Homewood Suites by Hilton McAllen

Hotels
•
Homewood Suites by Hilton
9.6 (192 reviews)
3801 Expressway 83 , McAllen , US
+1 956-630-0500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional staff service (Gloria & Erika frequently named)
Very clean rooms and good room space (two bathrooms)
Complimentary evening food/drinks / happy hour
Good location for guests' needs
Included breakfast/dinner increases perceived value
Cons:
One stove burner in a room was broken and not fixed
Occasional key failures and missed room service/towel requests
Pool temperature reportedly too hot
Limited/less convenient parking spots
External Booking.com reservation issue (booking platform, not hotel)
Isolated report of a rude breakfast staff member

Categories

Cleanliness
9.8
Multiple reviews explicitly state the hotel is "very clean" and praise room cleanliness and space; overall cleanliness sentiment is very strong.
Service
10
Outstanding and repeatedly praised service—many guests name Gloria and Erika for exceptional, friendly, attentive service and top-notch customer care.
Location
9.5
Several guests note the location is good for their needs; location sentiment is positive with no major complaints.
Room Quality
9
Rooms praised for space and having two bathrooms; some operational issues reported (one stove burner not working, occasional key problems, and missed room service requests) which slightly lower this score.
Amenities
9
Complimentary evening food/drinks and in-room cookstove are appreciated; pool and parking had minor issues (pool too hot, parking distance/availability) so amenities are strong but not perfect.
Value for Money
9.6
Guests note included breakfast/dinner and friendly service as good value; one major negative was an external Booking.com reservation issue (not the hotel's fault), so perceived value remains high.
Food and Beverage
9.9
Food and beverage (complimentary happy hour, cookies, drinks) receive consistently high praise and are highlighted as a favorite feature of many guests.
Overall Experience
10
Overall sentiment is excellent: many repeat stays, strong recommendations, and multiple guests saying they 'can't wait to be back'—service and hospitality drive a top overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located just a short 10-minute drive from McAllen Miller International Airport, Homewood Suites by Hilton McAllen offers the perfect blend of comfort and convenience for your stay.

Fantastic Amenities
Enjoy a relaxing stay with a full kitchen, free Wi-Fi, and a spacious sitting area in every suite. Take advantage of the outdoor swimming pool, well-equipped gym, and convenient laundry facilities during your stay.

Delicious Dining Options
Start your day right with a cooked breakfast served every morning, and unwind in the evenings with a complimentary light meal and beverages during the weekday evening receptions.

Book your stay at Homewood Suites by Hilton McAllen now for a memorable and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFE

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.6
Based on 192 reviews
Cleanliness: 9.8
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 9.6
Food and Beverage: 9.9
Overall Experience: 10
J
Jason • solo_traveller • us
10
2026-11-06 • via Nuitee
C
Curtiss • couple • us
10
2026-10-21 • via Nuitee
G
guzman • family_with_children • mx
10
2026-09-17 • via Nuitee
G
Gonzalez • solo_traveller • mx
8
2026-09-10 • via Nuitee
L
Lisa • couple • us
8
Generally it was good and quiet and location was good for us.
Pros:

Having the cookstove and the actual two separate rooms was good. Very clean

Cons:

One of the burners on stove did not work and was not fixed although we were told it would be. We had daily issues with keys not working properly and told the front desk staff but nothing was done. On a few days we requested room service and it was not done despite being told we would get fresh towels.

2026-09-08 • via Nuitee
J
Jet02292919988 • Business
10
GREAT SERVICE
Pros:

I have had a great experience. The environment is so clean and well maintained. The staff are great individuals and do great to accommodate everyone. The complementary food is always great, the staff are so kind and friendly, Gloria being my favorite.

2026-08-28 • via Tripadvisor
G
G6699IAmonicar • Couples • Spring, Texas
10
Great Customer Service!!!
Pros:

Gloria & Erika were great! The did was great! The cookies and cucumbers drink were beyond expectations.

2026-08-27 • via Tripadvisor
K
kevinrE6295WS • Business
10
Thursday Night Social
Pros:

Gloria and Erika were great! The food was excellent and the customer service was top notch!

2026-08-27 • via Tripadvisor
M
modestof840 • Business
10
Can't wait to be back!
Pros:

Met these two wonderful ladies named Erika and Gloria in the complimentary
5-7pm meal and drinks, super friendly, inviting and just made my experience 10x better, wish they had a "Erika and Gloria" at every hotel I stayed in.
Definitely coming here again when im in the area for work. Definitely recommend Homewood Suites by Hilton for work or leisure!!! A+++ !!!

2026-08-25 • via Tripadvisor
R
R9839KNnicholasb • Solo travel
10
Dining experience
Pros:

Gloria and Erika in dining are the best, they constantly strive to make me feel as if I am at my home very considerate and friendly.

2026-08-25 • via Tripadvisor
Y
Yesenia • solo_traveller • us
10
Pros:

I loved the rooms and space we had. Everyone was happy. Our family loved having the 2 bathrooms

2026-08-18 • via Nuitee
P
Pedro Rosales Jr • solo_traveller • us
10
Pros:

Great Staff

Cons:

Everything Was Awesome

2026-08-17 • via Nuitee
H
Hector • family_with_children • mx
9
Great!
Pros:

Location, staff,

Cons:

The swimming pool was to hot

2026-08-13 • via Nuitee
S
Sergio • family_with_children • mx
9
Pros:

La limpieza , el problema son las señoras del desayuno una de ella era muy grosera

2026-08-10 • via Nuitee
J
juandU7427BH • Business
10
Will come back
Pros:

Good hospitality by Gloria awesome service

2026-08-04 • via Tripadvisor
S
spencerl581 • Business
10
Happiest happy hour food/drinks
Pros:

Great time during happy hour! Gloria and her team did a great job!

2026-08-04 • via Tripadvisor
L
Luis Carlos • couple • mx
9
el hotel 10/10, pero la experiencia con BOOKING es horrible !! no vuelvo a reservar en BOOKING
Pros:

El hotel muy bueno y la atencion tambien muy buena lo unico malo fue BOOKING. COM, no respetaron la reservacion y fue muy complicado contacarlos. El Hotel y el personal 10/10

Cons:

Booking.com, el servicio de la plataforma BOOKING fue pesimo, nunca salio mi reservacion , el hotel tampoco la tenia y fueron muy amables de darme habitaciones, pero BOOKING horrible !!

2026-08-04 • via Nuitee
T
T5727JGadrianj • Business
10
Staying here at the hotel as part of my MIT through the company I work for
Pros:

Gloria has exceptional customer service and just a delight.

2026-07-31 • via Tripadvisor
6
698laurenk • Business
10
Excellent staff
Pros:

Gloria was amazing, pleasant and super friendly! She deserves the praise and a raise! Thank y'all so much!

2026-07-28 • via Tripadvisor
A
Antonio • solo_traveller • mx
10
2026-07-25 • via Nuitee