Palms Place Hotel and Spa

Hotels
7.9 (1297 reviews)
4381 West Flamingo Road , Las Vegas , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location / free valet
Nice views and private balconies (when accessible)
Rooms: sleek, spacious, kitchenette/refrigerator/microwave
Pool and hot tub
Helpful/friendly staff in some cases
Amenities: casino, nightclub, movie theater, gym
Decor and comfortable stay
Late checkout availability noted
Cons:
Balcony access / locked slider / paid balcony not available (multiple reports)
Dirty issues: washcloth in tub, stained fitted sheet, unclean restrooms/bathtub
Pool problems: dirty, limited hours, closures due to wind, rude lifeguards
Rude or unhelpful front desk staff (several strong complaints)
Bait-and-switch / room downgrade after booking
Resort fee and perceived poor value for money
Room maintenance issues: nonworking lamps/lights, plugged outlets

Categories

Cleanliness
5.5
Multiple reviews mention dirty washcloth in tub, stained fitted sheet, unclean restrooms and bathtub areas, guests cleaning themselves — overall clearly below average cleanliness.
Service
8.1
Mixed but overall decent: several mentions of helpful and friendly staff and valet service, but multiple strong complaints about rude front-desk agents and poor handling of balcony/booking issues.
Location
9.7
Consistently praised: convenient location, easy access, free valet and good views; proximity to the strip noted as a positive.
Room Quality
8.6
Many guests loved sleek, spacious rooms with kitchenettes and good views; however repeated issues with balconies being inaccessible and at least one downgrade reduce the score slightly.
Amenities
8.3
Wide range of amenities (pool, hot tub, gym, nightclub, casino, movie theater) appreciated, though frequent complaints about pool hours, closures, cleanliness and lifeguards lower the rating.
Value for Money
6.3
Perceived as weak due to multiple reports of bait-and-switch (paid for balcony access or specific room type but not provided) and room downgrades — guests felt they did not get what they paid for.
Food and Beverage
8.6
Generally positive mentions of food; while not extensively discussed, the single explicit positive and no major complaints justify a slightly above-target score.
Overall Experience
8.1
Mixed overall: several guests report great stays and amenities, but a notable subset experienced major service failures (balcony access, rude staff), leading to an overall slightly-above-target score when balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:41

Property Description

Luxurious Guest Rooms

The modern guest rooms at the Las Vegas Palms Place Hotel and Spa offer a luxurious retreat with floor-to-ceiling windows, a kitchenette, and an all-marble bathroom. Guests can enjoy entertainment on a 42-inch plasma flat-screen TV and stay connected with Wi-Fi access.

Relaxing Spa Facilities

Once our spa reopens, guests can indulge in ultimate relaxation at the co-ed hammam or the Turkish bath. Pamper yourself with rejuvenating treatments and unwind in a serene atmosphere.

Stunning Pool Area

Located on the 6th floor, our seasonal 50,000-square-foot pool is a beautiful oasis featuring waterfalls and stone gardens. Whether you want to swim, sunbathe, or simply unwind, our pool area offers a perfect escape.

Experience luxury and relaxation at Palms Place Hotel and Spa. Book your stay now for an unforgettable Las Vegas getaway.

Important information:

Any and all deposit required will be charged at the time of booking.

Guests under the age of 21 can only check in with a parent or official guardian.

Please note: Guest ID must match name of guest checking into room on the reservation.

Please note: For multi-room reservations please include the name of each guest for each room.

Incidental deposits may be required based on your length of stay. Please contact the property for details.

The daily resort fee is subject to tax, not included in the quoted rate, and collected directly by Palms Place Hotel and Spa. This fee covers:

Two complimentary bottles of water per day

Complimentary in-room coffee

Internet access

Access to the cardio center

Unlimited local and toll-free calls within the United States

Boarding pass printing, copies, and faxes

For reservations of 10 or more rooms, different policies apply. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAS

Location

Guest Reviews

7.9
Based on 1297 reviews
Cleanliness: 5.5
Service: 8.1
Location: 9.7
Room Quality: 8.6
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 8.6
Overall Experience: 8.1
C
Coleman-Derby • couple • us
2
Disappointed 🙁 hotel Palms suggest I book directly with them because 3rd parties false advertise.
Pros:

Location was great easy to access free valet nice staff wonderful

Cons:

This is the second time I've booked with booking.com and it stated in the discrimination that the room had a balcony which is what I've wanted both times. The desk lamp did not work and it was a dirty wash cloth ij the tub. I cleaned the tub with my own bleach because if it had been cleaned properly that wouldn't had been left.

