Holiday Inn Express Jacksonville East by IHG

Hotels
•
Holiday Inn Express
8.3 (1240 reviews)
53 Jefferson Road , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location and value for money
Cons:
Issues with cleanliness noted
Breakfast options were lacking

Categories

Cleanliness
7.93
Many reviews indicated cleanliness, but some mentioned issues like a dirty pool and hair in the bathroom.
Service
8.9
Reviews highlighted friendly and helpful staff, particularly at check-in.
Location
8.44
Described as great, with easy access to attractions, albeit with some difficulty finding the property.
Room Quality
8.39
Rooms described as clean, comfortable, and of good size.
Amenities
8.42
General positive sentiment for amenities, but some specific disappointments noted.
Value for Money
8.18
Good value considering the location and quality of the hotel.
Food and Beverage
7.93
Breakfast was decent, but some expected more variety, specifically bacon options.
Overall Experience
8.2
Generally positive experiences across most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:28

Property Description

Convenient Location
Located adjacent to Craig Municipal Airport, this Jacksonville hotel offers easy access for travelers.

Modern Amenities
Enjoy a comfortable stay with a seasonal outdoor pool, daily hot breakfast, and free WiFi. Rooms feature a microwave, refrigerator, and flat-screen TV.

On-Site Facilities
Stay productive with a fitness center, business center, and meeting facilities. Whether for work or leisure, Holiday Inn Express Jacksonville East has you covered.

Experience convenience and comfort at Holiday Inn Express Jacksonville East. Book your stay now to enjoy all these fantastic amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1240 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
R
Robert • family_with_children • us
10
2026-02-14 • via Nuitee
A
Amin • family_with_children • us
10
CLEAN WITH AWESOME BREAKFAST, GREAT PRICE.
Pros:

I like everything. It's awesomely clean, awesome breakfast. Will be back here soon. 10/10

Cons:

Nothing

2026-02-11 • via Nuitee
K
Kenneth • extended_group • us
10
Pros:

Breakfast was great. Room was very comfortable.

Cons:

Nothing negative to say.

2026-02-08 • via Nuitee
D
Dwight • family_with_children • us
9
Pros:

Location to my event

2026-01-26 • via Nuitee
E
Erdogan • solo_traveller • tr
10
2026-01-24 • via Nuitee
C
Cooper • couple • us
5
Good for quick stay price wise
Pros:

Location near my event

Cons:

Late night noise idk if someone was having a party or loud music . Pending charge on my card for 60 I was told refundable deposit and it was 50 hopefully it’s returned

2026-01-23 • via Nuitee
R
Rony Simeon • family_with_children • us
8
2026-01-22 • via Nuitee
E
Erika • couple • us
10
Relaxing stay with great breakfast
Pros:

It was very clean and the breakfast was great! The staff were excellent. Mario was very helpful at check-in.

Cons:

I liked everything.

2026-01-22 • via Nuitee
R
Ronald • couple • us
10
2026-01-20 • via Nuitee
Q
Quentin • family_with_children • us
9
good stay
Pros:

everything

Cons:

na

2026-01-20 • via Nuitee
K
Kelly • couple • us
9
This is a great property for the price and location.
Pros:

The staff was extremely helpful and kind. The room was clean and of a good size.

Cons:

Nothing really. If I had to say one thing, it would be that when they cleaned the room, they only gave us one washcloth and not two. Not a big deal, and nothing to really rate the property poorly for.

2026-01-20 • via Nuitee
R
RAYMOND • couple • us
9
2026-01-20 • via Nuitee
B
Brittany • couple • us
10
2026-01-19 • via Nuitee
V
Vandrea • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Madison • couple • us
8
Pros:

There was many options for breakfast. Also, Derron was exceptional with checking us in and making sure we had what we needed!

Cons:

There was some hair in our bathroom

2026-01-19 • via Nuitee
M
Morris • couple • us
9
We enjoyed the time with family and relaxing sitting outside in the shade.
Pros:

It was quite and relaxing

Cons:

Access to and from the express way needs a traffic light and a sign to let travelers know the location also needs more lighting on the front

2026-01-19 • via Nuitee
P
Patrick • couple • us
10
2026-01-19 • via Nuitee
E
Erwin • couple • us
8
2026-01-19 • via Nuitee
Z
Zwon • extended_group • us
7
2026-01-19 • via Nuitee
C
Catronda • family_with_children • us
10
2026-01-19 • via Nuitee