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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Japanese garden
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Covered parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Central Location in Rome
The Best Roma is ideally situated by the historic Porta Maggiore, offering easy access to iconic landmarks like the Colosseum, Roman Forum, and Trevi Fountain. With bus lines and the metro nearby, exploring the city is convenient for guests.
Vibrant Surroundings
Located near bustling dining spots in Via del Pigneto and the lively San Lorenzo neighborhood, guests can immerse themselves in Rome's vibrant nightlife and culinary scene.
Charming Accommodations
Retreat to the hotel's cozy rooms adorned with antique-style décor after a day of sightseeing. Start your mornings with a delightful continental breakfast in the graceful hall or in the comfort of your own room.
Experience the allure of Rome at The Best Roma. Book your stay now!
Cots and cribs are available on request at the time of booking; fees may apply. All special requests are subject to availability upon check-in.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for € 30 per person per night when using an available extra bed.
People 12 years old and over stay for € 40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Bliskość do dworca termini
Prysznic, poziom czystości, słabe śniadania, rozwalona deska w toalecie, słabe telewizory
Qualità colazione
Tout
Les fruits
Do quarto e dos funcionarios da recepção
Falta de estacionamento
Номер оказался очень маленьким, примерно 7 квадратных метров, и даже наличие балкона не спасло ситуацию. На завтрак, не было овощей, а вместо сока подавали прозрачный Юпи. Подушки — это отдельная история: было ощущение, что спишь на деревянной доске.
It was close enough to downtown. Staff was friendly.
I booked a double room and when we got there after a full day of travel, they said they didn't have it until the next day. So, our first night, we shared a bed in a small room. (Family of 4).
On the hotel ad, it says airport shuttle. One of the reasons I went with them. It's not. They call a cab for you. $80 Euro.
I just figured they were lying about it all.
It ran out of hot water many times as well.
Our flight got canceled and they said they had no room left, so we left our bags, did the colosseum and picked them up afterwards which the new clerk said our room was available. Hassle. We already booked a luxury hotel for almost the same price as Best Roma.
New hotel is 10 out of 10 in comparison.
Hotel was clean and breakfast ok.
Very poor customer service on arrival.
Ignored at check in and unwelcoming.
Delay on room being ready.
First impressions count!
Slecht bed in alle 3 de kamers.
Je kan alle buren horen.
Nooit de kamer gekregen die we geboekt hadden.
Ongedierte in de kamer (mieren). (2 van de 3 kamers)
Zwarte schimmel in de badkamer. (3 van 3 kamers)
Onbijt was bijna onbestaand en elke dag dezelfde vieze koffiekoeken, zelfs geen water of brood te krijgen.
Personeel raakt met vuile handen al het eten aan en zet vuile borden/glazen/tassen terug tussen de propere.
Personeel rookt op het terras waar iedereen moet eten (je kan niet binnen eten).
Kapotte airco in 2de kamer werd vervangen door een vuile windblazer. In de 3de kamer mochten we niet aan de airco komen. Dit bleek dan toch een probleem in meerdere kamers te zijn. Als we iets wilden aanpassen, moesten we de balie bellen om dit beneden via het centrale paneel aan te passen.
Onbeleefd personeel.
Zeer ongure buurt.
Lekkende kraan in de badkamer waardoor deze volledig onder water stond. Het personeel lost dit op door de vuilbak hieronder te plaatsen.
Kuisproduct lag opgedroogd onder de bidet.
We werden meerdere keren van kamer gewisseld omdat ze het probleem per kamer niet konden oplossen en kregen op een bepaald moment de boodschap dat we niet mochten uitpakken want dat ze ons de volgende ochtend opnieuw van kamer zouden wisselen.
We moesten van het hotel een mail sturen met al onze klachten om te bekijken wat ze hier aan konden doen. Uiteindelijk werd enkel onze toeristentax betaald en kregen we een mail (volledig in capslock) waarin stond dat ze niets meer konden doen. Deze staat ook bij de foto's. De toeristentax hebben zij enkel betaald toen we zeiden dat wij dit niet gingen doen en eigenlijk een betere compensatie verwachten.
Dit hotel hoort gesloten te worden.
Verwacht ook geen hulp van Booking. Zij gooien enkel de telefoon af als je te veel vragen stelt over wie de klacht nu verder gaat behandelen. Booking zegt alleen "het hotel moet dit behandelen, voor ons is dit afgerond."
The room was clean and the bed comfy, but overall it’s feeling quite tiered.
Unfortunately our room had no hot water and we had to use a different room to shower in, for the first morning. We then had to change room for our second night as still not fixed when we got back. This would have been fine, other than we weren’t informed and had to complain and ask to speak to the manager in order to get it changed.
Location great about a 30min walk to the colosseum and 90min to the Vatican.
In summary, ok for a short break, we were there 2 nights, but wouldn’t liked to have stayed longer.
Stayed for a few days with friends. The hotel is a bit dated but the beds are comfy, the staff are lovely and helpful. The location was good with bars and restaurants in close distance. The only downside I found was the shower in our bathroom. It wasn't the best and the cubicle was small.
I use trip advisor regularly to look at the hotel before I book! But I wasn’t ready for the quality of the room.. damp, cracked walls, dirty areas outside that don’t get cleaned at all in our 4 days, cracked patio window, sink with no plug and only hot water on the bathroom, shower like warm at best after running for over 5 mins and dangerous switch that was broken for the large shower head! Having asthma damp is very detrimental to me and yes I spoke to the staff on arrival who did nothing f about this! This is NOT a 4* hotel and as a surprise birthday present for by partner it was extremely disappointing. Plaster fell during the night onto the bed which was dirty and damp.
Room is very small with steps in and out of all areas which are very hard to see! No room for 2 to use wardrobe, safe not fixed so if you use it you can just lift it out, no room to out any tea & coffee facilities, you have to live out of your suitcase and edge slowly around the bed to actually get in! It is a shame as it isn’t the cheapest option in Rome and as a 50th birthday present it was a disappointment. Yes I informed hotel and EasyJet straight way but nothing either could do… I travel quite a bit and I live to give positive feedback! Unfortunately I couldn’t with this hotel.
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