Holiday Inn Express Jacksonville East by IHG

Hotels
•
Holiday Inn Express
8.3 (1310 reviews)
53 Jefferson Road , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location and value for money
Cons:
Issues with cleanliness noted
Breakfast options were lacking

Categories

Cleanliness
7.93
Many reviews indicated cleanliness, but some mentioned issues like a dirty pool and hair in the bathroom.
Service
8.9
Reviews highlighted friendly and helpful staff, particularly at check-in.
Location
8.44
Described as great, with easy access to attractions, albeit with some difficulty finding the property.
Room Quality
8.39
Rooms described as clean, comfortable, and of good size.
Amenities
8.42
General positive sentiment for amenities, but some specific disappointments noted.
Value for Money
8.18
Good value considering the location and quality of the hotel.
Food and Beverage
7.93
Breakfast was decent, but some expected more variety, specifically bacon options.
Overall Experience
8.2
Generally positive experiences across most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:28

Property Description

Convenient Location
Located adjacent to Craig Municipal Airport, this Jacksonville hotel offers easy access for travelers.

Modern Amenities
Enjoy a comfortable stay with a seasonal outdoor pool, daily hot breakfast, and free WiFi. Rooms feature a microwave, refrigerator, and flat-screen TV.

On-Site Facilities
Stay productive with a fitness center, business center, and meeting facilities. Whether for work or leisure, Holiday Inn Express Jacksonville East has you covered.

Experience convenience and comfort at Holiday Inn Express Jacksonville East. Book your stay now to enjoy all these fantastic amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1310 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
M
Missy • solo_traveller • us
4
Cons:

NO hot water - not even warm!
Was told $50 extra charge was just a hold in case we got snacks - my credit card was charged; called multiple multiple times and never was able to get through….

2026-05-29 • via Nuitee
E
Evelyn • family_with_children • us
5
Cons:

Olía mucho a humedad. Y se escuchaban todos los ruidos de afuera en la habitación. Personas hablando otros roncando etc. Las frutas del desayuno no se veían frescas.

2026-05-27 • via Nuitee
R
Ralph • family_with_children • us
8
Most everything was good in need of cosmetic touch up
Pros:

Good breakfast, and staff

Cons:

Updated rooms

2026-05-26 • via Nuitee
C
Cynthia • couple • us
10
2026-05-25 • via Nuitee
J
James • couple • us
10
2026-05-25 • via Nuitee
D
Danny • solo_traveller • us
10
Will stay again! Very professional staff and very good rooms!
Pros:

Spacious rooms, and staff

Cons:

Breakfast was okay.

2026-05-19 • via Nuitee
M
Marcos • family_with_children • us
10
Excelente
Pros:

Todo estaba bien en el alojamiento

2026-05-19 • via Nuitee
J
Jürgen • extended_group • de
10
2026-05-19 • via Nuitee
C
courtney • solo_traveller • us
7
Pros:

Beds we very comfortable, and we were very pleased with the breakfast available.

Cons:

I didnt like how the room smelt like mold, and had so much moisture in the room, it made it uncomfortable, I complained about it, but was told that all rooms were like that and that they are trying to get the new owner to fix the issue.

2026-05-18 • via Nuitee
H
Hailey • family_with_children • us
6
2026-05-18 • via Nuitee
M
Meyer • solo_traveller • us
8
Would definitely stay again
Pros:

Beds were comfortable. Quite and very clean. The staff was great.

Cons:

Nothing

2026-05-17 • via Nuitee
A
Adonis • couple • us
10
2026-05-17 • via Nuitee
T
Thomas • family_with_children • us
10
Terrific.
Pros:

Great staff, very accommodating.

For a 10 year old unit , your maintenance and upkeep is terrific!

I have business traveled for years and this site is one of the best!

We will be staying again!

2026-05-15 • via Nuitee
Y
Yahaira • solo_traveller • us
8
2026-05-14 • via Nuitee
T
Torres • couple • us
8
Nice clean place if you’re looking just to get in and get out of the area it’s a perfect place close to that airport. Ea
Pros:

The property was clean in the inside outside very well cap. The breakfast was good, but the biggest acid in this property is the people that run the front desk the gentleman in the evening very nice very casual and very attentive. That’s the kind of stuff that Old people look for.

Cons:

It wasn’t really much to dislike if I would add something I believe their workout facility. The gym needs a little upgrade. The TV ain’t working on those treadmills. You might wanna look at that other than that it’s pretty good.

2026-05-13 • via Nuitee
F
Farias • extended_group • us
10
2026-05-11 • via Nuitee
B
Bobby • extended_group • us
10
2026-05-07 • via Nuitee
V
VanDenzen • family_with_children • us
8
2026-05-07 • via Nuitee
K
Kyle • solo_traveller • us
9
2026-05-04 • via Nuitee
J
josiane berny • couple • cm
8
2026-05-04 • via Nuitee