Staybridge Suites Of Durham - Chapel Hill - RTP by IHG

Hotels
•
Staybridge Suites
8 (235 reviews)
3704 Mount Moriah Road , Durham , US
+1 919-401-9800

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly / excellent staff
Clean and comfortable rooms reported by many
Great location near shops and restaurants
Rooms with kitchens / spacious
Breakfast and evening happy hour available
Free dog-walking bags (pet amenities)
Cons:
Pets ubiquitous — guests report dogs in hallways and elevators
Overpayment and poor handling of refunds by staff
Rusty water in sink/shower and intermittent toilet issues reported
Dated rooms, cigarette smell in at least one room
Worn sofa / poor sleeper-mattress
Inconsistent breakfast quality

Categories

Cleanliness
7.5
Several guests reported clean rooms and a generally tidy hotel, but there are notable issues: reports of rusty water in sink/shower, a room that smelled of stale cigarette smoke, and some furniture damage (rips). Mixed but slightly below target.
Service
9
Service is frequently praised — multiple reviewers called staff excellent, friendly, or noted great customer service — however there are exceptions involving unhelpful handling of overpayment/refunds and inconsistent room-cleaning responses.
Location
8.5
Multiple positive mentions: convenient location near shops and restaurants, just off a main road (quiet but practical) and useful as a stopping point on road trips.
Room Quality
7.2
Rooms are described as clean, spacious and comfortable with useful kitchenettes, but several guests noted dated rooms, worn furniture (ripped sofa), a poor sleeper-sofa mattress, and occasional small-room size for families.
Amenities
8.5
Amenities include breakfast, a happy hour with finger foods, kitchens in rooms, and complimentary dog bags; however there were access issues with room cards for the exercise room and the hotel is pet-heavy, which may affect some guests.
Value for Money
6.5
Value concerns are significant: at least one guest reports being overcharged and only partially refunded, and others felt breakfast or offerings were not up to competitor standards — lowers perceived value.
Food and Beverage
7.3
Food is inconsistent: some reviewers praised the breakfast and happy hour, while others found the breakfast poor or items (scrambled eggs) too dry.
Overall Experience
9.5
Overall impressions skew positive for many guests (some have already rebooked; multiple compliments on staff, comfortable beds, and useful room kitchens), though there are clear recurring negatives (pets in halls, overpayment/refund issues, occasional smells or dated rooms). Net experience weighted toward repeatable positive stays for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Location
Staybridge Suites Of Durham is conveniently situated near Duke Medical Center, UNC Chapel Hill, and Research Triangle Park, making it the ideal choice for travelers looking to explore these renowned areas.

Top-Notch Amenities
Unwind in our spacious fitness facility and take a refreshing dip in the swimming pool, providing you with the perfect setting to relax and rejuvenate. After a productive day of meetings, our luxurious meeting facilities offer the perfect space to conduct business seamlessly.

Ultimate Relaxation
Indulge in the comfort and convenience of Staybridge Suites Of Durham, where every detail is designed to ensure a memorable stay. Book now to experience the perfect blend of luxury and functionality.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Guest Reviews

8
Based on 235 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.2
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.3
Overall Experience: 9.5
E
Elaine • couple • us
9
2026-10-15 • via Nuitee
C
Catina • solo_traveller • us
8
Pros:

Customer Service was great. My main issue was no Smart TV

2026-10-12 • via Nuitee
B
Barbara • extended_group • us
9
Great hotel, we have already booked for our next stay.
Pros:

Great location, close to several shops and restaurants. Just off a main road, close enough to be practical, far enough to be quiet. Nice grounds with plenty of grassy areas Thank you walk the dog. Bags are provided for free. Room was clean, spacious and comfortable. The kitchen was very handy. Breakfast is good, they even have a happy hour 5ish to 7ish, with finger foods.

Cons:

The mattress in the sleeping couch has seen better days. The scrambled eggs were a little too dry… first world problems.

2026-08-28 • via Nuitee
D
Donna • couple • us
8
2026-08-14 • via Nuitee
J
Jacqueline • extended_group • us
10
2026-07-16 • via Nuitee
J
Joey • solo_traveller • us
10
2026-07-10 • via Nuitee
J
Jessica • extended_group • us
10
Pros:

It was clean, staff was friendly, very comfortable and breakfast was delicious.

2026-06-14 • via Nuitee
G
GG • couple • us
3
Will not go where they allow pets.
Pros:

The staff were Excellent--and tipped.

Cons:

1. Dogs everywhere. Couldn't get down hallways or into elevator due to people with Pitbulls and other large dogs on 3 foot lashes. 2. Sink and Shower had rusty water. Toilet had to flush twice because it only worked every other time. 3. Sofa had a rip.

2026-06-14 • via Nuitee
T
Teresa • extended_group • us
7
2026-06-05 • via Nuitee
A
ALAN • extended_group • us
7
A convenient stopping point on a car trip but that's about it.
Pros:

A clean but relatively small room for a family.

Cons:

The breakfast was pretty poor. Not up to the standards of most other competitors

2026-05-31 • via Nuitee
D
Dahai • couple • us
1
Disappointing due to overpayment and not-helpful staff.
Pros:

We stayed at this hotel for 4 nights. The room was only cleaned once; despite our requests. Room cards fail multiple times and had to replace several times. The cards could not access the exercise room. When we checked in, we recognized that the charge was higher than our reservation. After we raised the issue to the staff, they (more than one staff) told us that the differences or overpayment will back to our credit card after we check-out. But when we checked out, the staff only refunded part of the differences. We still paid more than our reservation. At the check-out, the staff told us a different reason for the overpayment and insist nothing they can do about the overpayment. Though we are generally happy with the facility, the staff at this hotel was not helpful at all. We could not get them to clean our room. And we were told different stories on our overpayment. We doNOT recommend this hotel. And we will share our experiences on travel websites.

Cons:

See above.

2026-05-22 • via Nuitee
S
Shamika • couple • us
4
Pros:

The beds were comfortable.

Cons:

The hotel is dated and my room smelled so bad like stale cigarettes.

2026-05-15 • via Nuitee
S
Stefanie • couple • de
8
2026-05-12 • via Nuitee
A
Allan • couple • us
9
2026-04-20 • via Nuitee
D
Dee • family_with_children • us
10
2026-04-16 • via Nuitee
A
Amanda • family_with_children • us
8
2026-04-16 • via Nuitee
M
Mandy • couple • us
10
Staff was amazing, facility clean, free breakfast tasty and room large.
Pros:

Clean, large suite, great staff

Cons:

Nothing

2026-04-15 • via Nuitee
C
Catherine • family_with_children • us
6
2026-04-13 • via Nuitee
D
Donyet • couple • us
9
I will consider fir future visit
Pros:

Excellent experience

Cons:

Perfect Location -restaurant and shopping

2026-04-09 • via Nuitee
S
Steve • couple • us
10
2026-04-09 • via Nuitee