Staybridge Suites McAllen by IHG

Hotels
•
Staybridge Suites
8.1 (72 reviews)
620 Wichita Ave , McAllen , US
+1 956-213-7829

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Location
Complete breakfast
Excellent service
Room
Power outage
Cons:
Rude/unprofessional receptionist and long wait at check-in
Bathroom outdated/old
Bathroom slightly damaged
Very high beds

Categories

Cleanliness
8.1
Standard quality for this hotel tier
Service
6.5
Mixed service reports: one guest described a very rude, slow receptionist and long wait at check-in, while another review praised 'Excelente Servicio' — overall leans negative due to the strong complaint about front-desk behaviour.
Location
9.8
Mentioned explicitly as a pro in reviews; location sentiment is clearly positive.
Room Quality
6.8
Mixed room feedback: some guests praised the room, but several comments note an old/antiquated or slightly damaged bathroom and very high beds, lowering the room quality score.
Amenities
8.1
Standard quality for this hotel tier
Value for Money
8.4
Standard quality for this hotel tier
Food and Beverage
9.5
Positive mention of a 'very complete' breakfast (muy completo el desayuno), indicating strong satisfaction with F&B.
Overall Experience
7.6
Mixed overall impressions: one reviewer reported a 'Bad stay' and would not return, while other reviews describe the hotel as excellent for resting and 'todo estuvo en orden' — net slightly below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Staybridge Suites McAllen Hotel
The Staybridge Suites McAllen hotel, conveniently situated off Highway 83, offers a touch of luxury with a microwave and refrigerator in each guest suite.

Prime Location
Nestled near McAllen Country Club, McAllen Medical Center, and other prominent landmarks, this hotel ensures you're never far from entertainment or medical facilities.

Outstanding Amenities
Enjoy complimentary breakfast, stay connected with free wireless internet, take a dip in the indoor pool, unwind in the whirlpool, and keep up with your fitness routine at the on-site fitness center.

Book your stay at Staybridge Suites McAllen for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 72 reviews
Cleanliness: 8.1
Service: 6.5
Location: 9.8
Room Quality: 6.8
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 9.5
Overall Experience: 7.6
D
Daniel • solo_traveller • us
9
2026-10-28 • via Nuitee
L
Lopez • family_with_children • us
10
2026-10-26 • via Nuitee
H
hao • solo_traveller • cn
10
2026-10-16 • via Nuitee
M
Mye • couple • us
1
Bad stay!!!
Pros:

Location

Cons:

The receptionist was very very rude and unprofessional. We got there at 1:35 am and there were only 1 person infront of us he was assisting the man and the receptionist keep clicking the computer pretending he is working and he never greeted us and ask how he can help us. He let us wait 30 minutes in line mind you it was almost 2am in the morning when he took our information. I wouldnt go to this hotel again. That guy in the receptionist shouldnt be in that front. VERY RUDE!!! He doent know what he is doing!!!

2026-10-12 • via Nuitee
L
Lopez • solo_traveller • us
5
Pros:

Power outage

2026-10-09 • via Nuitee
C
Carlos • solo_traveller • mx
8
2026-09-17 • via Nuitee
N
Noelia • couple • us
9
2026-08-10 • via Nuitee
R
Roberto • family_with_children • mx
10
Excelencia en todo
Pros:

Excelente Servicio

Cons:

Todo estuvo en orden

2026-07-21 • via Nuitee
M
Maurisalinasgzz • extended_group • mx
10
Un excelente lugar para descansar
Pros:

La habitacion

Cons:

Todo muy bien

2026-06-04 • via Nuitee
N
NANCY IRASEMA • family_with_children • mx
10
Pros:

muy complketo el desayuno, y la habitacion un poco dañada el baño, y las camas muy altas

Cons:

el baño se ve anticuado y viejo

2026-05-07 • via Nuitee
D
Divine • family_with_children • us
1
not recommended
Pros:

nothing. Very dirty in the rooms, smells bad and rust everywhere

Cons:

bad smells in the rooms

2026-04-27 • via Nuitee
B
Beas Ramos • family_with_children • mx
8
2026-03-16 • via Nuitee
M
manuel • solo_traveller • mx
10
Pros:

ubicación

Cons:

estacionamiento

2026-01-28 • via Nuitee
M
manuel • family_with_children • mx
10
Pros:

Sus instalaciones

Cons:

Estacionamiento

2026-01-28 • via Nuitee
V
Viridiana • family_with_children • us
10
Un ambiente muy cálido y muy buen trato todo el personal muy amable. Nos encanto la alberca y el jac
Pros:

Todo esta super excelente. En cuanto tenga oportunidad vuelvo ai mismo!

2026-01-19 • via Nuitee
M
Mendoza Camacho • family_with_children • mx
1
Cons:

Unfortunately, my stay was unacceptable. My room was infested with cockroaches, which is something no guest should ever experience. When I complained, the staff did not seem to care and offered no real assistance. I was told I could switch rooms, but no help was provided to move, and no apology or courtesy was extended.

The lack of concern and poor customer service made an already bad situation worse. I will not be returning.

2025-12-26 • via Nuitee
J
Jack • extended_group • us
10
Pros:

Orlando at the front desk was awesome and the rooms were great

2025-12-03 • via Nuitee
R
Rosie • couple • us
10
Love it!
Pros:

Super clean

Cons:

Close to everything

2025-12-03 • via Nuitee
G
Gerardo • couple • mx
8
Pros:

desayuno rico y basto. La senorita que estaba encargada de los alimentos, muy amable y atenta...

2025-11-24 • via Nuitee
E
Eduardo L
10
Pros:

La. Cocina tiene cucarachas

2025-10-12 • via Nuitee