Holiday Inn Express Jacksonville East by IHG

Hotels
•
Holiday Inn Express
8.3 (1283 reviews)
53 Jefferson Road , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location and value for money
Cons:
Issues with cleanliness noted
Breakfast options were lacking

Categories

Cleanliness
7.93
Many reviews indicated cleanliness, but some mentioned issues like a dirty pool and hair in the bathroom.
Service
8.9
Reviews highlighted friendly and helpful staff, particularly at check-in.
Location
8.44
Described as great, with easy access to attractions, albeit with some difficulty finding the property.
Room Quality
8.39
Rooms described as clean, comfortable, and of good size.
Amenities
8.42
General positive sentiment for amenities, but some specific disappointments noted.
Value for Money
8.18
Good value considering the location and quality of the hotel.
Food and Beverage
7.93
Breakfast was decent, but some expected more variety, specifically bacon options.
Overall Experience
8.2
Generally positive experiences across most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:28

Property Description

Convenient Location
Located adjacent to Craig Municipal Airport, this Jacksonville hotel offers easy access for travelers.

Modern Amenities
Enjoy a comfortable stay with a seasonal outdoor pool, daily hot breakfast, and free WiFi. Rooms feature a microwave, refrigerator, and flat-screen TV.

On-Site Facilities
Stay productive with a fitness center, business center, and meeting facilities. Whether for work or leisure, Holiday Inn Express Jacksonville East has you covered.

Experience convenience and comfort at Holiday Inn Express Jacksonville East. Book your stay now to enjoy all these fantastic amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1283 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
A
Aleksei • solo_traveller • us
8
Pros:

Very decent hotel, breakfast was better than expected.

2026-04-23 • via Nuitee
C
Candice • family_with_children • us
9
Pros:

It was very good

2026-04-22 • via Nuitee
V
Victoria • solo_traveller • us
10
2026-04-16 • via Nuitee
K
Kim • solo_traveller • us
8
2026-04-15 • via Nuitee
C
Cosmin • family_with_children • us
6
2026-04-15 • via Nuitee
Y
Yusleidy • family_with_children • us
10
2026-04-14 • via Nuitee
L
Lawrence • couple • us
9
2026-04-12 • via Nuitee
D
Deboeah • extended_group • us
10
2026-04-11 • via Nuitee
A
Angela • couple • us
10
2026-04-11 • via Nuitee
P
PINAR • family_with_children • tr
10
I recommend it
Pros:

Good price, fair breakfast, good staff

2026-04-10 • via Nuitee
U
Ulanda • family_with_children • us
10
Loved it x10
Pros:

We loved the pool the wifi the staff were nice the breakfast also was great the gym was nice everything was great we loved it

Cons:

We loved everything about our stay other than the rd to get to there when its traffic hours hard to trun in our out on to the main rd was all

2026-04-07 • via Nuitee
B
Brahim • family_with_children • us
10
Pros:

stuff very friendly, room and beds very clean and the swimming pool was open

2026-04-06 • via Nuitee
R
Ronald • solo_traveller • us
10
2026-04-06 • via Nuitee
E
Edit • family_with_children • us
3
Pros:

It was pretty clean and updated.

Cons:

Our rest was interrupted by a 1 a.m. call from front desk asking us to lower the noise level. We were all asleep, TV off, no other devices making any sort of sounds were on in our room. They should have investigated the noise disturbance complaint from another guest by actually walking to the respective room/s, not by assuming the other guest was correct in their approximation of where the noise was coming from and gratuitously disturb 2 adults and 1 child who drove 700 miles that day and were sound asleep in our room. Not professional, not showing much care for the comfort of the guests.

2026-04-05 • via Nuitee
R
Roberta • family_with_children • us
10
Pros:

Friendly staff, clean rooms and very comfortable beds.

Cons:

Happy with everything

2026-04-04 • via Nuitee
L
Luis Posse • family_with_children • co
10
Excelente estadía en Jacksonville
Pros:

La ubicación y el servicio al cliente, el desayuno es excepcional.

2026-04-01 • via Nuitee
G
Greathouse • family_with_children • us
8
Thumbs up
Pros:

Very pleased

Cons:

Liked property

2026-03-31 • via Nuitee
L
Lanohan-Miles • extended_group • us
9
Nice!
Pros:

It’s nice and quite

Cons:

The breakfast could it be better

2026-03-30 • via Nuitee
E
Elmer • family_with_children • us
10
2026-03-29 • via Nuitee
A
Anthony • family_with_children • us
10
2026-03-26 • via Nuitee