Hyatt Vacation Club at Wild Oak Ranch

From the very beginning, the check-in experience was confusing and inefficient. Although multiple papers were handed to me, the information provided was not communicated in a clear or practical manner. As a result, I was left without a proper understanding of basic hotel logistics. For example, obtaining pool towels required nearly 30 minutes of walking around the hotel, followed by returning to the lobby, only to be told that the towels were located elsewhere. There was no signage or prior explanation, and this information should have been clearly communicated at check-in.

In addition, restaurant operations were poorly communicated. Restaurants close very early, which was not clearly stated. More importantly, I was explicitly informed that the restaurant would be serving breakfast on the weekend; however, when I arrived at the restaurant the following morning, it was closed. This discrepancy was only discovered after physically going to the restaurant.

Regarding housekeeping, my room was not cleaned on the first day of my stay and was only serviced on the second day, without any prior notice or explanation.

The heated pool was also misleadingly presented. The pool temperature does not adapt adequately to sudden drops in outdoor temperature. When the weather became significantly colder, the pool heating was insufficient, making it uncomfortable to use. Therefore, labeling the pool as “heated” creates an expectation that guests can comfortably swim regardless of weather conditions, which was not the case.

Furthermore, many areas and facilities of the hotel were closed, with the explanation that this was due to the winter season. However, these closures were not disclosed in advance, which is critical information for guests when choosing accommodation. The steam room was open, while the sauna and changing rooms were closed, leaving no appropriate indoor space to change clothes. As a result, we were forced to change outdoors in approximately 24°F (-4°C) weather, wh

Que el agua del rio es fria, y que no tienen. Desayunos disponibles.

Dishonesty at the timeshare ruined anything and everything about the trip.

The rooms don’t have garbage disposal

They had a whole sex party next door till 3 am. Hotel security came then SA PD and they still didn’t stop. I asked to change rooms at least and was denied. And the next day they said it was my fault for using a third party booking.

If they offered airport transportation. Some of the family had to pay for ubers or lyfts. The airport is about 45 minutes away. My only other complaints are the chipped paint on the floor of the outside, the culking in the shower( there was a gap/hole), the lazy river/pool needed cleaning, and JB's eatery should stay open until 9pm on the weekends

Villas front bathroom had no lock on it , made it kind of awkward while in the bathroom, just hoping others in the house would knock before entering.
We were disappointed that we could not have utilize the tables in the pool area ,for our dinner we cooked on the grill. It was a wonderful evening to do that.
We were looking forward to sitting and relaxing while we enjoyed the steaks and watch the kids enjoy the pool .

The shower heads are disappointing. I wish if hotels insisted on water governors they would at least put in removable handheld shower heads so that one can get the water to where the soap is.