InTown Suites Extended Stay Newport News VA - City Center

Hotels
5.8 (80 reviews)
11715-B Jefferson Avenue , Newport News , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Furniture
Cons:
Roaches
Bad customer service
Broken room keys
Leaky sinks

Categories

Cleanliness
1.43
Mentioned roaches and leaky sinks, indicating poor cleanliness.
Service
4.41
Mentioned bad customer service, rating lowered.
Location
7.95
Standard quality for this hotel tier.
Room Quality
4.4
Mentioned broken room keys and leaky sinks.
Amenities
7.94
Standard quality for this hotel tier.
Value for Money
7.9
Standard quality for this hotel tier.
Food and Beverage
7.94
Standard quality for this hotel tier.
Overall Experience
4.42
Overall negative sentiment due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:27

Property Description

Spacious Suites with Kitchen
The InTown Suites Newport News offers spacious suites with fully equipped kitchens, perfect for a comfortable and convenient stay. Each suite features a flat-screen cable TV, a cozy seating area, and an AtHome® mattress for a relaxing experience.

Convenient Amenities
Guests can enjoy complimentary parking and access to 24-hour laundry facilities during their stay at the InTown Suites Newport News. These convenient amenities add ease and flexibility to your visit, making it feel like a home away from home.

Nearby Attractions
Located just minutes away from popular attractions such as the Mariner’s Museum and Christopher Newport University, as well as the Newport News/Williamsburg International Airport, this hotel is an ideal choice for travelers seeking both comfort and convenience.

Experience the perfect blend of comfort and convenience at InTown Suites Newport News. Book your stay now for a memorable experience!

Important information:

Please note, office hours vary by location, if you are scheduled to arrive after 7PM or on a Sunday, please contact the property directly to arrange check in. If you arrive after the office closes, your reservation will be processed prior to arrival and your room keys and paperwork will be left with our Courtesy Officer. Contact information for the Courtesy Officer is posted on the property office door.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

5.8
Based on 80 reviews
Cleanliness: 1.43
Service: 4.41
Location: 7.95
Room Quality: 4.4
Amenities: 7.94
Value for Money: 7.9
Food and Beverage: 7.94
Overall Experience: 4.42
T
Tobie • couple • us
10
2026-08-04 • via Nuitee
G
Granger • solo_traveller • us
5
Great, except for the toilet problem
Pros:

Friendly and courteous staff

Cons:

Toilet did not work properly and was not effectively addressed when reported. I had to find other facilities.

2026-07-24 • via Nuitee
L
Latoya • family_with_children • us
10
2026-07-11 • via Nuitee
J
Jennings • family_with_children • us
10
Great place to stay
Pros:

Clean

Cons:

Nothing

2026-06-01 • via Nuitee
A
Angela • extended_group • us
10
2026-01-27 • via Nuitee
X
Xavier • couple • us
1
Trust me dont
Pros:

Furniture

Cons:

Roaches bad costumer service broken room keys not trash service again ALOT OF ROACHES leaky sinks and bath

2025-07-31 • via Nuitee
K
Ki Hyun
10
Pros:

Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much.

2025-06-21 • via Nuitee
M
Mohammed • review category business travellers • us
1
N/A
Pros:

Nothing

Cons:

Internet service

2025-04-05 • via Nuitee
A
Ahnahsti • solo traveller • us
1
Waste of money and time
2025-03-16 • via Nuitee
M
Matthew
6
Do your self a favor, keep looking.
Pros:

The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap.

2024-12-20 • via Nuitee
B
Berry • solo traveller • us
9
Superb
2024-08-20 • via Nuitee
B
Berry • solo traveller • us
9
Superb
2024-08-13 • via Nuitee
C
C • young couple • us
1
Not where you want to be
Pros:

nothing

Cons:

Made a reservation online for Friday through Sunday and when I arrived the lady at the counter told me that I can only book a room for a week at a time. I was charged $68 even though I didn't stay any nights. Called customer service and still haven't received a call back about my refund. I would never recommend to anyone

2024-08-08 • via Nuitee
S
Shannon • young couple • us
1
Sucks
Pros:

Nothing.. never got to stay.. they said they don’t book for 1 night..

Cons:

Everything never got to stay.. they said they don’t book for 1 night..

2024-07-15 • via Nuitee
P
Pennykay • solo traveller • us
10
Exceptional
Cons:

Furniture smelled a bit in room and need cleaner lenin

2024-06-07 • via Nuitee
D
Danzella • family with young children • us
5
Passable
Cons:

The elevator dose not work ,never received clean clean sheets, I have asthma so it's really take a toll on me

2023-11-28 • via Nuitee
T
Tinika • family with young children • us
10
This location was excellent me and my family are most greatful
Pros:

The staff Ms Fisher the General manager she is awesome the families that stay here are friendly and welcoming Ms Fisher goes over and beyond and makes you feel at home

2023-11-03 • via Nuitee
J
John
6
Terrible Stay
Pros:

I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought

2023-10-12 • via Nuitee
J
James • review category business travellers • us
7
Good
2023-08-27 • via Nuitee
R
Robert • young couple • us
4
Disappointing
Cons:

Asked for light bulb never got. Room was dark. Toilet was dirty. I cleaned it. Night time guy was very rude

2023-08-10 • via Nuitee