Hidden Valley Resort, an Ascend Collection Resort

Hotels
•
Ascend Collection
7.4 (469 reviews)
1755 Valley Road , Huntsville , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Cold room temperatures
Unavailable amenities

Categories

Cleanliness
5.61
Issues with water leaks and cold temperatures negatively impacted cleanliness.
Service
9.08
Staff were reported as friendly and helpful overall.
Location
9.12
Location was highlighted positively, especially near slopes.
Room Quality
7.07
Rooms were dated with issues like heating and leaking fridges.
Amenities
6.6
Many amenities were reported as unavailable or under renovation.
Value for Money
6.06
Concerns about pricing and associated fees were expressed.
Food and Beverage
8.11
Positively reviewed food quality at events.
Overall Experience
7.58
Mixed feelings overall, both good and bad experiences cited.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:43

Property Description

Secluded Beachfront Paradise

Luxurious Accommodations: Elegantly styled rooms with free Wi-Fi and picturesque views of either the slopes or the lake.

Culinary Delights: The Birches Bistro offers seasonal cuisine with local ingredients, including a delightful Sunday brunch overlooking Peninsula Lake.

Endless Activities: From skiing at the nearby Hidden Valley Highlands Ski Area to fishing in Peninsula Lake, guests can also enjoy tennis, indoor/outdoor pools, and complimentary use of canoes, kayaks, and pedal boats.

Experience a tranquil escape at Hidden Valley Resort, Ascend Hotel Collection. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 469 reviews
Cleanliness: 5.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 6.6
Value for Money: 6.06
Food and Beverage: 8.11
Overall Experience: 7.58
G
Gale • couple • ca
5
Disappointing and way too expensive for what we got.
Pros:

The location is great.

Cons:

This stay was a huge disappointment. We’ve stayed there before and went back because of the amenities but they were missing this time. The pub wasn’t open until dinner at 6. We had looked forward to a late afternoon drink in the bar to watch Olympics. The restaurant was only open from 6-8:30. When we asked to see a menu they couldn’t find one. It was like they weren’t planning to feed anyone. We went elsewhere and when we returned at 7:30 they told us we needed to order now because they decided to close early. Not customer focussed at all.

The staff were uninformed. They didn’t know what was going on or where things were and appeared not to care. Horrible customer service.

The activity/amenity fees were a total rip off. Not at all worth what we paid. Did not match what is promoted.

2026-03-02 • via Nuitee
K
Katri • couple • ca
6
I am disappointed in the Booking and this resort!
Pros:

When I booked our stay, the information about facility sounded promising, although the price seemed high, but we were willing to spend a bit more for our 60th wedding anniversary. Staff was friendly and helpful whenever we needed something. Buildings outside were beautiful and looked well taken care of.

Cons:

Booking's website said that the restaurant was open and the breakfast was included, neither was true. Our reserved room had an electric fireplace which was inserted into an old woodburning one. I think they forgot to block the old chimney. Cold freezing outside air was blowing into the room. The room heater could not bring the temperature up to a bearable warmth. The staff offered the next room to us, which was okay.
Interiors of the rooms were dated and not what you would expect in this level of resort.
On January 16th Booking charged me $466.20 for two night's stay and as we were there the price was $138.00 per day! How is this possible? Today it is $130.00. That is closer to real value of their rooms!

2026-01-28 • via Nuitee
O
Orest • couple • ca
5
Cons:

Water in pool was too cold

2026-01-24 • via Nuitee
S
Sharon • couple • ca
5
Pros:

Very dated

Cons:

Klein

2026-01-22 • via Nuitee
J
John • extended_group • ca
3
We had come to hidden valley a few years ago and what a difference this time. Dirty and unkept is the best way to descri
Pros:

Location to Ski hill could not be better.
The views.

