Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.9
Based on 2336 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
A
Ana • solo_traveller • es
10
Buena opción cerca del aeropuerto
Pros:

Su ubicación, perfecta para llegar al aeropuerto en el shuttle bus. Buena restauración y habitación muy cómoda

2026-08-08 • via Nuitee
V
Volker • family_with_children • at
8
2026-08-07 • via Nuitee
P
Pio Suewn • couple • de
6
2026-08-06 • via Nuitee
G
GUY • family_with_children • il
9
Pros:

מיקום טוב למי שצריך להיות קרוב לשדה תעופה

2026-08-06 • via Nuitee
D
Dragutin • couple • hr
9
2026-08-05 • via Nuitee
F
Frank • solo_traveller • nl
9
Pros:

close to airport with free shuttle
good restaurant: breakfast and dinner buffet
free swimming pool - onsen - sauna

Cons:

room bit outdated

2026-08-04 • via Nuitee
R
Ramaswamy • solo_traveller • in
6
2026-08-02 • via Nuitee
I
Ida • solo_traveller • at
4
2026-07-25 • via Nuitee
R
Rafael • extended_group • nl
10
Pros:

Family Mart in the lobby!!! Close to the airport, free shuttle to airport. Large rooms

2026-07-24 • via Nuitee
S
SASAKI • couple • jp
8
2026-07-23 • via Nuitee
K
Kim • couple • au
1
Awful dint book here unless you want to lose your money
Pros:

Awful

Cons:

No flexibility

2026-07-23 • via Nuitee
K
Keiko • extended_group • jp
6
成田空港を利用する時に便利です
Pros:

空港から近く、駐車場の利用できて良かった。製氷機の横にウォーターサーバーもあり便利でした。

Cons:

お風呂場に床に小さな虫が沢山いたのでびっくりしました。画像が撮れず証明出来ませんが、確認すべきだと思います。

2026-07-23 • via Nuitee
4
436alifd • Friends getaway
10
Stay for worth service
Pros:

A place that service well for accommodation. One front-desk steward helps and assist me so much during my night stay in Narita at Ana Crowne Plaza. His name is BASBAS if not mistaken. Very warm welcoming and helping a lot during my stay. Suggested me good place to go and explore. Also about food and culture among locals

2026-07-22 • via Tripadvisor
A
Andy • solo_traveller • us
9
Pros:

Good location near the Narita airport.

2026-07-22 • via Nuitee
O
Oscar • solo_traveller • gb
7
2026-07-22 • via Nuitee
J
jennifer • solo_traveller • ca
10
2026-07-20 • via Nuitee
P
Peter • extended_group • at
9
Superior Hotel
Pros:

Great as always

Cons:

Nothing

2026-07-19 • via Nuitee
P
Patricia • couple • gb
7
Convenient for an early flight.
Pros:

Convenient for airport

Cons:

Older property and a bit tired.

2026-07-19 • via Nuitee
L
Lisa • couple • au
8
Relaxing and enjoyable
Pros:

We liked the bus services between airport and also the mall.
Helpful front desk and concierge staff.

Cons:

If upstairs restaurants were open for afternoons drinks & snacks

2026-07-19 • via Nuitee
Y
Yves • extended_group • ca
10
2026-07-18 • via Nuitee