Palms Place Hotel and Spa

Hotels
7.9 (1306 reviews)
4381 West Flamingo Road , Las Vegas , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location / free valet
Nice views and private balconies (when accessible)
Rooms: sleek, spacious, kitchenette/refrigerator/microwave
Pool and hot tub
Helpful/friendly staff in some cases
Amenities: casino, nightclub, movie theater, gym
Decor and comfortable stay
Late checkout availability noted
Cons:
Balcony access / locked slider / paid balcony not available (multiple reports)
Dirty issues: washcloth in tub, stained fitted sheet, unclean restrooms/bathtub
Pool problems: dirty, limited hours, closures due to wind, rude lifeguards
Rude or unhelpful front desk staff (several strong complaints)
Bait-and-switch / room downgrade after booking
Resort fee and perceived poor value for money
Room maintenance issues: nonworking lamps/lights, plugged outlets

Categories

Cleanliness
5.5
Multiple reviews mention dirty washcloth in tub, stained fitted sheet, unclean restrooms and bathtub areas, guests cleaning themselves — overall clearly below average cleanliness.
Service
8.1
Mixed but overall decent: several mentions of helpful and friendly staff and valet service, but multiple strong complaints about rude front-desk agents and poor handling of balcony/booking issues.
Location
9.7
Consistently praised: convenient location, easy access, free valet and good views; proximity to the strip noted as a positive.
Room Quality
8.6
Many guests loved sleek, spacious rooms with kitchenettes and good views; however repeated issues with balconies being inaccessible and at least one downgrade reduce the score slightly.
Amenities
8.3
Wide range of amenities (pool, hot tub, gym, nightclub, casino, movie theater) appreciated, though frequent complaints about pool hours, closures, cleanliness and lifeguards lower the rating.
Value for Money
6.3
Perceived as weak due to multiple reports of bait-and-switch (paid for balcony access or specific room type but not provided) and room downgrades — guests felt they did not get what they paid for.
Food and Beverage
8.6
Generally positive mentions of food; while not extensively discussed, the single explicit positive and no major complaints justify a slightly above-target score.
Overall Experience
8.1
Mixed overall: several guests report great stays and amenities, but a notable subset experienced major service failures (balcony access, rude staff), leading to an overall slightly-above-target score when balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:41

Property Description

Luxurious Guest Rooms

The modern guest rooms at the Las Vegas Palms Place Hotel and Spa offer a luxurious retreat with floor-to-ceiling windows, a kitchenette, and an all-marble bathroom. Guests can enjoy entertainment on a 42-inch plasma flat-screen TV and stay connected with Wi-Fi access.

Relaxing Spa Facilities

Once our spa reopens, guests can indulge in ultimate relaxation at the co-ed hammam or the Turkish bath. Pamper yourself with rejuvenating treatments and unwind in a serene atmosphere.

Stunning Pool Area

Located on the 6th floor, our seasonal 50,000-square-foot pool is a beautiful oasis featuring waterfalls and stone gardens. Whether you want to swim, sunbathe, or simply unwind, our pool area offers a perfect escape.

Experience luxury and relaxation at Palms Place Hotel and Spa. Book your stay now for an unforgettable Las Vegas getaway.

Important information:

Any and all deposit required will be charged at the time of booking.

Guests under the age of 21 can only check in with a parent or official guardian.

Please note: Guest ID must match name of guest checking into room on the reservation.

Please note: For multi-room reservations please include the name of each guest for each room.

Incidental deposits may be required based on your length of stay. Please contact the property for details.

The daily resort fee is subject to tax, not included in the quoted rate, and collected directly by Palms Place Hotel and Spa. This fee covers:

Two complimentary bottles of water per day

Complimentary in-room coffee

Internet access

Access to the cardio center

Unlimited local and toll-free calls within the United States

Boarding pass printing, copies, and faxes

For reservations of 10 or more rooms, different policies apply. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAS

Location

Guest Reviews

7.9
Based on 1306 reviews
Cleanliness: 5.5
Service: 8.1
Location: 9.7
Room Quality: 8.6
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 8.6
Overall Experience: 8.1
D
Demi • family_with_children • us
10
2026-10-16 • via Nuitee
D
Demi • family_with_children • us
10
2026-10-16 • via Nuitee
J
Josie • extended_group • au
1
Not worth the money
Pros:

The inside was nice.

Cons:

We weren’t allowed balcony even though we paid more

2026-10-15 • via Nuitee
L
Leticia • family_with_children • us
3
Disappointed
Pros:

The space of the rooms.

Cons:

False advertisement, when I booked it said room service and pool available. When I tried to order room service they told it wasn’t available for the tower I was staying and when I went to the pool is was closed, I called from desk and they told me it was closed for the season when other hotels were open, soo disappointed.

2026-10-15 • via Nuitee
M
Martin • couple • us
9
2026-10-14 • via Nuitee
C
Christopher • couple • us
10
2026-10-12 • via Nuitee
C
Coutts • solo_traveller • us
10
Pros:

Quiet and clean condos. Staff were great.

Cons:

Not a great area. I was a little concerned when we were driving to the Palms. Everything is old and not very nice looking in the area around it. But I was very impressed with how nice the Palms Place is.

2026-10-11 • via Nuitee
S
Stephanie • couple • us
5
Older and confusing parking and where the room was . Far from everything else in the casino
Pros:

It’s just a typical casino. Smells like smoke and chemicals. Room was old and not as good as the pic

Cons:

Sorry not much

2026-10-09 • via Nuitee
Y
Yulius • solo_traveller • us
8
2026-10-09 • via Nuitee
L
Luke • couple • us
10
2026-10-08 • via Nuitee
M
Mafalda84 • solo_traveller • es
10
Cons:

La piscina ya no estaba abierta y eso nos fastidió porque hacía mucho calor y queríamos disfrutar de ella.

2026-10-07 • via Nuitee
H
Hoard • couple • us
10
2026-10-07 • via Nuitee
J
Justine • couple • fr
7
Pros:

Grande chambre très propre
Staff très gentil

Cons:

La piscine fermée alors que celle ci était indiquée ouverte à 15h00 un samedi

2026-10-07 • via Nuitee
M
Marisol • solo_traveller • us
8
Great place and price especially if you are in Vegas not to Gamble.
Pros:

Room was very spacious and had kitchenette. Bed was comfortable. Bathroom was best feature. The jacuzzi tub was big enough for 2 big people and powerful. The shower water pressure was awesome. The rooms are soundproof. Free parking was a plus and secure. The bus stop was right outside hotel to take to the Strip. The staff worked diligently and effectively to overcome challenges.
I like that this resort was not in a casino. Smoke free rooms.

Cons:

I had picked this hotel because Booking.com says its pool is open. That was untrue. No pools are open outside in winter in Vegas.

2026-09-20 • via Nuitee
H
Hector • solo_traveller • us
6
2026-09-17 • via Nuitee
M
Madison • couple • us
6
Pros:

Nice

Cons:

Couldn’t open balcony

2026-09-14 • via Nuitee
J
John • couple • us
10
2026-09-14 • via Nuitee
K
Kira • couple • us
7
2026-09-12 • via Nuitee
T
Troy • solo_traveller • us
10
2026-09-12 • via Nuitee
F
Frank • solo_traveller • us
8
2026-09-11 • via Nuitee