Holiday Inn Manhattan 6th Ave - Chelsea by IHG

היה קצת רעש מהרחוב

La fachada era fea

Needs more ice machines

beds are too small and room is very small, cleaning was not great, when we check the prices online usa prices was same as what we paid with breakfast included but on our room it was extra

Kleine badkamer waardoor de deur niet gemakkelijk dicht kon. Vrij kleine kamer en aan de prijzige kant, maar prima voor NY begrippen.

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Rooms are too small

PAS d EAU CHAUDE PENDANT 5 JOURS MALGRE MES RECLAMATIONS. 1 fois eau tiede pendant 3 minutes le matin à 6h....
j ai rencontré d autres clients qui etaient dans le meme cas.

Ascenseurs super lents et sursollicites. on peut attendre jusqu à 8-10 minutes. les escaliers ne vont pas au rez de chaussé mais au sous sol et ne peuvent donc pas etre utilises.

Chambre tres tres petite

pas de frigidaire. pas de commode pour ranger ses affaires.

tres bruyant pas d isolation avec les parties communes (on entend toutes les portes de ttes les chambres, et les cris ou conversations des autres clients)

Menage fait rapidement et pas dans les coins

pas d option pour que le linge de lit et les serviettes ne soient pas changees. enorme gachis

nothing

We booked the room for 4 to include breakfast but the vouchers were only valid for two people.

I stayed at Holiday Inn Manhattan 6th Avenue with my wife and our two children for six nights. We booked through Booking.com and selected the option that included breakfast.

At check-in, the receptionist informed us that breakfast was included for the adults only and that our children would have to pay separately. This made no sense. On Booking.com, there is no option to choose breakfast for only some of the guests on a booking. You either book breakfast for everyone included in the reservation or for no one at all. Since our reservation was for four guests with breakfast included, we reasonably expected breakfast to be provided for all four of us.

I explained this to the receptionist, but she refused to listen or make any effort to resolve the issue. As a result, we decided not to have breakfast at all. Despite paying for breakfast, we received no refund.

I also contacted Booking.com through their app during our stay. They replied, apologised for the situation, and confirmed that they had contacted the hotel and were waiting for a response. Unfortunately, even now, two days after we checked out, neither Booking.com nor we have received any response from the hotel.

To make matters worse, the toilet in our room was broken from the day we arrived. The flush did not work, and we reported it immediately. Despite several reminders to reception, it took two days before someone came to replace the faulty flush. For the first two days of our holiday, our family had to cope with a toilet that was not functioning properly.

Housekeeping was also below standard. After the room was cleaned, rubbish was left underneath the desk instead of being removed, suggesting a lack of attention to even the most basic cleaning.

Throughout our stay, I contacted reception several times regarding both the broken toilet and the housekeeping issues, but our concerns were largely ignored. There was no sense of urgency, no apology, and no real attempt to make things right.