Cons:

Couldn't see the view as the windows were dirty. Not enough seating to socialize in the bar area unless you sit at a dinning table. Ask for a room with a view was told not available however another member of staff said there was. Room was out dated and dirty. The lighting in the room wasn't sufficient therefore making them very dark and dank feeling. Was told rooms would be adjoining but they were not. Receptionist chose not to really listen to questions he just kept saying yes yes yes.

2026-01-20 • via Nuitee
H
HOMA • family_with_children • ca
8
2026-01-19 • via Nuitee
M
Marielle • couple • ca
10
2026-01-19 • via Nuitee
B
Bob • extended_group • ca
8
Overall we had a good time and would recommend the resort.
Pros:

Close to where we needed to be. Beautiful view. Great service. Always things to do.

Cons:

Our room needed some repairs, but it was comfortable for our needs.

2026-01-19 • via Nuitee
R
Rob • family_with_children • ca
9
Great stay. Minor changes to make even better
Pros:

The location was excellent. Good great. Rooms nice but needs soft seating and a balcony.

Cons:

No balcony. No soft seats

2026-01-19 • via Nuitee
F
Francesca • family_with_children • ca
7
Cons:

Old

2026-01-15 • via Nuitee
M
Mitesh • couple • ca
5
2026-01-15 • via Nuitee
J
Jie • family_with_children • ca
10
Nice place. Nice people.
Pros:

Location, price.

Cons:

No gym or a place for indoor activities. I remembered there were a place for pingpong but can't find it now.

2026-01-06 • via Nuitee
K
Kevin • extended_group • ca
8
2026-01-03 • via Nuitee
O
Olga • family_with_children • ca
7
2026-01-03 • via Nuitee
R
ronald • family_with_children • ca
9
Great staff, nice rooms and amazing views.
Pros:

The staff were amazing, very helpful and incredibly friendly. The NYE celebration was also excellent! I would definitely recommend the hotel and will most likely stay again.

Cons:

The indoor pool was to cold to really enjoy.

2026-01-02 • via Nuitee
H
Hillary • family_with_children • ca
4
Pros:

the food was good

Cons:

No elevator. Did not receive the room that I had booked and the front desk associate was unaccommodating. This actually ruined the entire trip for us

2026-01-02 • via Nuitee
A
adrian • couple • ca
7
2025-12-22 • via Nuitee
V
V4830AHbrendat • Family
2
Horrible
Pros:

We stayed here for 2 nights in Dec 2025. It was horrible. First there was water on the floor, the fridge had leaked. It was also freezing. Concierge came and offered to change rooms. We did. The next room was freezing and was not warming up. We crawled under the covers. The heater was working, but not enough heat to warm up the room. The concierge did offer to change rooms again but we settled on extra blankets as im sure all rooms are cold.
If thats not bad enough, the shower water was hot and then cold as I was full of soap and shampoo
Same thing the next day.
We asked to speak with manager but not in. Hmmmm my daughter sent an email, no reply. I've left 2 messages and no reply.
I will never stay there again. Id much rather pay extra and stay at Deerhurst
BTW. The room finally warmed up by pur 2nd night but floor was still cold.

2025-12-19 • via Tripadvisor
C
Corrado • family_with_children • ca
1
Pros:

Location was nice, right by the slopes

Cons:

When we arrived, the pool, hot tub and sauna were out of commission, bar restaurant were closed(we arrived at 7pm) and no staff working. The place is under renovations and no noticevehen I booked(same day as arrival)

2025-12-17 • via Nuitee
A
AshleyK821 • Business • Port Carling, Muskoka Lakes, Muskoka District, Ontario
8
Great Setting for a Holiday Party
Pros:

We came here for a work holiday party. The view from our room was gorgeous, the buffet food was excellent and the party overall was great. The DJ they hired did an excellent job. Only downsides were they charged more than $11 for one can of hard cider, and the rooms/hotel are a bit dated. Overall, a very pretty area, a memorable meal, and a fun time.

2025-12-16 • via Tripadvisor