Staybridge Suites Fairfield Napa Valley Area by IHG

Hotels
Staybridge Suites
8 (428 reviews)
4775 Business Center Drive , Fairfield , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast options
Great location
Cons:
Cleanliness issues
Inconvenient carts
Cockroach in room
Poor response to complaints

Categories

Cleanliness
6.83
The carpet had stains and the room didn't appear to have been cleaned/disinfected.
Service
8.8
The staff were very friendly and responded quickly to issues.
Location
8.84
Location was perfect for family visits and access to the freeway.
Room Quality
7.79
The suites had a lot of space but some rooms were worn out.
Amenities
8.32
The pool was loved by guests, but maintenance needs improvement.
Value for Money
7.78
Standard quality for this hotel tier.
Food and Beverage
7.83
The breakfast options were good for a pre-prepared meal.
Overall Experience
7.8
Overall, the stay had both positive aspects and challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:35

Property Description

Indulge in Luxury at Staybridge Suites Fairfield Napa Valley Area

Modern Suites with Kitchenettes: Enjoy spacious suites equipped with a kitchenette, flat-screen TV, coffee maker, work desk, and ironing facilities.

Delicious Breakfast and BBQ Facilities: Start your day with a complimentary hot breakfast bar and make use of the outdoor barbeque facilities for a relaxing evening under the pavilion.

Fitness and Fun: Stay active with access to the fitness center and unwind in the whirlpool for a rejuvenating experience.

Experience convenience and comfort at Staybridge Suites Fairfield Napa Valley Area. Book your stay now to enjoy these fantastic amenities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 12 per stay.

Location

Guest Reviews

8
Based on 428 reviews
Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
J
Joanna family_with_children us
10
"Can't wait to stay again without the kiddo's
Pros:

What a beautiful hotel! Mryna wad such a great hostess!

Cons:

The pool was closed, But myrna recommended a new by place to swim and it was amazing 👏🏼 🤩

2026-06-25 via Nuitee
M
Michael solo_traveller us
8
Cons:

No usb plugs. Dishwasher was running very loudly for the first hour upon arrival. AC unit is in bedroom and loud. Upholstery was ragged.

2026-06-19 via Nuitee
M
Mel2324 solo_traveller us
8
2026-06-18 via Nuitee
L
Loredo couple us
9
2026-06-17 via Nuitee
G
G1332BGjanac Family
2
Pool still not working, Issues with the 2 bedroom Suite
Pros:

I stayed here June 7th, 2026, booked an 2 bedroom suite, and from reading reviews I should have listened to them. But I said let’s give them the benefit of the doubt the pool issues was a couple of years ago. But they seem to have a lot of pool issues and the pool being closed. My daughter graduated and it was her birthday so wanted to have her and a few of her friends get together and have a girls day/night while I supervised and stayed in the king bed bedroom. They told me pool was closed due to needing a part for the pool that hasn’t came in and they are not sure why that part is taking too long to come in. Ok they said we could use next door pool, great no problem!

We get all setup in the room I start running the kitchen sink water to wash some things off and started smelling something burnt and like rotten eggs at the same time. The girls are checking the rooms out and bathrooms, they noticing my bathroom the tub is filling up with brown water and that is where the smell is coming from. Everytime I turned the kitchen sink on the king bedroom bathtub would start to fill up with sewage water making the room smell. It was disgusting to say the least. I have pictures.

Then we have A/C on because it was hot the whole time the A/C unit was running it sounded like someone had the lawnmower going on in the king bed room. I even looked out the window to see if someone was doing some landscaping realized it was coming from the little closet that has the A/C unit. It was loud. I have a video.

I go to the front desk with my complaints she says I’m sorry it’s plumbing issues I don’t have any 2 bedroom suites available to put you in. At this point we are already setup doing some cooking so not really accommodating to move anyway. She says she will put in comments for manager to give refund/discount to accommodate for the issues. We don’t use the king bedroom bathroom at all. When checking out I made sure the complaints were addressed and she seemed like there was nothing entered in the comments and assures me they will issue refund/discount. I did book through third party so they said I would have to contact who I booked with and they will contact the hotel and the hotel will approve said refund/discount! I get an email from my third party booking and they said that they were unable to reach an agreement for any accommodation for my stay. Suprise surprise or shall I say not surprised! Through all the reviews I see it’s all the same thing going back 2 plus years.

