Staybridge Suites McAllen by IHG

Hotels
•
Staybridge Suites
8.8 (174 reviews)
620 Wichita Ave , McAllen , us
+1 956-213-7829

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Cleanliness was not up to standard
Staff is helpful and friendly
Great location
Cons:
Pest issues in rooms
Cleanliness problems throughout the hotel

Categories

Cleanliness
7.2
There were multiple complaints about cleanliness, including dirty coffee pots and unclean tables.
Service
9.7
Staff was described as kind and helpful, although there were some negative experiences related to staff's responsiveness.
Location
10
Location received positive feedback, being convenient and well-placed.
Room Quality
7.7
Issues were reported regarding room conditions, including pests and maintenance problems.
Amenities
9.7
Amenities were generally positively mentioned, with good experiences noted in the pool and hot tub.
Value for Money
9.2
Value for money was not specifically mentioned, but the overall impression suggests it meets expectations.
Food and Beverage
9.2
Food received praise for being good, although there were mentions of cleanliness issues with the dining items.
Overall Experience
7.7
Overall experience was negatively impacted by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:02

Property Description

Luxurious Staybridge Suites McAllen Hotel
The Staybridge Suites McAllen hotel, conveniently situated off Highway 83, offers a touch of luxury with a microwave and refrigerator in each guest suite.

Prime Location
Nestled near McAllen Country Club, McAllen Medical Center, and other prominent landmarks, this hotel ensures you're never far from entertainment or medical facilities.

Outstanding Amenities
Enjoy complimentary breakfast, stay connected with free wireless internet, take a dip in the indoor pool, unwind in the whirlpool, and keep up with your fitness routine at the on-site fitness center.

Book your stay at Staybridge Suites McAllen for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 174 reviews
Cleanliness: 7.2
Service: 9.7
Location: 10
Room Quality: 7.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 7.7
N
Noelia • couple • us
9
2026-08-10 • via Nuitee
R
Roberto • family_with_children • mx
10
Excelencia en todo
Pros:

Excelente Servicio

Cons:

Todo estuvo en orden

2026-07-21 • via Nuitee
M
Maurisalinasgzz • extended_group • mx
10
Un excelente lugar para descansar
Pros:

La habitacion

Cons:

Todo muy bien

2026-06-04 • via Nuitee
N
NANCY IRASEMA • family_with_children • mx
10
Pros:

muy complketo el desayuno, y la habitacion un poco dañada el baño, y las camas muy altas

Cons:

el baño se ve anticuado y viejo

2026-05-07 • via Nuitee
D
Divine • family_with_children • us
1
not recommended
Pros:

nothing. Very dirty in the rooms, smells bad and rust everywhere

Cons:

bad smells in the rooms

2026-04-27 • via Nuitee
B
Beas Ramos • family_with_children • mx
8
2026-03-16 • via Nuitee
M
manuel • solo_traveller • mx
10
Pros:

ubicación

Cons:

estacionamiento

2026-01-28 • via Nuitee
M
manuel • family_with_children • mx
10
Pros:

Sus instalaciones

Cons:

Estacionamiento

2026-01-28 • via Nuitee
V
Viridiana • family_with_children • us
10
Un ambiente muy cálido y muy buen trato todo el personal muy amable. Nos encanto la alberca y el jac
Pros:

Todo esta super excelente. En cuanto tenga oportunidad vuelvo ai mismo!

2026-01-19 • via Nuitee
M
Mendoza Camacho • family_with_children • mx
1
Cons:

Unfortunately, my stay was unacceptable. My room was infested with cockroaches, which is something no guest should ever experience. When I complained, the staff did not seem to care and offered no real assistance. I was told I could switch rooms, but no help was provided to move, and no apology or courtesy was extended.

The lack of concern and poor customer service made an already bad situation worse. I will not be returning.

2025-12-26 • via Nuitee
R
Rosie • couple • us
10
Love it!
Pros:

Super clean

Cons:

Close to everything

2025-12-03 • via Nuitee
J
Jack • extended_group • us
10
Pros:

Orlando at the front desk was awesome and the rooms were great

2025-12-03 • via Nuitee
G
Gerardo • couple • mx
8
Pros:

desayuno rico y basto. La senorita que estaba encargada de los alimentos, muy amable y atenta...

2025-11-24 • via Nuitee
E
Eduardo L
10
Pros:

La. Cocina tiene cucarachas

2025-10-12 • via Nuitee
J
Jonathan Daniel
10
Pros:

Great stay. Everything near by

2025-10-09 • via Nuitee
F
Francisco Obregon • family
10
Pros:

Breakfast was goid

2025-10-04 • via Nuitee
K
Kamel • family
6
Pros:

Not well maintained, dirty coffee pot was left, worst sofa bad ever, corrosion and crack in the bath tops

2025-09-23 • via Nuitee
C
Carlos • couple • mx
10
Pros:

Location and the staff is very kind!!

2025-09-20 • via Nuitee
C
Camila • family
10
Pros:

Very cozy

2025-09-05 • via Nuitee
R
Ramiro • family_with_children • mx
8
Pros:

El personal siempre es muy amable y servicial. Además todos te hablan español con gusto. Tiene muy buena ubicación.

Cons:

Muy sucio. Imposible no darse cuenta. Cubiertos sucios con comida acomodados en sus gavetas. Impisible no darse cuenta. Piso sucio. Sucio en general.

2025-09-02 • via Nuitee