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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Electric car charging station
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No single-use plastic straws
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Comprehensive recycling policy
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No single-use plastic stirrers
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No single-use plastic water bottles
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No single-use plastic soda bottles
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Guest education on local ecosystems and culture
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Sustainability/community reinvestment (10% revenue or more)
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Free WiFi
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24-hour front desk
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Luggage storage
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Sauna
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Full-service spa
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Meeting rooms
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Wedding services
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Tours/ticket assistance
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24-hour business center
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Conference center
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Snack bar/deli
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Self parking (surcharge)
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Computer station
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24-hour health club
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Electric car charging station
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Water dispenser
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Housekeeping on request
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Banquet hall
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Reception hall
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Eco-friendly cleaning products provided
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Eco-friendly toiletries
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LED light bulbs
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Recycling
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Reusable coffee/tea filters
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Change of towels (on request)
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Change of bed sheets (on request)
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Vegetarian breakfast available
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Locally-owned & organized tours & activities
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Showcase for local artists
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Sustainability/community reinvestment (10% revenue or more)
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Guest education on local ecosystems and culture
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Double-glazing on all windows
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Locally-sourced food on site (80% or more)
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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Comprehensive food waste policy
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Vegan menu options available
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Vegetarian menu options available
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Comprehensive recycling policy
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Bulk dispenser for toiletries
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No single-use plastic soda bottles
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Reusable tableware only
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Luxurious Spa and Recreational Amenities
Pamper yourself at the spa and enjoy a 24-hour health club, spa tub, and sauna.
Exquisite Dining and Entertainment Options
Indulge in Mediterranean cuisine at Volvoreta, grab a coffee at the cafe, and unwind at the bar/lounge.
Convenience and Event Facilities
Benefit from complimentary Wi-Fi, concierge services, a business center, and ample event space.
Experience opulence at Eurostars Madrid Tower by booking your stay now.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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General
Individually-wrapped food options are available for breakfast
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General
Gloves are available to guests
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General
Guests are provided with free hand sanitizer
Property policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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General
Individually-wrapped food options are available for breakfast
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General
Gloves are available to guests
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General
Guests are provided with free hand sanitizer
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General
Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
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General
Masks are available to guests
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Guest type
Essential workers only - NO
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General
Staff wears personal protective equipment
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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General
Shield between guests and staff in main contact areas
Location
Guest Reviews
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It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.
modern hotel
Always great quality and consistently great service
We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel.
Great experience.
Great stay at the Eurostars! I booked a massage tower fusion at the spa and this was the best massage I had of my life. Great experience!
Great place to be. Will stay there again.
Spacious clean rooms
The staff is very friendly except one. After a long day and flight, we checked in and went for an early dinner so we could go to bed early. When we arrived at the hotel after dinner, the room was unbearably hot. I called the desk and they sent someone up. We needed to move rooms which was fine. We moved rooms and in the second room the tv didn't work. They sent a guy that fixed it but didn't add the internet to stream. We moved rooms again. The third room was not getting cool. The guy came up and put the temperature probe in the vent and showed us the probe, it was not cool. Then he stuck it completely in the vent at a different spot and showed us a picture on his phone of the right temperature. We could feel that the air was not blowing at all. We called the desk and started that the air is not blowing. I was told that the air is working fine. I said that is not correct since the second room was much cooler. I was then told that not all the air-conditioners at the hotel work the same. At this point, we were so exhausted and just needed sleep. I woke up sweating all night. In the morning when I went outside, it was terribly upset by how cool it was outside compared to my air-conditioned room. I called to get a room change. The person that answered the second day was rude when i called. This is supposedly a 5 star hotel and I'm sorry that I expected to have a working air-conditioner and tv. We were give free breakfast but it doesn't make up for the gaslighting
We had a very pl Sant season ay at Eirostar Hotel Tower in Madrid .
Clean, modern and convenient
Excellent staff, clean and convenient property.
Broken AC.
No Pool. Expensive for the quality.
Es nuestro hotel favorito de todo Madrid!
I dont believe how this was a 5 star hotel
Amazing Hotel and Staff!!
The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.
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