Protea Hotel by Marriott Franschhoek

Hotels
•
Protea Hotels by Marriott
8.9 (594 reviews)
33/34 Huguenot Road , Franschhoek , za
+27 21 876 3012

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful and professional staff
Excellent central location near wine tram and town
Very good restaurant; breakfast and dinner frequently praised
Clean, comfortable and spacious rooms with quality linens
Pool, parking and convenient half-board arrangements
Cons:
Occasional cold room-service meals and long wait times
Limited milk alternatives / dietary accommodations at breakfast
Isolated unfriendly behaviour reported from one restaurant staff member
No throw/blanket in some rooms

Categories

Cleanliness
9.2
Multiple reviews note 'clean all around', 'room very clean' and praise good bathrooms and linen quality — cleanliness is consistently positive.
Service
9.4
Staff repeatedly described as friendly, extremely helpful and professional (specific praise for management and individual team members), with several guests planning returns due to service.
Location
9.3
Location repeatedly highlighted as perfect, central, within walking distance to town and the wine tram — a strong positive across reviews.
Room Quality
9
Rooms described as spacious, comfortable with good bathrooms and quality bedding; a generally very positive impression of room standards.
Amenities
8.6
Amenities such as a pool, easy parking, and arrangements for half-board/local restaurant are praised; minor missing items (throw/blanket) noted.
Value for Money
8.9
Not explicitly discussed in many reviews; complimentary items (sparkling wine), included breakfast/half-board and positive dining impressions imply good value.
Food and Beverage
8.5
Restaurant, breakfast and dinner receive strong praise (some called dinner exceptional), but isolated negatives include cold room-service meals, long wait and one unfriendly waiter.
Overall Experience
8.3
Overall sentiment is very positive with many guests saying they'd return and praising stays, though a few service/food incidents slightly tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-23 15:13

Property Description

Luxurious Accommodation with Scenic Views
Experience the beauty of Franschhoek at Protea Hotel by Marriott, where spacious rooms offer stunning views of the mountains and vineyards. Each elegantly decorated room is equipped with modern amenities for your comfort.

Exceptional Service and Local Expertise
Our dedicated staff is here round the clock to ensure your stay is memorable. Let us assist you in planning day trips and provide insider tips to enhance your experience in Franschhoek.

Convenient Location for Exploration
Situated near the town center, our hotel is the perfect starting point to discover the local treasures, from wineries to art galleries. Unwind by the outdoor pool or indulge in a delicious meal at Hussar Grill during your stay.

Book now to indulge in luxury and tranquility at Protea Hotel by Marriott Franschhoek.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Location

Guest Reviews

8.9
Based on 594 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.3
Room Quality: 9
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.5
Overall Experience: 8.3
V
van Niekerk • family_with_children • za
10
I would definitely stay there again!
Pros:

The friendly staff, the view and the included breakfast. Walking distance to nearest pharmacy, food markets, and tourist attractions.

2026-10-16 • via Nuitee
D
DANIEL • couple • za
10
This hotel is the only place we stay in when we visit Franschoek.
2026-09-15 • via Nuitee
R
Rickett • couple • za
9
Very pleasant overnight stop
Pros:

Comfortable big bed. Food at Hussar was great. Breakfast lovely.

Cons:

Nothing

2026-09-04 • via Nuitee
V
van Drimmelen • solo_traveller • au
9
2026-09-03 • via Nuitee
J
Johan • couple • za
10
Fabulous stay
Pros:

Always a great stay. Location etc

Cons:

Nothing

2026-08-07 • via Nuitee
M
Marita • solo_traveller • nz
10
2026-08-03 • via Nuitee
J
Jayme • couple • za
10
Perfection, we’ll definitely be returning
Pros:

What a beautiful hotel. The location is perfect

2026-08-03 • via Nuitee
C
Charmaine • solo_traveller • za
8
Will stay there again.
Pros:

Friendly & efficient staff. Room very clean with all amenities. Thank you for birthday wishes and complimentary sparkling wine!

Cons:

Room service meals were cold & 1.5hrs wait. Throw or blanket would be great addition to room.

2026-07-16 • via Nuitee
W
Wanda • couple • za
9
Great location and friendly staff. Really lovely breakfast.
2026-07-14 • via Nuitee
I
Ilze • solo_traveller • de
10
2026-06-26 • via Nuitee
J
Jorn • solo_traveller • za
10
Normally I avoid staying in Franschoek due to the bad experiences I’ve had with other hotels in Franschhoek, so I was ve
2026-06-17 • via Nuitee
H
Hilton • couple • za
9
2026-06-15 • via Nuitee
F
Fiona • couple • za
8
Loved the fresh interior and very helpful staff
Pros:

Interior, position, staff

Cons:

Nothing

2026-06-13 • via Nuitee
B
Bethina • couple • br
10
Hospedagem incrível!!!
Pros:

Hospedagem incrível!
Quarto espaçoso, chuveiro quentinho!
Próximo ao terminal do wine tram (5 minutos a pé).

Fechamos a hospedagem com meia pensão (incluso jantar). As opções do menu eram excelentes! Comida muito boa!
Funcionários extremamente simpáticos!!!
Adoramos!!!!

Cons:

Nada!

2026-06-04 • via Nuitee
D
Domenico • couple • us
8
We will definitely return!
Pros:

The restaurant was fantastic! Breakfast was very good and dinner was exceptional

2026-05-26 • via Nuitee
R
René Oosterling • couple • nl
8
2026-05-25 • via Nuitee
C
Crelis010 • couple • nl
10
Beste hotel van de hele reis!!!! Kom ZEKER terug!!!!
Pros:

Het hotel is modern, gezellig, heerlijk zwembad met prachtige kamers! Personeel is SUPER!!!!! Eten is prima, bedden supercomfy...
Zeer centrale ligging, kortom: fantastisch!!!!

Cons:

NIETS!!!!!

2026-05-25 • via Nuitee
P
Paulo • family_with_children • br
10
Região da gastronomia e dos vinhos na África do Sul . Maravilhosa estadia
Pros:

Localização perfeita . O staff eh surreal . Impressionante como são gentis e sempre prontos a ajudar . Restaurante anexo eh maravilhoso . Café da manhã bom . Quarto ótimo . Banheiro muito bom. Roupa de cama e toalhas de ótima qualidade

Cons:

Tudo foi a contento

2026-05-23 • via Nuitee
M
MARION • family_with_children • za
10
amazing
Pros:

The most fabulous hotel with wonderful management, they managed through the storm with such strength and professionalism. Made the days before my son's wedding so special. And then there is Lumo, what a beautiful girl, and just shows the hearts of the team. I loved my stay at the Protea Mariott Franschhoek where we booked ten rooms. We will be back
Marion Eltringham

2026-05-19 • via Nuitee
A
Adriane • solo_traveller • br
9
2026-05-18 • via Nuitee