Country Inn & Suites by Radisson, Jacksonville West, FL

Hotels
•
Choice Hotels International
7.9 (135 reviews)
7035 Commonwealth Ave, Jacksonville, Florida, 32220 , Jacksonville , US
+1 904-786-0388

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Children allowed
Pets allowed

Facilities

Elevator
Fitness facilities
Fireplace in lobby
Library
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Comfortable beds and pillows
Good/generous breakfast
Clean rooms noted by several guests
Convenient location off the highway
Accessible parking
Cons:
Ants/pest sightings reported in multiple rooms
$100 cash deposit policy for nearby guests (caused frustration)
Some rooms and hallways are dated; old linens/towels noted
Cigarette/underlying smoke odor mentioned
Occasional manager/staff behavior issues and inconsistent housekeeping
Hot tub/pool not always available; no on-site ATM

Categories

Cleanliness
6
Multiple guests reported ants in rooms, cigarette/other odors, and some old/tired linens and towels; several called attention to cleanliness issues despite some rooms being described as 'clean'.
Service
9
Staff is frequently described as friendly, helpful, and accommodating (worked with multiple reservations, professional and engaging). Is docked for repeated reports of a problematic manager and the contentious $100 cash deposit interaction, but overall service sentiment is strongly positive.
Location
7
Conveniently located just off the highway (easy access for road trips) but in an industrial area with some reports of freeway traffic noise and dated surroundings.
Room Quality
7.2
Beds and pillows are repeatedly praised as comfortable and rooms described as large/cozy by some, but others note dated carpets, old/tired linens, missing items (sheet/shower curtain in one case) and occasional pest sightings.
Amenities
9
Breakfast and basic amenities (parking, accessible layout) are frequently praised; some amenity drawbacks include a nonworking hot tub/pool maintenance and lack of an on-site ATM.
Value for Money
6.8
Mixed opinions: many guests feel the hotel represents decent value for the price, but the unexpected $100 cash deposit policy and signs of wear/dated rooms lead several guests to view the value negatively.
Food and Beverage
9.2
Breakfast is mentioned repeatedly and most comments are very positive (described as delicious with good variety), though a few guests found it only 'fair' or wanted more meat options.
Overall Experience
9
The majority of stays are described as positive — comfortable beds, friendly staff, and suitable for quick overnight stops — tempered by cleanliness/pest concerns and the deposit policy; overall sentiment leans favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Experience a comfortable retreat at the Country Inn & Suites by Radisson, Jacksonville West, FL, where convenience meets hospitality!

Stylish Accommodations
Unwind in one of our 73 spacious air-conditioned rooms, equipped with refrigerators, microwaves, and sleek 55-inch flat-screen TVs. Enjoy complimentary wired and wireless internet access to stay connected.

Convenient Amenities
Start your day with our delicious complimentary buffet breakfast, or savor light bites at our on-site coffee shop. Plus, with a business center and free self-parking, we ensure your stay is hassle-free.

Recreation & Relaxation
Dive into relaxation at our outdoor pool, or maintain your fitness routine in our 24-hour fitness center. Our welcoming lobby features a cozy fireplace, creating the perfect ambiance for winding down after a busy day.

Book your stay today for an unparalleled experience!

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 135 reviews
Cleanliness: 6
Service: 9
Location: 7
Room Quality: 7.2
Amenities: 9
Value for Money: 6.8
Food and Beverage: 9.2
Overall Experience: 9
A
Aaron • family
2
Pros:

The traffic from the freeway at night was really loud. The breakfast was fair at best, staff was marginal at best. The manager was particularly bad.

2025-10-11 • via Nuitee
S
Sheetal • family
10
Pros:

Perfect for our 1 night stay before a cross country meet. Clean, quiet, and the beds and pillows were so comfortable. Front desk person was nice! Would stay again!

2025-10-11 • via Nuitee
L
latonya
10
Pros:

Everything was good except there was an ant problem on the night stand next to the beds. House keeping but without any spray. Suggested getting that taken care of before next person check in

2025-10-07 • via Nuitee
C
christine
10
Pros:

Staff was professional fun and engaging.

2025-09-22 • via Nuitee
C
Charles
6
Pros:

Cleaner rooms

2025-09-16 • via Nuitee
S
Steven
6
Pros:

Nothing

2025-09-15 • via Nuitee
J
Jesse
10
Pros:

The staff was very friendly and helpful. Worked with me on multiple reservations

2025-09-12 • via Nuitee
F
Freddie
6
Pros:

One of the main problem I had with the room is when I start seeing ants crawling on the floor, I killed like 6 or 7 of them my first night of staying there, that's is why I give them a 3 star rating.

2025-09-06 • via Nuitee
S
Stephanie • partner
10
Pros:

Staff is always friendly, the areas are clean and parking is accessible and easy to manage.

2025-09-03 • via Nuitee
J
Jesse
10
Pros:

Friendliness

2025-08-31 • via Nuitee
C
Charleta
2
Pros:

Starters they asked for a cash deposit which is weird! This place haven’t been updated since it opened! You could tell the sheets are even old towels old and it smelt really bad in there..everything was old and beat up. And smelt bed never saying again but you get what you pay for.

2025-08-12 • via Nuitee
C
Carolyn
8
Pros:

This was the perfect spot for a quick overnight stop on a long road trip. Right off of 295, it was clean and comfortable. The odor of cigarette smoke just seemed to be an underlying smell, even in our room. I wish I could give it a higher score bc everything else was fine.

2025-08-11 • via Nuitee
B
Brian
4
Money grab.
Pros:

To start, at check-in, the lobby attendant insisted we pay a $100 cash deposit. When we entered the room, there were no sheets on the bed, and no shower curtain. There was also a towel stuck in the side door last night, which raised concerns about security.

2025-08-10 • via Nuitee
S
Stephanie • partner
10
Pros:

Hotel staff is always friendly and helpful. The breakfast is delicious and I appreciate the variety of options. The rooms are nice and cozy, and always clean.

2025-08-08 • via Nuitee
L
Luann
8
Pros:

Hotel is located in an industrial area and is showing some wear. Staff was friendly, bed was comfy and breakfast was typical for the hotel rate.

2025-08-08 • via Nuitee
J
junis • partner
10
Pros:

Breakfast always really good, and bed very comfortable, another great stay.

2025-08-05 • via Nuitee
J
Julie
10
Pros:

Great place to stay!

2025-07-29 • via Nuitee
L
LaToya
10
Would recommend and stay here again and again.
Pros:

Everything was great! The room was large, comfortable, and clean.
The only improvements would be to upgrade the dated carpet in the hall, add more meat selections for breakfast (they only had pork), and to have the hot tub working (the pool guys were there when we were leaving).

2025-07-14 • via Nuitee
S
Stephanie • partner
10
Pros:

Amazing time!

2025-06-23 • via Nuitee
A
Ashley
6
Pros:

I booked my reservation online on hotels.com. When i arrived at the hotel, i went to check in, & the 1st thing the lady said to me was "your aware of the $100 deposit for anyone who lives within a 2 hour radius right?". I said no, its not listed anywhere on the website, not even when i went to pay online, there was NOTHING about a deposit. She said anyone who lives within a 2 hour radius

2025-06-21 • via Nuitee