Sleep Inn & Suites New Braunfels

Hotels
•
Sleep Inn
7.3 (289 reviews)
1477 North Interstate 35 , New Braunfels , US
+1 830-214-7938

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean rooms reported by multiple guests
Comfortable beds and blackout curtains noted
Convenient location (close to Schlitterbahn/river, low traffic)
Some guests praised friendly/welcoming staff
Good price / perceived strong value
Some guests enjoyed the breakfast
Cons:
Pool and hot tub frequently dirty or not working
Serious service incidents: rudeness, refusal to assist, reported aggressive/racially abusive staff and police involvement
Musty/odd odors and worn/dirty curtains reported
Room maintenance issues: squeaky/old mattresses, broken toilet, forced room moves
Inconsistent breakfast quality (bad juice/coffee/cereal)

Categories

Cleanliness
7.8
Rooms cited as very clean in multiple reviews, but property-level issues noted (musty odor, worn curtains, dirty pool/hot tub) — overall slightly above average room cleanliness but some facility cleanliness problems.
Service
4.5
Mixed to poor: several reports of friendly/welcoming staff, but multiple serious negative incidents at the front desk (rude behavior, refusal to document issues, aggressive/racially abusive conduct with police involvement) lower this score substantially.
Location
10
Multiple positive mentions: convenient location, close to Schlitterbahn/the river and low traffic — consistently highlighted as a strong point.
Room Quality
6.8
Beds described as comfortable by some, but other guests reported very old/squeaky mattresses, a non-working toilet and forced room moves — mixed room quality leaning slightly below good.
Amenities
5.2
Amenities are problematic: repeated reports of the pool and hot tub being dirty or not working (hot tub green/not working). Some expected amenities were unavailable or poorly maintained.
Value for Money
10
Several reviewers noted the price was great and called it decent value — price perception is strongly positive among guests.
Food and Beverage
6.1
Breakfast reactions mixed: some guests pleased, others complained about bad-tasting juice, bland cereal and poor coffee — overall slightly below average.
Overall Experience
8
Overall mixed: many comfortable, positive stays and good location/value, but a minority of very negative, even severe safety/service incidents create wide variance; net experience leans positive with notable caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location and Award-Winning Accommodation
Located just off Interstate 35, Sleep Inn & Suites is a top choice, only 10 minutes away from Landa Park and Golf Course.

Relaxation and Convenience
Guests can unwind in the outdoor pool with a hot tub, enjoy a complimentary hot breakfast buffet, and utilize the 24-hour business center.

Modern Amenities and Nearby Attractions
Each room is equipped with free Wi-Fi, a microwave, mini-fridge, and coffee maker. The hotel also offers a fitness center, guest laundry services, and is a short drive from Schlitterbahn Waterparks and Sophienburg Museum & Archives.

Book your stay at Sleep Inn & Suites for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that pets are permitted for a nightly charge and deposit. Only 1 pet per room is permitted and pet must weigh no more than 9 kg.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

7.3
Based on 289 reviews
Cleanliness: 7.8
Service: 4.5
Location: 10
Room Quality: 6.8
Amenities: 5.2
Value for Money: 10
Food and Beverage: 6.1
Overall Experience: 8
P
Pauline • couple • fr
7
Idéal pour un arrêt étape road trip
Pros:

Hôtel confortable et équipé convenablement. On a très bien été accueilli !

2026-10-15 • via Nuitee
L
Leida • couple • us
1
2026-09-17 • via Nuitee
L
Loretta • solo_traveller • us
8
Pros:

It was clean and comfortable

Cons:

The pool and hot tub were very dirty and not working

2026-09-03 • via Nuitee
A
AMANDA • couple • us
10
2026-08-03 • via Nuitee
S
Safari30312281814 • Family
2
Horrible
Pros:

The reviews before us were very accurate and matched our experience. The guy at the front desk was rude. I understand we checked in late, but he could have explained the situation much better. Instead, he just kept saying there was nothing he could do.

My husband then asked if the issue was because we booked through a third party, and that’s when he finally said yes and told us we would have to dispute it with them. From the beginning, we had already told him we booked through Booking.com. He could have explained that from the start instead of repeatedly saying there was nothing he could do.

We then asked if he could write something down stating what happened so we would have proof, but he refused. He verbally said he was not going to write anything down and, once again, very rudely repeated that there was nothing he could do.

On top of that, the hotel smelled musty and had a strange odor as soon as we walked in. Even from the outside, the building looked old and run down. The white curtains weren’t even white anymore. Based on the previous reviews, it honestly feels like we dodged a bullet by not staying there.

DO NOT GO HERE!

2026-07-23 • via Tripadvisor
M
Matthews • couple • us
10
Very effortless and highly comfortable.
Pros:

Love the way the room was set up and the bed was really comfortable and the blackout curtains came in handy after our travels. All around great experience

Cons:

The only downside was that the hot tub was not working at the time and I was really looking forward to that.

