons:

pool temp

2026-01-06 • via Nuitee
L
Lilly • couple • ca
6
2026-01-04 • via Nuitee
K
Kevin • family_with_children • ca
10
2026-01-02 • via Nuitee
M
Mark • extended_group • us
10
2025-12-30 • via Nuitee
L
Lori • family_with_children • ca
9
We will stay again
Pros:

Great staff and manager.
Comfy bed.
Great location.

Cons:

Pool temperature too chilly for me.
Issue with bedding but promptly fixed.

2025-12-26 • via Nuitee
L
Lemuel • family_with_children • ca
10
What can we say
Pros:

Location, price, room

Cons:

Swimming pool is cold, furnace is very noisy..

2025-12-22 • via Nuitee
基督山 • family_with_children • ca
10
2025-12-16 • via Nuitee
D
Doreen G • family_with_children • ca
8
Pros:

The room was very clean and the bed very comfortable

Cons:

The bed was supposed to have room of its own room.

2025-12-16 • via Nuitee