Holiday Inn Shanghai Jing'an

Hotels
•
Holiday Inn Express
9.1 (759 reviews)
No.1738 Zhongxing Road , Shanghai , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Cons:
Issues with cleanliness
Sofa bed comfort
Limited breakfast choices for some

Categories

Cleanliness
8.33
Some reviews indicate issues with dust and cleanliness, impacting the overall sentiment.
Service
9.8
Multiple reviews commend the staff's friendliness and helpfulness, indicating a strong service quality.
Location
9.34
Guests appreciate the location being near the train station and metro.
Room Quality
9.09
Rooms are described as clean and comfortable, though sofa beds received negative feedback.
Amenities
9.32
Facilities like the gym and laundry services are well-received, enhancing the guest experience.
Value for Money
8.78
Reviewers indicated that some aspects did not meet the expectations for a 5-star hotel.
Food and Beverage
8.63
Breakfast is mentioned positively in terms of variety, though there are some criticisms.
Overall Experience
9.5
Overall, guests express a very positive experience, with mentions of returning in the future.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:57

Property Description

Convenient Location
Located just a 5-minute walk from Shanghai Railway Station and other major transportation hubs, exploring the city is a breeze.

Comfortable Accommodation
Relax in affordable rooms with free internet access, flat-screen TV, air conditioning, and ample workspace ensuring a comfortable stay.

Helpful Services
Benefit from a tour desk for trip planning, business center for work needs, and buffet breakfast served at the hotel’s café for a convenient start to your day.

Book now and experience the convenience and comfort of Holiday Inn Shanghai Jing'an!

Important information:

Please note that the hotel will collect a refundable deposit of CNY 200 upon check-in for incidental charges.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Breakfast is available for an extra charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.1
Based on 759 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 9.09
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 9.5
A
ALBERTO • solo_traveller • es
10
Pros:

Rachel and Lemon were really kind and helpful

2026-07-04 • via Nuitee
杰 • family_with_children • no
10
非常好👍 很推荐
Pros:

服务非常好👍 很干净 早餐很丰富 值班HONG 经理认真细致负责

Cons:

再细致一点，没有牙签

2026-07-03 • via Nuitee
T
thilina • family_with_children • nz
8
2026-06-30 • via Nuitee
M
Michael • family_with_children • nz
10
Pros:

Amazing service, especially from front desk and also room service, I was on the 17th floor. Very accommodating to all my needs.

2026-06-29 • via Nuitee
M
Michael • solo_traveller • nz
10
Pros:

Amazing service, especially from front desk and also room service, I was on the 17th floor. Very accommodating to all my needs.

2026-06-29 • via Nuitee
C
Chiu Kwan • solo_traveller • hk
9
Pros:

Good view

2026-06-28 • via Nuitee
N
Nilam Bhalsod • solo_traveller • in
10
Pros:

Very good location. Nice hotel and polite staff.

2026-06-28 • via Nuitee
M
Mohamed • extended_group • eg
10
2026-06-27 • via Nuitee
Y
yuxia • couple • cn
10
温暖，舒适
Pros:

服务贴心周到，环境干净整洁，早餐丰富。F&B 梨.菠萝小姐姐非常耐心热情，让我们留下了美好的住宿体验。

Cons:

暂时没有

2026-06-27 • via Nuitee
T
Tania • family_with_children • id
10
2026-06-26 • via Nuitee
A
Ariundari • extended_group • mn
9
2026-06-25 • via Nuitee
A
Anna • extended_group • pl
10
Pros:

Cudowne bogate sniadania! Panie sprzatajace na medal.

2026-06-25 • via Nuitee
A
Ariundari • extended_group • mn
9
2026-06-25 • via Nuitee
C
Chengxia • solo_traveller • us
10
Pros:

Beck's service is very thoughtful and attentive, helping to arrange a quiet room. The hotel also offers a wide variety of breakfast options. This is something I didn't expect, the restaurant staff are also very enthusiastic!

2026-06-25 • via Nuitee
M
Mussab • family_with_children • sa
10
2026-06-25 • via Nuitee
A
Austin • solo_traveller • gb
10
The hotel is excellent!
Pros:

I got a free room upgrade at check-in and some fresh fruit, which was super nice! I appreciate Beck's assistance in ordering takeout,he was incredibly patient!

2026-06-24 • via Nuitee
S
Sally • couple • au
5
A 5 out of 10 stay in a wonderful suite, though one staff interaction regarding the Do Not Disturb
Pros:

We do enjoy the stay in the suite which is quite spacious.

Cons:

During my stay at the Holiday Inn, I was in significant pain due to a dental issue and had the “Do Not Disturb” red light on for approximately 1–2 days while resting. One night, I requested an additional quilt, and a staff member delivered it to my room. She specifically asked whether I needed housekeeping because the cleaner had not serviced the room that day. I explained that I did not require cleaning as I had a toothache and needed to rest, which is why the red light was on.
The staff member then commented that cleaners “do not earn much if they cannot clean rooms, especially suites,” and advised me not to use the red light because it prevents cleaners from entering. I repeated that I was unwell and needed rest. She responded that it was acceptable for the cleaner to enter just to remove the rubbish and suggested I could simply let them in and clean the rubbish bin to them.
This interaction made me uncomfortable and pressured at a time when I was unwell and simply needed privacy and rest. The Do Not Disturb feature exists to protect guests’ comfort, and it should not be questioned or discouraged by staff. Additionally, comments about staff earnings and implying that guests should feel responsible for cleaners’ income are highly unprofessional and inappropriate.
I am bringing this matter because I believe it reflects a training and service issue that should be addressed to ensure future guests do not experience similar discomfort.

2026-06-24 • via Nuitee
A
Alfred • solo_traveller • sg
9
Pros:

The room cleaning staff at Level 24 was very nice and good.

Cons:

Nil

2026-06-23 • via Nuitee
M
Miller • family_with_children • cn
10
A fantastic stay
Pros:

The hotel staff were all very enthusiastic. Thank you to Beck at the front desk for kindly upgrading the room type and recommending a room with excellent scenery.

Cons:

None

2026-06-23 • via Nuitee
M
Maryam • solo_traveller • za
9
Pros:

The front desk staff/concierge were incredibly sweet and helpful. Everything was taken care of and it felt like home. I was so surprised at the level of hospitality. The cleaning lady on the 16th floor was literally the most thorough I've seen in my life and I've travelled many countries. That lady deserves a promotion or raise!

Cons:

Breakfast was superb except that I'm vegetarian. This is more like constructive criticism but I suggest that the hotel adds a separate vegetarian area to avoid cross contamination.

2026-06-22 • via Nuitee