Country Inn & Suites by Radisson, Ithaca, NY

Had to be switched to another room overnight due to HVAC issues (noise) and was given a worse room.

Dead and alive bugs, broken furniture, dingy bedding, stained bedding and curtains. Didn’t even stay the entire night because of how gross it was. Had to find somewhere else to sleep, will never book here again.

I was assigned three different rooms and put on the first floor. Told it was ok to prop open a side door for luggage.

Rude and unaccommodating staff. Welcome was not at all kind and helpful. Front desk staff was rude and “joking” around but was rude. Made comments about us interrupting him. Wondering if he high as well. Breakfast staff female was rude and talking about us to the person she was on the phone with that we were late. We arrived at 9:30 and sign said open until 10. She said front desk should’ve told us 930, however, they did not. We were very bummed with our stay. It did not look like the bathroom was cleaned, just simply quickly wiped. There were fresh towels, but the carpet was definitely not vacuumed as well.

Decor vieillot, pas tres bien equipé

Understaffed. Person at Front counter is young and poorly trained. He is doing as well as can be expected with the little staff available to assist. Lack of training on the part of management is apparent.

Room was not cleaned well and was dated.

It was very hard to turn water on. When asked for help , no one showed up. Not enough staff.

Location wasn’t too close to downtown. The tub was slow to drain but not overly bothersome.

Błędna informacja na stronie Booking że hotel posiada basenik dla dzieci. Śniadania przeciętnej jakości w porównaniu z analogicznymi cenami w hotelach w Europie.

The room was dirty and in poor condition. The curtains were ripped, handles broken off the dresser. There was a used contact lens on the carpet, the bedding was dirty, the bathroom was dirty. There was only one nearly empty toilet paper roll on the room.

Un aspetto molto negativo è stato il pagamento al check-in. Le due camere erano già state pagate in anticipo tramite Booking.com, ma al nostro arrivo ci è stato richiesto nuovamente l’intero importo delle due camere, esattamente dello stesso valore. Successivamente ci è stato spiegato che si trattava di una pre-autorizzazione a titolo di cauzione, alla quale si aggiungevano ulteriori 75 dollari per ciascuna camera. Al momento del check-out ci è stato detto che gli importi sarebbero stati sbloccati entro 3-4 giorni, ma ad oggi risultano ancora bloccati sulla nostra carta e stiamo aspettando che vengano restituiti. La situazione non ci è stata spiegata chiaramente al momento del pagamento e ci ha creato molta preoccupazione e disagio.
L’hotel è inoltre piuttosto datato: l’arredamento vintage potrebbe avere il suo fascino, ma purtroppo molti elementi sono molto usurati e rovinati. È un vero peccato. Anche la colazione americana era molto scarsa, con pochissima scelta e poca varietà.

Es wurde mit Pool angeboten, deswegen hatten wir es hauptsächlich gewählt. Auf Nachfrage bei der Anmeldung wurde uns gesagt, hier gibt es keinen Pool. Nachdem wir durch das Hotel gingen haben wir den Pool gesehen und ein Schild mit Renovierung. Daraufhin haben wir nochmal den Rezeptionisten angesprochen und auch da nur ein „ah sie haben es gefunden“ zu hören gekriegt. Ein nettes entschuldigen Sie, es muss leider renoviert werden, wäre angebrachter gewesen. Aber alles andere war super, auch das frühstückspersonal ausgesprochen freundlich