2026-07-25 • via Nuitee
A
Anthony • solo_traveller • us
10
Cons:

The fact that my room was downgraded so I couldn't get what I originally planned and paid for

2026-07-25 • via Nuitee
T
Twan • couple • us
10
Worth the price
Pros:

Decor

2026-07-25 • via Nuitee
M
Miguel • couple • us
10
2026-07-19 • via Nuitee
M
Melissa • family_with_children • us
2
Not worth spending your money there to dirty
Pros:

The pool

Cons:

It was very dirty and balcony does not open

2026-07-13 • via Nuitee
J
Johnathan • couple • us
10
2026-07-13 • via Nuitee
P
Pedro • couple • us
7
Pros:

Food

2026-07-10 • via Nuitee
K
KristyLynn • couple • us
6
Pros:

Restroom are what not clean nor bathtub area pugs on wall not working lights wouldn’t work even with them being pug up

2026-07-09 • via Nuitee
N
Nicolas • solo_traveller • us
10
2026-07-08 • via Nuitee
P
Phipps • couple • us
10
2026-07-08 • via Nuitee
T
Terrance • couple • us
10
Pros:

Nice comfortable stay, and beautiful view outside of the room

2026-07-07 • via Nuitee
L
LAURA • couple • us
10
EVERYTHING WAS GREAT THE ONLY THING I DIDNT LIKE WAS THAT THE POOL CLOSED AT 6 AND WE HAD TO CHECK IN AT 4 THAT WAS THE
Pros:

Hot tub and view

Cons:

That the pool closes at 6

2026-07-07 • via Nuitee
P
Priscilla • solo_traveller • us
8
2026-07-06 • via Nuitee
C
Charlotte • extended_group • us
10
2026-07-06 • via Nuitee
C
Candice jack • solo_traveller • us
2
Hours suck
Pros:

I had to pay a resort fee. I booked the room for the balcony and the pool. Check-in is at 4 PM to pull closes at 6 PM.The next day, the pull opens at 10 AM and check out his 11am.

Cons:

The pool hours and rude life guards

2026-07-06 • via Nuitee
T
Tyler • couple • us
1
STAY FAR AWAY FROM THIS PLACE!!!!!
Pros:

Nothing, from the front desk being beyond rude to the bait and switch from the Plams Place itself stay far AWAY from this hole!

Cons:

We had planned my birthday, our weeding day on the 3rd of July and Americas 250 on the 4th for this trip. I booked a room with balcony access and when we arrived and went to the room the balcony slider was locked. So I proceed down stairs to ask the front desk why. The extremely RUDE FRONT DESK LADY informed me that my room wasn't selected for balcony access yet that was why I booked the room. I asked her about the 4th of July not having balcony access she informed me that I could walk down and enjoy it from the strip. Yea the problem is I'm a 100% Combat disabled veteran which is why I booked a room with the balcony. So needless to say this ruined my birthday, Wedding night, and the 4th of July. I would have booked at another Hotel had I known about this, the sad thing all they had ro do was go up there with a key and unlock the sliding door. SAVE YOUR MONEY AND BOOK SOMEWHERE ELSE!!!!!!!!!!

2026-07-06 • via Nuitee
G
Gregorio • couple • us
1
Pros:

No recomiendo por me cambiaron la acotación no cumplen los que están ofreciendo para mi no está bien

Cons:

Por incumplimiento de lo que ofrecen y te cambia el lugar eso no es y si no viera llegado me ubieras regresado mi dinero eso no veda

2026-07-05 • via Nuitee
L
Leigh • couple • us
8
2026-07-03 • via Nuitee
K
Kalise • couple • us
5
2026-07-02 • via Nuitee
M
Marie • solo_traveller • us
10
Pros:

I loved my room very sleek and spacious. Loved having a kitchenette, refrigerator, and microwave. Hotel was very accommodating. Had everything you need pool, nightclub, casino, and a movie theater which we found out upon leaving.

Cons:

I didn't like that we had and paid for a balcony room and didn't have access to it. That was ridiculous and disappointing.Why have balcony rooms if we can't utilize it.

2026-06-29 • via Nuitee