Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Noisy at night
Inconsistent service
Dated bathrooms

Categories

Cleanliness
7.03
Some reviews mentioned issues with cleanliness in bathrooms and room maintenance.
Service
8
Most reviews indicated that the staff were friendly and helpful, but there were some complaints about service inconsistencies.
Location
8.54
Several reviews praised the hotel's convenient location near attractions and transport.
Room Quality
7.49
Reviews noted that while rooms were spacious and comfortable, some were dated and had issues like a problem with the bed.
Amenities
7.02
Facilities such as the gym and breakfast were appreciated, but some reports of maintenance issues affected perception.
Value for Money
7.48
Some guests felt the pricing was appropriate given the location and amenities, though there were mentions of high prices for certain services.
Food and Beverage
8.03
Positive mentions about breakfast variety, although some noted room for improvement.
Overall Experience
8
Overall, guests expressed satisfaction with their stay despite minor complications.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:34

Property Description

Central Location and Convenient Access

The Hôtel Diwan Casablanca is ideally situated in the heart of the city, a short stroll from Casa Port Train Station and the iconic Hassan II Mosque.

Luxurious Spa and Fitness Facilities

Indulge in relaxation at the hotel's spa with invigorating massages and rejuvenate at the fitness area for a well-rounded wellness experience.

Culinary Delights and Nearby Attractions

Savor a delightful buffet breakfast and international dishes at Emeraude Restaurant. Explore the vibrant Bab Marrakech souks and historic Old Medina just a stone's throw away.

Experience comfort, convenience, and luxury at Hôtel Diwan Casablanca. Book now for an unforgettable stay!

Important information:

As per local law, all Moroccan couples are required to present a marriage certificate upon check in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for € 10 per person per night when using an available extra bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 480 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 7.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
K
Killian • solo_traveller • fr
8
Pros:

Bel hôtel avec un bon rapport qualité / prix. Le petit-déjeuner est très bien. Situé dans un bon quartier à environ 10 minutes à pied du centre-ville. La salle de sport est assez complète !

Cons:

Deux petits points "négatifs" :
- le prix des soins proposés est assez élevé
- le mobilier et les installations mériteraient une petite rénovation (la douche, l'ascenseur...)

2026-06-06 • via Nuitee
N
Nadja • extended_group • ch
10
Gutes Hotel für einen kurzen Aufenthalt.
Pros:

Ein schönes modernes Hotel mit sehr freundlichem Personal. Für eine Nacht war es gut. Riesige Zimmer.

Cons:

Es ist eher alt.

2026-05-18 • via Nuitee
W
William • solo_traveller • ca
9
2026-05-16 • via Nuitee
P
Pareesha • couple • ca
8
2026-05-14 • via Nuitee
C
Corinne • solo_traveller • fr
10
Très bien
Pros:

Très bon rapport qualité prix

2026-05-14 • via Nuitee
H
hanane • couple • ma
9
Pros:

the personnel were very helpful and nice .I was able to do the check-in before time. the breakfast was good also.

2026-05-13 • via Nuitee
F
foudil • solo_traveller • ma
5
2026-05-11 • via Nuitee
M
Marie christa • extended_group • fr
7
2026-05-11 • via Nuitee
E
ERIC • family_with_children • fr
10
2026-05-11 • via Nuitee
H
Has • solo_traveller • nl
1
Pros:

De service was onverschillig en onprofessioneel, waarbij het personeel weinig interesse toonde om gasten te helpen of zelfs basisnormen te handhaven.
Bespaar uzelf de spijt, er zijn genoeg andere hotels in Casablanca die hun gasten respecteren en de juiste hygiëne handhaven. Diwan Casablanca hoort daar niet bij.

2026-05-09 • via Nuitee
H
Has • solo_traveller • nl
1
Pros:

Locatie

Cons:

De service was onverschillig en onprofessioneel, waarbij het personeel weinig interesse toonde om gasten te helpen of zelfs basisnormen te handhaven.
Bespaar uzelf de spijt, Er zijn genoeg andere hotels in Casablanca die hun gasten respecteren en de juiste hygiëne handhaven. Diwan Casablanca hoort daar niet bij.

2026-05-09 • via Nuitee
H
Houssaini • solo_traveller • ma
9
Pros:

Accueil professionnel

Cons:

Rien

2026-05-04 • via Nuitee
M
murat • couple • tr
9
Everything was good
Pros:

I liked

2026-05-03 • via Nuitee
S
soledad • family_with_children • es
8
Buenas experiencia
Pros:

Personal amable y amplitud de la habitación ,cama excepcional

Cons:

Que se desactivaba la llave muy a menudo y había que ir a recepción

2026-05-03 • via Nuitee
A
Attaea • solo_traveller • nl
2
2026-04-29 • via Nuitee
H
Hamza • family_with_children • ma
10
2026-04-28 • via Nuitee
9
951mariechristineg • Family • Ottawa, Ontario
8
Don’t believe the negative reviews, this is actually a very pleasant hotel!
Pros:

I was a bit worried when I heard that my our had booked this hotel because of the negative review. But this proved to be unfounded.

What we liked:

*From the moment we arrived, the staff was kind, welcoming, and attentive. Shoutout to Melika from housekeeping who went above and beyond to make sure we had what we needed.
*Our room was quite large, comfortable, and spotlessly clean. We really like the banquette by the window and the nice view. There was also a nice array of complementary toiletries and big bath towels in the bathroom. If you are plus size, towels that completely wrap around your body are a wonderful thing.
*We had the buffet at the hotel’s restaurant as we were meeting our tour group and it was delicious with something for pretty much every taste.
*We also had the buffet breakfast and the food was
abundant, varied, and tasty. We especially appreciated the made to order omelettes, the msemmen, and the hot milk for our coffee.
*The hotel is conveniently located and there is a small Carrefour supermarket up the street for snacks and other items. The hotel is also very close to the Central Market and restaurants.

What could be improved:
*The pillows were a bit hard for our taste, but that’s pretty subjective.

2026-04-27 • via Tripadvisor
J
Joris • couple • ch
8
Cons:

Pas d’accès au spa

2026-04-25 • via Nuitee
S
Stere • extended_group • ro
8
Un hotel ok
Pros:

Hotel Diwan este amplasat in centru. Raportul pret/calitate este excelent. Cina a fost ok, dar fiind Ramadan a fost putina lume. Micul dejun cam saracacios. Camerele mari si foarte mari, curate cu tot ce la trebuie. A fost bine. Multumesc!

2026-04-24 • via Nuitee
A
Alvaro alexandre cadete oliveira • family_with_children • pt
6
Aceitável
Pros:

Localização

Cons:

Jantares

2026-04-22 • via Nuitee