Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 400 per day.

Location

Guest Reviews

7.9
Based on 2087 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
A
Aihua • couple • sg
7
An improved experience overall
Pros:

There’s improvement from the last visit - brighter room, better layout.

Cons:

My review on cleanliness was affected by just an item in the bathroom that wasn’t properly cleaned. Do highlight to the housekeeping staff on cleanliness. Hotels near airports are very important to travellers.

2026-03-28 • via Nuitee
A
Alan • solo_traveller • ch
7
Ok for overnight but no more
Pros:

Shuttle access

Family Market

Cons:

Single beds

No walk in shower

2026-03-27 • via Nuitee
E
Eddy • solo_traveller • ca
10
2026-03-26 • via Nuitee
D
Dominic • solo_traveller • at
8
2026-03-26 • via Nuitee
N
Noyan • solo_traveller • gb
7
2026-03-26 • via Nuitee
J
John • couple • us
9
The hotell staff was very helpful!
2026-03-24 • via Nuitee
M
Masako • couple • nz
9
Pros:

Great.

Cons:

Non Japanese staff.

2026-03-24 • via Nuitee
L
Liz • couple • us
10
2026-03-23 • via Nuitee
S
Sarah • couple • gb
9
Good location for Narita with excellent airport transfers
Pros:

The friendliness of the staff

Cons:

The dated bathroom

2026-03-23 • via Nuitee
N
Nicolo • family_with_children • au
9
2026-03-23 • via Nuitee
R
Russell • solo_traveller • us
10
Starting to celebrate my birthday on the 31st
Pros:

The view I had from room.

Cons:

Everything was great, no complaints

2026-03-22 • via Nuitee
A
Aaron • family_with_children • us
10
Perfect place to rest during a layover or a great place to launch a family trip to Disney land from.
Pros:

This hotel.is only 5 minutes away from Narita airport but you can't hear a single jet taking off. The staff is attentive. They have amazing dining and a convenient store on the 1st floor. The rooms are spacious for Japan and the internet is fast enough to stream anything you want to watch.

Cons:

It was perfect. There's no problems.

2026-03-22 • via Nuitee
T
Tai • family_with_children • jp
10
2026-03-21 • via Nuitee
R
Rory • solo_traveller • au
2
2026-03-20 • via Nuitee
C
Corinne • solo_traveller • fr
7
Pros:

Ok for an Airport hotel

Cons:

Last shuttle at 11pm. Missed it for 4’
Some other hotels have shuttles later, up to midnight.

2026-03-20 • via Nuitee
C
Clémence • couple • au
5
2026-03-18 • via Nuitee
S
STEFANO • solo_traveller • it
8
Pros:

Ottima colazione e bella.atmosfera

Cons:

Qualche piccolo particolare.nelle camere dovuto all'usura, niente di grave comunque

2026-03-18 • via Nuitee
F
Fiona • extended_group • au
10
Our stay was not planned but due to our circumstances it is a very special part of our time in Japan, staff restaurants,
Pros:

Such a quiet warm secure hotel with amazing staff that assisted us during our special stay.

Cons:

There is absolutely nothing I can think of that I didn’t like.

2026-03-17 • via Nuitee
E
Elise • solo_traveller • ca
8
2026-03-16 • via Nuitee
U
Uta • couple • de
8
Wir kommen jeder Zeit gerne wieder
Pros:

Super Service, unglaublich freundlich, tolles Frühstück, klasse Anbindung zum Flughafen.

2026-03-15 • via Nuitee