GLK PREMIER Regency Suites & Spa - Special Class

We have booked this through Lastminute.com. I have paid more than £ 5,000 for 9 nights at this Hotel and flight to and from London Gatwick. The Hotel was described as '5 Star' by Lastminute.com. It became immediately evident upon arrival that this Hotel was anything but 5 Star. The room [room 101] was tiny with no shelves or drawers to put clothes, and when we opened the bathroom door, there was such a terrible stench coming out, that we nearly threw up. We asked the Hotel whether they have any other rooms available, they showed us two more rooms, but unfortunatley the one room that would have been suitable was not available to for the whole duration of our stay, and moving rooms halfway through out stay was out of the question. As we had not yet unpacked, we decided to look for a different Hotel, which we knew was going to be difficult, to find a Hotel at such short notice who could accommodate us for 9 nights, particularly since this also included New Year's eve and New Year's day. Luckily we did find a suitable Hotel, they even sent a limo and driver to collect us. The new Hotel cost us an other £ 3,500 for the 9 nights, but was absolutely uncomparable to the GLK Premier Regency Suites. So we left the GLK without having unpacked, although we had prepaid for 9 nights, I just could not possbily subject my wife to such a room.

Positives were helpful staff, good breakfast, attractive bedroom. Negatives were cramped breakfast room and bathtub with nonworking jacuzzi that was difficult to get into. Also, though not the fault of the hotel, the transfer from the airport I ordered through the hotel was chaotic and not what I envisioned. A taxi would have been easier and probably cost the same or less.

Arrived earlier than anticipated so was in room on 1st floor, room was fine with shower, we had expected a room with a view when we moved rooms the next day, unfortunately another brick wall, very noisy from guests upstairs, breakfast very cramped and not a lot of choice. All staff very welcoming, friendly and helpful.

Didn’t use the spa. Let me add this. Upon arrival, we were met by the desk manager. He made us feel as though we were his only guest. I’ve never quite experienced such concern for my welfare. The hotel itself, is an elegant, older building . It is perfectly cleaned and maintained. The desk manager’s level of concern for us was also displayed in every employee from the manager down to the cleaning lady! After our check out, the breakfast waiter offered to serve us coffee while we waited for our airport transport. When it arrived, he helped load our baggage! We really hated to leave!

Central to all the must sees in the area.
Very helpful and friendly staff with great service.
Good value for money.

The staff was welcoming and attentive, ensuring everything went smoothly during my visit. The rooms and common areas were spotless, which made the experience even more comfortable.

Great location within walking distance to the Blue Mosque and main attractions. The facility is old and a bit rundown, but staff are very friendly and the environment feels safe.

Perfect location and friendly staff. A superb room standard and cleanliness. If something should be commented the WiFi on the room was extremely unreliable and weak so it was impossible to have “home office “

What made our stay truly wonderful was the service and attention from the staff, Huseyin in particular. He anticipated our every need and became our friend in short order.

For the price, this is a GREAT hotel. It’s a 5 minute walk to sultanhmet square and a 5 minute walk to the Bosphorus river. It’s farther from the bridge, spice market and grand bazaar but still walkable (20-35 min walk). It’s down a cute cobblestone street with several restaurants, shops, and other hotels. The area is very safe and the room is clean. The hotel staff was excellent! They were all so helpful and answered all of my questions. The hotel also has a gym which I used one time. It’s very small with limited equipment (elliptical, bike, treadmill, bench, weights up to 10kg). It was not a great gym but the fact that the hotel even had a gym was a plus. The hotel also has a small yet nice balcony looking towards the river, which was unused every time I went up there. It was a great place to read and have some tea.

Downsides: The room was spacious but it was older with some rusted areas in the bathroom. The bed and pillows were stiff and the comforter was kind of scratchy. The AC was in the main area with the tv so that area got super cold but the bedroom stayed warm (not hot though).

Overall, I would stay here again for the price. The highlights were the staff and location - both made my stay worth it despite the downsides.

The room was nice, but either there was no AC, or it wasnt working because it was hot in the room. We had to open the windows to cool it down enough to sleep, but the problem was its right above a bar, so people were yelling until about 3am which made it very hard to sleep.

The place needs major renovation

The location was great, the staff everyone was friendly, smiling, polite, helpful, and very nice

We were so impressed with our stay at this hotel. It was clean, in a great location, and above all, the staff was amazing. A special thank you to Emir for making our time in Istanbul so memorable — he went above and beyond to make us feel welcome.

Service excellent!

Clean

Conveniently located next to aya Sofia and Blue mosque, walkable and staff was very nice. Went out of their way to make sure me and the family was comfortable, extra bed for the child was very uncomfortable .. could work on getting sofa beds

Staff and location are excellent. Hotel condition is very good and rooms are nice. Not much of a view from the hotel but rest everything is superb.

hotel and staff. Perfect location with many shops and restaurants. 5 min walk to the mosques. Excellent breakfast. We highly recommend this hotel!

A really joyful and pleasant stay with my family. Staff were really helpful and couldn't do enough for us. Hussain was exceptional and really went the extra mile. Ill definitely be returning here. 5*