Holiday Inn Express Jacksonville East by IHG

Hotels
•
Holiday Inn Express
8.3 (1344 reviews)
53 Jefferson Road , Sandalwood , us
+1 904-997-9190

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location and value for money
Cons:
Issues with cleanliness noted
Breakfast options were lacking

Categories

Cleanliness
7.93
Many reviews indicated cleanliness, but some mentioned issues like a dirty pool and hair in the bathroom.
Service
8.9
Reviews highlighted friendly and helpful staff, particularly at check-in.
Location
8.44
Described as great, with easy access to attractions, albeit with some difficulty finding the property.
Room Quality
8.39
Rooms described as clean, comfortable, and of good size.
Amenities
8.42
General positive sentiment for amenities, but some specific disappointments noted.
Value for Money
8.18
Good value considering the location and quality of the hotel.
Food and Beverage
7.93
Breakfast was decent, but some expected more variety, specifically bacon options.
Overall Experience
8.2
Generally positive experiences across most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:28

Property Description

Convenient Location
Located adjacent to Craig Municipal Airport, this Jacksonville hotel offers easy access for travelers.

Modern Amenities
Enjoy a comfortable stay with a seasonal outdoor pool, daily hot breakfast, and free WiFi. Rooms feature a microwave, refrigerator, and flat-screen TV.

On-Site Facilities
Stay productive with a fitness center, business center, and meeting facilities. Whether for work or leisure, Holiday Inn Express Jacksonville East has you covered.

Experience convenience and comfort at Holiday Inn Express Jacksonville East. Book your stay now to enjoy all these fantastic amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.3
Based on 1344 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
R
Regina • solo_traveller • us
10
Pros:

Kind staff, clean rooms, clean pool p

Cons:

Everything was great

2026-08-05 • via Nuitee
R
ric • solo_traveller • us
10
2026-08-04 • via Nuitee
A
Alexander • couple • us
2
Not impressed. Bed was very uncomfortable, it smelled like moisture and mildew. Do not appreciate being rushed out at 12
Pros:

That it was a hotel

Cons:

Incorrect information and was told I could check out slightly later and then rushed out much earlier than the time I was told.

2026-08-03 • via Nuitee
J
John • couple • us
10
2026-08-03 • via Nuitee
J
Jessica • family_with_children • us
10
My stay was really amazing
Pros:

Front desk was friendly and very welcoming. The breakfast was simple and the staff kept it clean.

Cons:

I didn’t like that my room floor had lots of hair. Otherwise it was clean enough.

2026-08-02 • via Nuitee
L
Laura • solo_traveller • us
10
Darren at the front desk upon arrival was wonderful, everything was nice and clean.
Pros:

Kudos to Darren who checked me in. Super nice and informative! He is a keeper! Room was nice and chilled when entering, unlike some hotels who don't have the a/c on when arriving. A very clean hotel property.

Cons:

The taste of the hotel water is awful! You should be ashamed of yourselves for selling bottled water at $3.00 a bottle when you can't drink the tap water!!

2026-07-23 • via Nuitee
J
Justin • family_with_children • us
10
Pros:

Clean, comfortable, great breakfast!

Cons:

Nothing!

2026-07-21 • via Nuitee
J
Jessica • family_with_children • us
9
2026-07-18 • via Nuitee
S
SANTANA • family_with_children • us
7
Everything was good but the men at the deck could have been friendlier
Pros:

The breakfast was great.

Cons:

The staff could have been nicer

2026-07-16 • via Nuitee
A
Angela • family_with_children • us
5
Ok for the price.
Pros:

Front desk staff was very friendly and polite. Decent breakfast. Beds comfortable.

Cons:

Bathroom/shower could be updated. Parking lot needs more lighting at night.
It did take 30 days for my security deposit to get reimbursed.

2026-07-14 • via Nuitee
D
Davis • solo_traveller • us
8
2026-07-11 • via Nuitee
S
Shorter • family_with_children • us
9
2026-07-09 • via Nuitee
P
PAULINE • solo_traveller • us
7
2026-07-09 • via Nuitee
D
Denisse • family_with_children • us
10
Pros:

It's was a very nice place the pool was great and the area was peaceful.

2026-07-08 • via Nuitee
B
Brown • solo_traveller • us
8
Cons:

Our room had a wet moisture throughout the entire room.

2026-07-06 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-06-30 • via Nuitee
H
Henry • couple • us
10
Well always use this hotel when traveling cruising time
Pros:

Breakfast and close to cruise port.

Cons:

Everything was good

2026-06-29 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-06-28 • via Nuitee
K
Kayla • family_with_children • us
10
2026-06-25 • via Nuitee
R
Ridgelady • solo_traveller • us
7
Pros:

Location to where we were visiting w friends

Cons:

Room was damp and had a definite odor. Was an expensive king w sleep sofa. Other couple we were with, next door had fine room.
No gluten free offerings at breakfast or knowledge of what it sas

2026-06-25 • via Nuitee