Staybridge Suites London by IHG

Hotels
•
Staybridge Suites
8.6 (562 reviews)
824 Exeter Road , London , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff
Comfy bed
Good location
Clean rooms
Cons:
Cold pool
Issues with bedding
Lack of adequate towels

Categories

Cleanliness
8.15
Many reviews mention cleanliness positively, but a few issues with the sofa and bedding were noted.
Service
9.15
Staff received consistent praise for being friendly and helpful.
Location
9.15
Multiple guests highlighted the great location as a major pro.
Room Quality
8.65
Most reviews mention comfortable beds and spacious rooms, with a few complaints about bedding and comfort.
Amenities
8.15
The pool was mentioned as too cold, impacting the perceived value of amenities.
Value for Money
8.15
Some guests felt the price was high compared to the experience.
Food and Beverage
8.65
Breakfast received positive feedback for variety and quality.
Overall Experience
8.75
Overall positive sentiment with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Luxurious All-Suite Accommodations
Experience the convenience of full kitchens in every suite, along with a 37-inch LCD TV and complimentary high-speed internet.

Dining and Entertainment
Enjoy a unique dining experience with an Attendant Served Buffet to go, as well as complimentary Light Dinner Bites on select evenings. Unwind in the Theatre Room or grab snacks from the 24-hour convenience store.

Recreational Amenities
Stay active with access to a fitness room, outdoor putting green, and barbecue facilities. Explore nearby attractions like Budweiser Gardens and Western Fair Raceway/Casino, both just a short distance away.

Book your stay at Staybridge Suites London today for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit cards or prepaid credit cards are not accepted to guarantee a reservation.

Please note that renovations will start at this hotel on August 28th, 2017, and last for 3 months. Guests may experience light disturbances.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 562 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.75
C
Corrie • couple • ca
10
2026-03-26 • via Nuitee
B
Braedon • family_with_children • ca
8
2026-03-26 • via Nuitee
A
Amanda • family_with_children • ca
10
2026-03-26 • via Nuitee
V
VICTORIA • solo_traveller • ca
10
Pros:

Great hotel i will come back
Super clean

2026-03-25 • via Nuitee
M
Michele • couple • ca
8
It was very nice loved the room
Pros:

Very clean and helpful staff I would stay here again

Cons:

The breakfast but we also arrived towards the end of breakfast so maybe that makes a difference

2026-03-23 • via Nuitee
M
Malik • family_with_children • ca
9
2026-03-23 • via Nuitee
J
Jordan • family_with_children • ca
1
Pros:

i tried to cancel cause of the highways being closed and nobody would answer

2026-03-20 • via Nuitee
C
cambridge • family_with_children • ca
7
2026-03-19 • via Nuitee
T
Trinity • couple • ca
8
Overall it was a good experience
2026-03-16 • via Nuitee
D
Dave • couple • ca
8
Always worth the price
Pros:

Always clean and comfortable. Good breakfast.

Cons:

Sometimes hockey teams stay there however this time there was not one

2026-03-09 • via Nuitee
2
220rickr • Couples • Ontario
10
amazing food and people beyond my expectations
Pros:

amazing motel front desk all great people friendly helpful kind understanding and just a joy to be around
the pool could be a few degrees warmer but you get use to it shower there to rinse before getting in or getting out
towels provided
the breakfast wvery good waffles two sizes bacon or sausage eggs not the best but eatable fruits cereal milk beans and very clean coffee de caff and reqular water for tea
i was very impressed
the rooms were great big kitchen area full fridge microwave
plates silverware
everything you need a coffee maker with coffee
shower not as much force as i like but it was good just alittle bit longer to get soap off
then there was the comfort of the bed great
the small table to eat on but only one chair
the gym the wife used tread mill was broken then the other one made lots of noise
over all it was amazing
thank you you won us over stay with you always
accommodated our 12 week old puppies for a charge
thank you
Darshama was amazing at the front desk very knowledgeable and willing to go the extra mile so sweet thank you

2026-03-07 • via Tripadvisor
J
Jenna • family_with_children • ca
8
Pros:

Breakfast included was great

Cons:

Pool was a little on the cold side

2026-03-05 • via Nuitee
G
Gordon • solo_traveller • ca
10
2026-01-25 • via Nuitee
R
Rob • family_with_children • ca
1
TOTAL BS. NEVERCAGAIN!
Pros:

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it.
Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬!
Total BS! I went next door to Hilton suites. They looked after me.
Never again! This hotel or Booking.com owe me $150!

Cons:

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it.
Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬!
Total BS! I went next door to Hilton suites. They looked after me.
Never again! This hotel or Booking.com owe me $150!

2026-01-23 • via Nuitee
B
Barry • solo_traveller • ca
8
2026-01-20 • via Nuitee
K
Kelly • family_with_children • ca
9
Good
Pros:

Offered breakfast. We had sleeping options. The kitchenette was nice if you were planning to stay longer.

Cons:

There was no privacy between the bedroom and bathroom sink area which meant you had to change in the toilet/bathroom area. We were next door to the elevator so you heard that all night. They basically told us at check in that they upgraded us to a King Suite…which is what I booked in the first place. But if you’re going to act like you are going to give us more than we asked for, putting us next to elevator was not a plus.

2026-01-19 • via Nuitee
E
Ernest • solo_traveller • ca
7
Nice staff, a good and clean environment
Pros:

The cleanliness of the room

Cons:

Breakfast was a little disappointing

2026-01-19 • via Nuitee
D
Donna • couple • ca
8
Very relaxing
2026-01-19 • via Nuitee
C
Chris • solo_traveller • ca
7
Good location, friendly staff, nice room.
Pros:

Proximity to business event.

Cons:

Long wait to check in. Only one staff member on hand while line grew. Eventually another staff member appeared and things then moved faster.

Hotel did have “tap” for credit card payment. I was using a company credit card and I could not remember the PIN. It is extremely rare to not have “tap” payment at large businesses and this created more delay in getting checked in.

Another guest was given my room number, which resulted in him trying (unsuccessfully) to enter my room. I opened the door and it was awkward and embarrassing. The other guest was friendly and apologetic as was I.

2026-01-19 • via Nuitee
R
Robert • extended_group • us
6
Good price, decent breakfast. Need to work on communication.
Pros:

Decent breakfast, quiet location

Cons:

TV didn't work. No advance notice of a area cable issue, left trying to figure it out. Asked for no pet room due to allergies. Appears that room has had pets in it before.

2026-01-19 • via Nuitee