Springhill Suites by Marriott Richmond Northwest

Hotels
SpringHill Suites
8.6 (251 reviews)
9960 Independence Park Drive, Richmond, Virginia, 23233 , Richmond , US

Facilities

Free breakfast
Fitness facilities
Express check-out
Firepit
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Spacious rooms
Nice breakfast options
Cons:
Cleanliness issues
Breakfast service complaints
Check-in delays

Categories

Cleanliness
7.79
Some reviews mentioned cleanliness issues, such as stains on the carpet, which impacted the score.
Service
9.26
Numerous comments highlighted the staff as friendly, attentive, and helpful.
Location
9.3
Guests appreciated the good location easy to access and close to amenities.
Room Quality
8.75
Most feedback was positive mentioning spacious and beautiful rooms.
Amenities
8.28
The amenities were generally satisfactory, but some guests experienced issues with the breakfast service.
Value for Money
8.74
Overall, the pricing seemed reasonable given the service and comfort provided.
Food and Beverage
7.79
Mixed feedback on food quality, particularly about breakfast options which had some complaints.
Overall Experience
8.86
The majority of guests reported a pleasant and satisfactory stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:19

Property Description

Amenities and Features
Experience a range of offerings such as a fitness center, complimentary wireless and wired internet access, and a daily buffet breakfast at Springhill Suites by Marriott Richmond Northwest. Take advantage of perks like a business center, express check-out, and free self-parking during your stay.

Recreational Opportunities
Unwind at the picnic area or explore the area with the tour/ticket assistance available at the hotel. You can also head to the grocery/convenience store for a quick snack to keep you fueled throughout the day.

Event Space and Accommodations
Plan your next event in the hotel's conference space or meeting room, ideal for various gatherings. Rest comfortably in one of the 103 guestrooms equipped with modern amenities like microwaves, LCD televisions, and iPod docking stations.

Ready to elevate your stay in Richmond? Book now at Springhill Suites by Marriott Richmond Northwest.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.6
Based on 251 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.86
A
Anthony family
2
Pros:

This hotel is very dated. Not particularly clean. One of the towels was stained. Would not return.

2025-10-04 via Nuitee
A
Amber family
10
Pros:

We really enjoyed our stay here! It is a convenient location to reach downtown and the surrounding areas conveniently - right off the highway. We felt very safe, and the staff were excellent! The bathrooms could use a little updating, but the rooms were clean and comfortable. We would stay here again!

2025-10-04 via Nuitee
P
Punkin partner
8
Pros:

Rooms spacious, bed comfortable, plenty of lighting in room good amount of charging ports.

2025-10-03 via Nuitee
D
Danielle
10
Pros:

Staff was wonderful. The hotel itself is older and somewhat loud, but ear plugs fixed that at night time.

2025-10-01 via Nuitee
M
Marilee family
10
Pros:

We had a great couple of nights !

2025-09-30 via Nuitee
R
RITA partner
10
Pros:

Kim was excellent 👏

2025-09-29 via Nuitee
N
Nolan partner
10
Pros:

Very nice room, good location and easy to get to. Good breakfast.
There were a couple of incidents that were no fault of the staff or hotel, but the staff handled them in an exemplary manner.
The staff were all very nice, friendly, and helpful.

2025-09-28 via Nuitee
H
Holly partner
10
Pros:

Excellent room-great customer service. Only problem was the outside entry closest to our room had a broken keycard entry system

2025-09-27 via Nuitee
N
Nishad
10
Pros:

Great experience ans staynover there. The staff were nice and the room was great.

2025-09-26 via Nuitee
E
Elizabeth
10
Pros:

Friendly staff and clean room

2025-09-22 via Nuitee
W
wende t
8
Pros:

Staff was very friendly and attentive

2025-09-22 via Nuitee
J
Jenny family
10
Pros:

I was very surprised how spacious and beautiful the room was. It was first class.

2025-09-20 via Nuitee
R
Reshea
8
Pros:

Beautiful lobby, hallways. Bathrooms need upgrades, dirty caulking, cracked tiles and worn fixtures.

2025-09-19 via Nuitee
T
Tammie
10
Pros:

Friendly front desk staff

2025-09-16 via Nuitee
N
Nicolette family_with_children
6
Pros:

My reservation was messed up i got a single bed when I requested a double. The pool area was cold they had the AC turned on. I didn’t mind the free breakfast. The staff were extremely friendly and helpful. The housekeepers were also helpful. The only issue was the one over night clerk who didn’t know what she was doing and didn’t ask for help and refused to use my reservation conversation number that was my biggest issue with staff.

2025-09-16 via Nuitee
M
Muhammad Sami
10
Pros:

Friendly staff

2025-09-14 via Nuitee
A
Annie partner
10
Pros:

Very nice and clean hotel. They have good breakfast options. I enjoyed my stay here.

2025-09-14 via Nuitee
T
Tonya
10
Pros:

It was nice

2025-09-10 via Nuitee
A
Amer family
10
Pros:

Great hotel, in a nice area. The room was very spacious. Definitely would come back.

2025-09-09 via Nuitee
C
Catherine
10
Pros:

friendly staff, good breakfast options, close to shopping and restaurants.

2025-09-08 via Nuitee