2026-07-21 • via Nuitee
B
BRITTANY • extended_group • us
3
Decent value.
Pros:

Unlike the other reviews, I was pleased with the breakfast. The price was also great.

Cons:

I did not like the bed. It seemed like we were on the oldest mattresses in the country. You could literally hear the springs.

2026-07-21 • via Nuitee
N
Netanya • extended_group • us
10
2026-07-09 • via Nuitee
D
Dale • couple • us
9
2026-07-07 • via Nuitee
D
Debra • couple • us
1
2026-07-01 • via Nuitee
N
Nick • couple • us
10
Room was super clean and the hotels in a great location with very sweet staff and nice rooms !
Pros:

Super clean and close to schliterbahn/the river with no traffic

Cons:

The hot tub wasn’t working

2026-06-29 • via Nuitee
M
malden • couple • us
5
Comfortable, but amenities were lacking.
Pros:

The bed was comfortable.

Cons:

The juice tasted bad at the breakfast. The cereal tasted bland. The coffee did not taste good. Pool needed attention. Hot tub was green. Toilet in the room didn't work. Rather than fix, they moved me to another room. I had to repack my suitcase. Was not told what the wifi password was.

2026-06-20 • via Nuitee
J
John • solo_traveller • us
10
Pros:

Very clean, worth the stay.

Cons:

N/A

2026-06-14 • via Nuitee
J
jazlynnp2026 • Family
2
WORST EXPERIENCE OF MY LIFE.
Pros:

DO NOT GO HERE!!!!!! SAFETY HAZARD!!! VERY AGGRESSIVE,EXTREMELY LOUD YELLING, HAD TO CALL POLICE. IF U ARE A WOMAN WITH CHILDERN DO NOT GO HERE!!!! (I HAVE VIDEOS OF THIS GUY)
me,my mom, and brother had went to the pool for about an hour or two after the pool my mom went to the car to grab the rest of our stuff. i come inside to ask for more towels because we used the bath towels provided by the hotel for the pool. i went inside and asked the guy for towels and was greeted with an attitude. when i walked in i said “hi can we get more bath towels” he looked me up and down and was like “so yall used the bath towels for the pool” i said “yes these were the only towels in the room we seen” he said “im not stupid there’s a sign in the room for pool towels” i said “what?” (his response honestly shocked me i was not expecting that.) he then proceeded to say “get out yall have 15 minutes before i call the police” i then went and got my mom. she came in and asked what the problem was he continued to call me a bitch and a n word with the hard R and a bunch of “white folks” and “white supremacist” (mind u im mexican) i started recording for my safety. HE IS THE GUY IN THE PICTURE!!! DO NOT GO HERE!!!

2026-06-12 • via Tripadvisor
E
Edward • couple • us
7
2026-06-08 • via Nuitee
L
La Sandra • solo_traveller • us
1
Pros:

The young man that checked me in was very nice. He even gave me a coke when the vending machine didn't work.

Cons:

There were a lot of bugs in the pool and the bed was horrible. Obviously an old mattress that was worn out years ago.

2026-06-04 • via Nuitee
T
Tiffani • extended_group • us
9
2026-05-28 • via Nuitee
T
Troy • couple • us
8
2026-05-28 • via Nuitee
M
Marlene • extended_group • us
10
2026-05-23 • via Nuitee
C
Christian • family_with_children • us
3
Musty, mildew room, not worth the money.
Pros:

Location is convenient. The main areas were clean. Staff was very polite, but not at all helpful.

Cons:

•The room had a knock you in the face mildew smell that did not leave even with the AC running all night. I could still smell it even after being in there all night. That is pretty strong.
• I booked this hotel for the sofa bed in the room specifically. When I arrived to the hotel at midnight I was politely told they don’t have bedding for it. I even had to explain that it is not a chair, it is a sofa that has a mattress inside of it and is indeed a bed as advertised. Stunned, I said surely you have something to put on the bed you are advertising. I was told “oh only if you ask for it.” Yes sir, I’m asking. May I please have bedding? I was then told “Well, I could give you a sheet and this blanket.” I was given a flat sheet and what looked like an oversized thin airline blanket. I then asked if I could have a comforter or something thicker. No, we don’t have any. Stunned, I asked what they put on the other beds in the hotel. May I have one of those? “ Well, we have them, but I don’t have one now. They’re probably in the laundry.” Stunned and tired I just asked for a pillow. Thankfully he knew where those were. He was very polite about it, but clearly this person has not been trained in the slightest. When is bedding optional for the place you pay to sleep?
• The Hot tub was the second reason I specifically booked here. Turns out it is just a cold tub next to the pool which has leaves in it.
• This hotel is definitely not worth the price. It is surrounded by several other options. I am disappointed I did not choose one of those. The price was the same. I only chose this one because I thought it had what we were looking for.

2026-05-04 • via Nuitee