2026-06-11 via Tripadvisor
J
Jana family_with_children us
2
Not what I expected
Pros:

The staff was very nice and helpful.

Cons:

The tub backed up with water every time I turned the sink on it smelled like burned rotten eggs and the AC unit was loud all day and night

2026-06-10 via Nuitee
P
pandora solo_traveller us
8
It was a nice stay overall
Pros:

The rooms and common areas were cleaned.

Cons:

The pool and gym was out of service the entire 7 days we were there and then the only elevator in the building broke down.

2026-05-21 via Nuitee
L
Laura solo_traveller us
10
2026-05-15 via Nuitee
G
Gary solo_traveller us
10
2026-05-12 via Nuitee
T
Taylor solo_traveller us
4
2026-05-09 via Nuitee
A
Alice solo_traveller us
4
Pros:

The rooms were decent sized and comfortable.

Cons:

The pool was closed without any notice. I brought a swim suit for me and my son as well as an extra towel and once I arrived at the hotel, all the notice that was given was a note on the front desk. No discount, no apology for not being transparent when the reservations were made well in advance. The other issue my party and I had (and the group I was with spanned over 6 rooms) was that every single one of us called ahead and asked if we could check in early. We were all informed by the front desk that we could. Me and my family were told 1:30, but our room was not available until about 2:45, which led to me and my husband sitting in our car waiting for over an hour. Another room associated with my party was told 2, but their room was not available until 4, which is standard check in time. The real problems occurred the following day, when members of my party were told well in advance they could check in early, but the hotel did not have their rooms ready, leaving them to scramble to get ready for the event we were gathering for in one of the rooms of the people who stayed the prior night. Just a really crummy thing to do to your customers. This hotel was disappointing.

2026-05-08 via Nuitee
R
Rodriguez family_with_children us
1
Unsatisfi3d
Pros:

Arrived to the location to find out my reservation was over booked and the had to send me to the Hilton in which they shared a parking lot with I paid for a 1 bedroom suit they said I'd have all same amenities I did not it was a studio no privacy from the kiddos the breakfast was horrible at the hilton as well so over all the rental man at checking was amazing the booking did however go smoothly but very upset at the price I paid to not get the exact type of room I booked and no advanced notice at all

Cons:

Needs better communication and look at the system and see what its allowing them to over book you

2026-05-02 via Nuitee
1
13muneerl Family
2
Poor customer service and rude front desk
Pros:

They are having poor customer service

2026-04-25 via Tripadvisor
J
Jamika couple us
6
2026-04-23 via Nuitee
T
Tatyana couple us
9
Good value hotel, I’d return
Pros:

Convenient location and great value
The breakfast was really good too

Cons:

Our room smelled like cigarette smoke and it got progressively worse

2026-04-20 via Nuitee
A
April solo_traveller us
8
Amazing facility but subpar breakfast.
Pros:

Great place quite and very easy to get to and from. Staff was amazing.

Cons:

The Breakfast was not very good. Lacking and not very good. For hot food. As for all the cold food and pastries they were what you would expected.

2026-04-18 via Nuitee
C
Cindy family_with_children us
8
2026-04-16 via Nuitee
C
Cindy family_with_children us
7
Pros:

Comfy beds, pool,

2026-04-13 via Nuitee
C
Candy family_with_children us
7
I would stay again because of the staff Kevin, Myrna and Sophia. Kevin rectified all the issues
Pros:

The staff was incredible.

Cons:

jacuzzi bubbles didn't work consistently
restroom closest to pool was locked we had to walk to the front desk for the restroom
TVs didn't work consistently
found things in my room from previous guest

2026-04-09 via Nuitee
M
Michael family_with_children us
8
2026-04-08 via Nuitee