El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

Hotels
Grupo Lomas
9.4 (90 reviews)
Carretera Cancun - Tulum Km. 55.3, Municipio Solidaridad, Playa del Carmen, QROO, CP77710 , Playa del Carmen , MX

Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Firepit
Free WiFi
24-hour front desk
Terrace
Garden
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
High-quality food options
Cons:
Presence of seaweed on the beach
Limited nighttime activities

Categories

Cleanliness
8.43
There were mentions of seaweed accumulation on the beach, which detracted from the overall cleanliness experience.
Service
9.9
The staff is very friendly and accommodating, consistently receiving positive mentions across multiple reviews.
Location
9.44
The location is secluded and provides beautiful grounds, enhancing the overall experience.
Room Quality
9.39
Rooms were reported as nice and clean, with some reviews mentioning specific suites and their features.
Amenities
9.42
The resort offers great amenities including pools, a spa, and activities which were well-managed.
Value for Money
9.38
Guests felt that the offerings were of high quality for an all-inclusive resort.
Food and Beverage
9.43
The food received high praise, with no buffets and excellent dining options highlighted.
Overall Experience
9.8
Overall, guests had a fantastic experience and highly recommended the resort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:35

Property Description

Welcome to El Dorado Maroma, Catamarán, Cenote & More Inclusive, your tropical escape in Playa del Carmen!

Spa Bliss Unwind at our full-service spa, where rejuvenating massages, body treatments, and facials await you, ensuring a serene retreat from everyday life.

Culinary Delights Savor exquisite Italian cuisine at MIO CUCCINA ITALIANA and indulge in delicious meals and beverages at our four on-site restaurants and bars, ensuring each culinary experience is memorable.

Luxurious Accommodations Stay in one of our 149 air-conditioned rooms featuring private balconies, free minibar items, and modern amenities like Smart TVs and complimentary Wi-Fi, making every moment of your stay cozy and connected.

Don’t miss your chance for an unforgettable getaway—book your stay at El Dorado Maroma today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Guest type

    Caters to adults only

  • Sustainability Certifications

    EarthCheck

See all policies

Location

Guest Reviews

9.4
Based on 90 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
D
David partner
6
Pros:

Decent all inclusive. Had issues with room leaking water and bought a romantic dinner on the beach package to have them show up late and for us to get bite up by mosquitos

2025-10-09 via Nuitee
A
Amber partner
10
Pros:

This property is perfect if you are looking to rest and relax. The location is beautiful, and the resort is small and quiet. Overall the food was higher quality than most all inclusive resorts. This is not a “party” resort.

2025-10-08 via Nuitee
H
Herald family
10
Pros:

The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.

2025-09-01 via Nuitee
M
Megan partner
10
Pros:

We loved our stay at El Dorado Maroma! The resort is the perfect size for a couples getaway. We were very happy with all the additional perks, including the hotel transportation and the catamaran and snorkeling tour. The staff is very friendly and accommodating. They worked hard every morning to clear any sargassum that accumulated on the beach. The spa services were top notch and we enjoyed the food at each restaurant. Make sure you visit the Taqueria for lunch. We would definitely recommend staying here!

2025-08-29 via Nuitee
M
Margarita partner
10
Pros:

Janet and Alberto were fantastic. Can’t wait to come back in March.

2025-08-26 via Nuitee
M
Mykayla partner
10
Pros:

I think it is a property that should have more exposure. There is nice long clean beaches that has trees and shade. The beach doesn't have waves. Which makes it swimable out front. They have lifeguards. I didnt know that there has activities include like the waterpark, catamaran, and two water pools in the jungle. The food is amazing, you dont sign the room number. No beach vendors. Many a places to drink and eat. Amazing food no buffet.

2025-08-25 via Nuitee
S
Salome
10
Great hotel option in the Riviera Maya!
Pros:

Excellent hotel in the Riviera Maya! The beach is amazing nothing compared with CanCun/Playa del Carmen, it is just a paradise. The hotel is great, amazing service, everyone goes the extra mile to make the guests feel comfortable and happy. The food was outstanding (for an all inclusive standards). The activities included (Catamaran/cenetos/cave/waterpatk) were great. If you want to treat yourself with a massage, don’t hesitate to book one, the facilities are great and the service was outstanding.
Definitely this is not a party destination (everything closes between 10-11) instead wants a relax time in a great place then this might be a great option.

2025-08-24 via Nuitee
D
David family
10
Pros:

Smaller resort that was not crowded. Excellent dining and food options. Great service.

2025-08-20 via Nuitee
C
Cathy partner
10
Pros:

Fabulous food and service on a gorgeous beach! We will be back!

2025-08-14 via Nuitee
J
Jeffrey partner
8
Pros:

Private and secluded; staff and service top notch and very friendly and accommodating; swim-up suite in bldg 12 is great; over water bungalow w/ butler service is extraordinary; choose your room option iaw your preferences for quiet vs central vs high floor/swim-up vs luxury; property is beautifully maintained; dining options and local sourcing on resort was very good even for off-season; WiFi coverage strong throughout resort; transport to/from airport both shared and private was very helpful esp for first-timers; spa was nice; shows and events were simple and entertaining; excursions were well-managed by team and fun and memorable. A+ highly recommend for all inclusive and adults-only; low-decisions but with plenty of options; and, high-quality food and services for the slightly pickier guests.

2025-08-12 via Nuitee
M
Mitchelle
10
Pros:

Went with my husband would recommend and will be back the staff was so polite and helpful.

2025-07-25 via Nuitee
K
Kenneth family
10
Pros:

Loved all

2025-07-20 via Nuitee
K
Kristy partner
10
Pros:

Quiet and small property. About a half hour from airport in a very secluded forest area. Only other resorts around. Beautiful grounds. Everything is spread out but it’s relatively smaller property. Staff great. Pool area is nice. The beach is nice however there was a lot of seaweed at the time we went so it was not desirable to swim in the ocean. The food and drinks were mid. Not bad but not amazing. The staff were all super nice but not everything was communicated well as far as activities, events, menus, times things opened and closed etc. The place shuts down after dinner time so there isn’t much going on. They had nightly entertainment but it was meh. Room was very nice and clean. We stayed in junior suite with partial ocean view. No complaints about facility or rooms.

2025-07-20 via Nuitee
D
Denise partner
8
Pros:

Loved the staff and how accommodating they were. The location was beautiful as well.

2025-07-14 via Nuitee
G
Giovanni partner
8
Pros:

Everything was excellent. Especially the service from everyone. The food was good! Me being a water drinker, I couldn’t find natural spring water and that’s why I give it 4 stars.

2025-07-09 via Nuitee
B
Bruce partner
10
Pros:

Everyone is nice. Staff is amazing

2025-06-27 via Nuitee
B
Bruce partner
10
Pros:

Wonderful relaxing and so accomodating

2025-06-25 via Nuitee
B
becky partner
10
Pros:

Beautiful property with excellent staff. The beach is beautiful, sandy and very well maintained.
Big thanks goes to all the CHEFS — the food is delicious!
Make sure to contact the hotel and arrange free airport shuttle. Well organized.

2025-06-23 via Nuitee
D
David family
10
Pros:

Service was excellent! Food and drinks were great! We loved out private pool and the inclusive catamaran/snorkel trip. We also loved that we could swim with dolphins just a short walk from our room. 10 out of 10 for sure! Thank you! We will be back!

2025-06-22 via Nuitee
E
Eric Todd
10
Pros:

Property was beautiful and well maintained. All staffed was fantastic!

2025-06-22 via Nuitee