Ameristar Casino Resort and Spa

I stayed here four nights during a business meeting in mid November 2025 and am confident that a hotel employee, potentially one who may have serviced my room during my stay, went through my personal property and made purchases with three separate debit and credit cards of mine. I accidentally left my wallet with these debit/credit cards plus my driver's license in my laptop bag in my room for the duration of my stay; I did not need these items while staying at the hotel. This wallet was in a zippered pocket inside of a zippered pocket inside of my laptop backpack (but I took my laptop each day to the conference). The laptop backpack was in my room all day every day while I was in the conference center. My room was serviced once during my stay, the day before I checked out I believe. After returning home in another state, I started noticing charges that were not made by me. While all three banks have credited back to me the over $2,000 in charges, this incident has been a major inconvenience, of course. Lesson learned! I am normally very protective of my physical credit cards. Also important to note is that I usually carry 8 debit/credit cards in my wallet, but for the trip, I left many at home. I tried to call the hotel on several occasions, was on hold for 35 minutes and 45 minutes before I hung up each time. BE CAREFUL and leave NOTHING of value in your room. Otherwise, the hotel isn't all that bad. I've stayed here on several past occasions for meetings. The rooms are spacious, and the entertainment and dining options are fairly decent as well.

Stayed here for one night while we were on a road trip. The hotel is beautiful and the room was HUGE. We stayed in a premium suite and it was really fantastic. The only thing I can complain about is there were only 2 sets of towels in the bathroom and the shower us a little small for such an enormous bathroom.

We went down to the casino for a little bit and it was fun. Didn't win, but it was nice and big with a large selection of games.

I would not hesitate to stay here again.

We were here for a wedding and it was great in the location aspect. The room was clean and comfortable, but did have a strong cleaning scent every time we walked in (better than casino smoke, I guess).

Our only issue was the wifi. There isn’t great cell service in the rooms so wifi is necessary. However, the wifi wouldn’t connect for us. We asked the front desk and we were told to call the wifi customer service as it’s a third-party provider. After 17 minutes on the phone with cox customer service troubleshooting no solution was found. We were then told to ask the front desk for an access code. The front desk didn’t know what this meant and couldn’t provide one. We were credited $30 to pay for it though. Everyone was kind but ultimately a lot seemed out of their hands.

Great location, great restaurants

The room was below average for the rate. Most disappointing was the water pressure in shower and sinks, water was hot although. Also the room had a faint musty smell, perhaps due to being all carpet and cloth drapes and furniture. Liked the security in elevator s going to all room floors.

What a fabulous hotel!!!! Will stay here again next time we're in the area!!

The room was OK except the shower was nasty. It had mold all in it. I showed photos to the front desk. Also, the shower door would only close about 80% closed. And, the safe locked up and would not open. Security could not open it with their passcode. We had to wait until after 11 pm for facilities to come and take the door off to get our things out of safe. They declared it dead and would need to be replaced.

Very good

Seems to overprice for the area

Allow kids in pool on weekend. Or at least divide the pool or something. My granddaughter was devastated that she couldn’t swim because it was a Saturday.

Not a single negative. Clean , not over priced,
Great staff and employees

Hot tub was closed.
We were told it had been broke down for a few weeks. I was told when I booked this past weekend that it was the last weekend the pool and things would be opened only to find out that the bar and Grill is closed so you had to go all the way downstairs to get a drink or food. Was not as fun as it was the first time we went. The steakhouse was rude. The other restaurants were great. Our TV did not work in our room.

Clean room

Front desk staff was wonderful! Efficient and receptive. Will stay here again.

Liked the room for a reunion

Very odd with a hotel that big that you have zero to very few luggage carts. I know you’re set up is weird and people do not return them, but I have never seen a hotel with that many issues. You need to buy more!

Our room was hot, the temperature was set to 60 degrees, but it never got cool. The tv's in our room turned themselves on at 2:30 in the morning which woke both my husband and myself. I can honestly say, this was one of the worst nights of sleep I've ever gotten in a hotel. The room was clean and check in staff were friendly, but I would not stay here again.

Clean room

The room was spacious and clean. There was 4 of us ladies staying in a double queen room.

The only problem we had was the television wouldn’t work and when I tried to call the front desk the phone wouldn’t work either so I had to go to the front desk to let them know. They reset the television and were able to get it fixed but the phone problem wasn’t resolved which wasn’t a big issue since I had a cell phone