Homewood Suites Jacksonville Deerwood Park

Front desk lady when first checked in was very friendly

Location, cleanliness, value, breakfast options

By plenty of restaurants and the staff was great

We were very disappointed with Homewood Suites Deerwood Park property. The room had a lot of issues. It had dead and live roaches in the room. We had a leaky faucet and broken valve under the kitchen sink which caused water to leak under the kitchen cabinet and out onto the kitchen floor. After reporting the leak to maintenance, it took 2 days for him to follow up. We were told they would order the part, and maintenance never came back to fix the problem. When we followed up, we were then told we had to move to another room in order for maintenance to fix the problem. The channels on the TV were initially without titles so you could not tell what you were watching. When the titles to the channels returned, they did not match the programming playing on the TV. The channels also went in and out in the middle of watching a program. This continued throughout our stay until the day of check out. The door to the restroom made a scrubbing sound when closing it, and the closet doors made a loud popping noise when closing them. This was our second stay at this property. We thought we would give them a chance to correct issues we reported from a previous stay (e.g. a toilet that backed up, dead roaches and spiders in the room, dog food in the corner of the room, and problems with the TV as reported above). But this visit was worse than the first. We definitely would not recommend this property.

My first time staying at this hotel, though not my first time staying at a Hilton in Jacksonville. Staff were wonderful from the moment I checked in to the moment I checked out, and I was incredibly impressed with the size of my room! Probably bigger than my apartment back home, lol. I would stay here again.

ROOM: Most of the room was very clean, though you couldn’t pay me to touch the telephone — it was so filthy! Everything was also a little bit rundown — see attached photos. Super small gap between one of the beds and the door, and I kept banging my shin on it. Be careful!

STAFF: Very grateful to the young woman at the front desk when I arrived, who helped provide some guidance on how to use the guest laundry (it’s a super fancy but easy-to-use system — all you need is your phone and a credit card) and then the super lovely head housekeeper introduced herself when I went down to ask about parking (which is complimentary for all guests on a first come first serve basis).

At one point, I did go down the stairs from the 4th floor and it absolutely reeked of marijuana. I got halfway down the stairwell and discovered there were three young men doing a video shoot on the stairs.

Large, well equipped gym, though I didn’t use it.

Todo excelente!

Shawnta and Kay Kay are an outstanding example of employees who go above and beyond and who are genuinely passionate about their job and company around them. They both helped me out on numerous occasions and had no hesitation whatsoever and made sure the accommodations I needed were met. They are both a great example of how outstanding employees should act and lead by example due to those two I will be back and recommending others to come here and ask for them. If you do come here please ask for shawnta and kay kay for help and guidance at this hotel.

The rooms were great, the lower rating is because the breakfast was really terrible. They were renovating the lobby area so breakfast was served in a small meeting room. Maybe this changed what was typically on offer? There were only paper (super thin and flimsy) plates, plastic silverware. The bagels were like bricks. There were oranges (the only fresh fruit) but no knife to cut them with. The eggs and grits were ok but that's it. The garbage cans were running over with all the paper products. It was just really bad quality and options. The sleeping rooms were good - comfortable beds and plenty of space. We used this fitness room, this was also reasonable for such an hotel.

Bed was comfy, hot tub worked

Muy bien