Big Country Hotel & Suites, SureStay Collection by BW

Hotels
•
SureStay Collection by Best Western
7.6 (744 reviews)
3010 CatClaw Drive , Abilene , us
+1 325-690-6400

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfy beds
Good value
Quiet hotel
Clean rooms
Cons:
Dirty rooms
No Wi-Fi
Poor breakfast
Issues with service

Categories

Cleanliness
7.18
Some complaints about dirty rooms and mildew, affecting overall cleanliness.
Service
8.65
Generally friendly staff, but some service issues reported.
Location
9.19
Convenient location near restaurants and job sites.
Room Quality
7.14
Issues with rooms not locking and noise insulation, though some rooms noted as comfortable.
Amenities
7.17
Disappointment regarding Wi-Fi and closed facilities; poor breakfast selection.
Value for Money
8.13
Mixed feelings about value; overpriced for some services received.
Food and Beverage
5.68
Breakfast options limited with complaints about quality; overall unsatisfactory.
Overall Experience
7.65
Enjoyed some aspects but numerous issues impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:29

Property Description

Luxurious Accommodations
The Big Country Hotel and Suites Abilene offers elegantly decorated rooms with modern amenities including flat-screen TVs, microwaves, and refrigerators for a comfortable stay.

Convenient Facilities
Guests can take advantage of the on-site fitness center, 24-hour front desk, and snack shop for their convenience and enjoyment during their stay at the hotel.

Prime Location
Situated just a short distance from popular attractions like Hardin-Simmons University, Frontier Texas, Abilene Zoo, and more, our hotel in Abilene, Texas, is the perfect choice for both leisure and business travelers.

Experience comfort and convenience at the Big Country Hotel and Suites Abilene. Book your stay now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

7.6
Based on 744 reviews
Cleanliness: 7.18
Service: 8.65
Location: 9.19
Room Quality: 7.14
Amenities: 7.17
Value for Money: 8.13
Food and Beverage: 5.68
Overall Experience: 7.65
D
Daycha • family_with_children • us
10
Overall really can't complain it meet my needs
Pros:

It was nice everyone very friendly and close to a lot of stores and places to eat.

Cons:

We stayed two nights and never was asked if we needed clean towels or if they wanted to take our trash,

2026-08-22 • via Nuitee
T
Teresa • solo_traveller • us
7
Pros:

The location was exactly what I needed.

Cons:

The door to my room was hard to open. I paid for breakfast for the first day and it was not there at 730, so I did not get to grab anything before work.

2026-08-20 • via Nuitee
M
Marcin • family_with_children • be
6
2026-08-13 • via Nuitee
K
Karen • couple • mx
9
2026-08-03 • via Nuitee
N
Nerissa • couple • us
7
Decent for what I needed.
Pros:

Location

Cons:

Breakfast

2026-07-22 • via Nuitee
L
ludivine • solo_traveller • fr
10
2026-07-17 • via Nuitee
C
Christina • solo_traveller • us
10
2026-07-10 • via Nuitee
M
Marlene • couple • us
10
Cons:

The toilet needs fixing, The breakfast could be better than watery eggs.

2026-07-07 • via Nuitee
Z
Zachariah • solo_traveller • us
10
It was very nice and really comfortable. The staff are all very friendly and welcoming. I plan to stay again in the futu
Pros:

Very nice inside and out

Cons:

No complaints

2026-06-21 • via Nuitee
T
Timothy • couple • us
9
Nice place for an overnight stay.
Pros:

Clean room and comfortable bed.

Cons:

No complaints.

2026-06-10 • via Nuitee
S
Scott • solo_traveller • us
2
Better off camping
Pros:

This hotel refuses to give a receipt. I was moved between 3 room before they four one that wasn’t occupied the ac worked and the tv worked. The staff was unresponsive to requests This is not the place it used to be

Cons:

Rooms was dirty and the next to not everything worked

2026-06-02 • via Nuitee
K
Kristi • solo_traveller • us
5
I did not stay my second night here.
Pros:

The staff were very professional and courteous!

Cons:

Had to change rooms upon arrival because there was a roach in my room.
The rooms didn’t smell great.

2026-05-30 • via Nuitee
L
Leslie • couple • us
5
Pros:

Soft beds

Cons:

No pool or waffles for breakfast

2026-05-30 • via Nuitee
P
Pamela • solo_traveller • us
9
2026-05-24 • via Nuitee
S
Scott • solo_traveller • us
7
2026-05-24 • via Nuitee
S
sarah • couple • us
6
2026-05-15 • via Nuitee
K
Kimberlyn • couple • us
10
Cleaned and staff very helpful
Pros:

Staff was very helpful and professional

Cons:

None

2026-05-13 • via Nuitee
J
Justin • solo_traveller • us
10
Traveled for work.
Pros:

Customer service is great. The employees were very kind and helpful. I was always greeted when entering and leaving.

Cons:

The price. Abilene, Tx is getting pretty ridiculous on these hotel prices.

2026-05-11 • via Nuitee
S
Sue • couple • us
3
Minimal value for the cost.
Cons:

Poor breakfast. No pool No fitness facility. Slow elevators. Minimal amenities. Needed paint

2026-05-03 • via Nuitee
J
Jaimie • solo_traveller • us
3
Pros:

The size of the suite

Cons:

The tub stopper was broken, the lights in the living room didn't work , it smelled of mildew, and the fridge was small

2026-05-03 • via Nuitee