Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 400 per day.

Location

Guest Reviews

7.9
Based on 2251 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
P
Patrick • couple • be
8
Pros:

Close to the airport, breakfast

2026-06-27 • via Nuitee
X
Xin • extended_group • cn
6
2026-06-27 • via Nuitee
H
Heba Nagy • family_with_children • eg
1
2026-06-27 • via Nuitee
G
Gary • solo_traveller • gb
3
S
Pros:

Location

Cons:

Very old rooms, disappointing.

2026-06-27 • via Nuitee
M
Michael • couple • au
6
Expected a lot better
Pros:

The staff

Cons:

Smelly room very very dated

2026-06-27 • via Nuitee
R
RETHI • solo_traveller • ca
9
2026-06-27 • via Nuitee
W
Watson • solo_traveller • nz
8
2026-06-26 • via Nuitee
A
Alfredo_Jr • family_with_children • us
10
Excellent place to stay near NRT.
Pros:

Breakfast was excellent. Staff was friendly. Room was very comfortable. Excellent facility for adjusting to new time zone after landing in Narita from Los Angeles.

Cons:

None.

2026-06-25 • via Nuitee
C
Chiyo • solo_traveller • jp
8
全ての面で大体快適な宿泊でした。
Cons:

シャワーキャップと寝巻きがあった方が便利でいいです。海外旅行の前泊か後泊の一泊のお客ばかりだから、寝巻きを持って行くのは不便だから、寝巻きがあった方がいいと思う。シャワーキャップは、女性には必須アイテムだから置いて欲しいです。

2026-06-25 • via Nuitee
M
Mo • couple • ch
7
Easy airport access hotel
Pros:

Very convenient to fly out

2026-06-24 • via Nuitee
H
hiro • extended_group • jp
8
期待通りです
Pros:

毎回　海外に行くたびに宿泊しています。夕食はステーキハウスで。アメニティがあると良いのですが。

Cons:

特にありません

2026-06-23 • via Nuitee
T
Tyshaya • family_with_children • au
10
very pleasant and comfortable
Pros:

the free shuttle to and from airport as well as the comfy bed!!

Cons:

no smart tv

2026-06-23 • via Nuitee
S
Sanae • solo_traveller • ch
8
2026-06-22 • via Nuitee
H
Hiroshi • couple • jp
8
また、寄せていただきます。
Pros:

夕食も朝食も気に入りました。

2026-06-22 • via Nuitee
R
Rolando • extended_group • it
8
2026-06-21 • via Nuitee
M
Mohan • family_with_children • in
10
2026-06-21 • via Nuitee
ナナコにいさん • couple • jp
8
前泊に最適
Pros:

インターナショナル

Cons:

無い

2026-06-19 • via Nuitee
• couple • us
10
Pros:

Friendly staff. Room was great.

2026-06-18 • via Nuitee
E
Elena • couple • au
10
2026-06-17 • via Nuitee
W
Wajid • solo_traveller • in
8
Short and comfortable.
Pros:

The property is very close to the Narita airport.

Cons:

It is rather an ageing property. The fittings and furnishings need to be redone.

2026-06-16 • via Nuitee