Homewood Suites Jacksonville Deerwood Park

Location

As a Marriott Bonvoy member, I expect excellent quality whenever I travel. I’ve stayed at this hotel at least three times and I find it to be average..

My reason is this the first time I stayed there I had it took three room changes to get it right there were areas that weren’t the cleanest. My second time was OK stay and my third time was just average so there’s really not a whole lot to say if I had to summon it up in one word, I would say inconsistent. I wish all the time that I stayed here the experience would have been the same, but it’s high and low high and low overall great value for the price centrally, located to a bunch of shops, but hot and cold at times, and I say hot and cold in terms of inconsistency.

The staff was extremely helpful and nice.

Breakfast was good, outside fire pit and grill area was nice.. room was clean.. pool was nice but the deck was not picked up as people left trash..

The room is not what we reserved - infuriating. Booked a regular king with dual vanities - nope! Were switched without our knowledge into a king with handicapped accessible bath, sloping shelves bolted to the wall, no closet or hanging rod, SINGLE sink. It was too late to correct by the time we arrived and realized and were stuck. Would never have booked here had we known.
It is very worn and not properly clean. Hairs in the tub, shower walls and liquids dispensers grubby, fraying shower curtain and two skimpy towels for 2 people for three nights, though we did get extra by asking at the desk. The bathroom door doesn't shut all the way, is out of square and has no handle on the outside. The frame is clawed up and the walls and ceiling patched. I would not sit on the couch upholstery or step barefoot on the carpet. It is dingy and rough.
It is a good location for Southside if that's where you need to be, and it is reasonably quiet apart from some footfalls overhead, but it is shabby. I would not come back.

Front desk lady when first checked in was very friendly

Location, cleanliness, value, breakfast options

By plenty of restaurants and the staff was great

We booked a week at this hotel, it's a hotel by Hilton. We booked through Hilton Honors at which time we told them that due to our disabilities we need a walk in shower. When we arrive there was a bathtub. No one informed us of the no shower available. The room is also unclean. Wire sticking out of the couch, old bathtub. Certainly not one that bears Hilton name. So we are stuck here until the end of the week. Need a hotel by Hilton stick to Hampton Inn, much much better. Bypass the Homewood suites. You won't be sorry. BTW there will be no compensation for the dirty room, no shower etc. Hilton honors offered to find another hotel in a 5 mile radius but there were none
Certainly not worth the cost. Go to Hampton

We were very disappointed with Homewood Suites Deerwood Park property. The room had a lot of issues. It had dead and live roaches in the room. We had a leaky faucet and broken valve under the kitchen sink which caused water to leak under the kitchen cabinet and out onto the kitchen floor. After reporting the leak to maintenance, it took 2 days for him to follow up. We were told they would order the part, and maintenance never came back to fix the problem. When we followed up, we were then told we had to move to another room in order for maintenance to fix the problem. The channels on the TV were initially without titles so you could not tell what you were watching. When the titles to the channels returned, they did not match the programming playing on the TV. The channels also went in and out in the middle of watching a program. This continued throughout our stay until the day of check out. The door to the restroom made a scrubbing sound when closing it, and the closet doors made a loud popping noise when closing them. This was our second stay at this property. We thought we would give them a chance to correct issues we reported from a previous stay (e.g. a toilet that backed up, dead roaches and spiders in the room, dog food in the corner of the room, and problems with the TV as reported above). But this visit was worse than the first. We definitely would not recommend this property.