Holiday Inn Express Jacksonville East by IHG

Hotels
•
Holiday Inn Express
8.3 (1324 reviews)
53 Jefferson Road , Jacksonville , us
+19049979190

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location and value for money
Cons:
Issues with cleanliness noted
Breakfast options were lacking

Categories

Cleanliness
7.93
Many reviews indicated cleanliness, but some mentioned issues like a dirty pool and hair in the bathroom.
Service
8.9
Reviews highlighted friendly and helpful staff, particularly at check-in.
Location
8.44
Described as great, with easy access to attractions, albeit with some difficulty finding the property.
Room Quality
8.39
Rooms described as clean, comfortable, and of good size.
Amenities
8.42
General positive sentiment for amenities, but some specific disappointments noted.
Value for Money
8.18
Good value considering the location and quality of the hotel.
Food and Beverage
7.93
Breakfast was decent, but some expected more variety, specifically bacon options.
Overall Experience
8.2
Generally positive experiences across most reviews, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:28

Property Description

Convenient Location
Located adjacent to Craig Municipal Airport, this Jacksonville hotel offers easy access for travelers.

Modern Amenities
Enjoy a comfortable stay with a seasonal outdoor pool, daily hot breakfast, and free WiFi. Rooms feature a microwave, refrigerator, and flat-screen TV.

On-Site Facilities
Stay productive with a fitness center, business center, and meeting facilities. Whether for work or leisure, Holiday Inn Express Jacksonville East has you covered.

Experience convenience and comfort at Holiday Inn Express Jacksonville East. Book your stay now to enjoy all these fantastic amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1324 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
L
Laura • solo_traveller • us
10
Darren at the front desk upon arrival was wonderful, everything was nice and clean.
Pros:

Kudos to Darren who checked me in. Super nice and informative! He is a keeper! Room was nice and chilled when entering, unlike some hotels who don't have the a/c on when arriving. A very clean hotel property.

Cons:

The taste of the hotel water is awful! You should be ashamed of yourselves for selling bottled water at $3.00 a bottle when you can't drink the tap water!!

2026-07-23 • via Nuitee
J
Justin • family_with_children • us
10
Pros:

Clean, comfortable, great breakfast!

Cons:

Nothing!

2026-07-21 • via Nuitee
J
Jessica • family_with_children • us
9
2026-07-18 • via Nuitee
S
SANTANA • family_with_children • us
7
Everything was good but the men at the deck could have been friendlier
Pros:

The breakfast was great.

Cons:

The staff could have been nicer

2026-07-16 • via Nuitee
A
Angela • family_with_children • us
5
Ok for the price.
Pros:

Front desk staff was very friendly and polite. Decent breakfast. Beds comfortable.

Cons:

Bathroom/shower could be updated. Parking lot needs more lighting at night.
It did take 30 days for my security deposit to get reimbursed.

2026-07-14 • via Nuitee
D
Davis • solo_traveller • us
8
2026-07-11 • via Nuitee
S
Shorter • family_with_children • us
9
2026-07-09 • via Nuitee
P
PAULINE • solo_traveller • us
7
2026-07-09 • via Nuitee
D
Denisse • family_with_children • us
10
Pros:

It's was a very nice place the pool was great and the area was peaceful.

2026-07-08 • via Nuitee
B
Brown • solo_traveller • us
8
Cons:

Our room had a wet moisture throughout the entire room.

2026-07-06 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-06-30 • via Nuitee
H
Henry • couple • us
10
Well always use this hotel when traveling cruising time
Pros:

Breakfast and close to cruise port.

Cons:

Everything was good

2026-06-29 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-06-28 • via Nuitee
K
Kayla • family_with_children • us
10
2026-06-25 • via Nuitee
R
Ridgelady • solo_traveller • us
7
Pros:

Location to where we were visiting w friends

Cons:

Room was damp and had a definite odor. Was an expensive king w sleep sofa. Other couple we were with, next door had fine room.
No gluten free offerings at breakfast or knowledge of what it sas

2026-06-25 • via Nuitee
A
Anna • couple • us
10
2026-06-22 • via Nuitee
A
Anas • solo_traveller • us
6
2026-06-21 • via Nuitee
L
Lisa • family_with_children • us
10
Rate it 1000/10 I would recommend this hotel to everyone and I would definitely stay there again
Pros:

Everything spacious comfortable great food very nice hotel friendly quite

Cons:

I liked everything nothing to complain about

2026-06-16 • via Nuitee
F
Fyke • family_with_children • us
5
2026-06-15 • via Nuitee
M
Marcus • solo_traveller • us
2
2026-06-15 • via Nuitee