Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Food quality
Service staff
Cons:
Room maintenance
Front desk service

Categories

Cleanliness
6.88
Some rooms showed signs of wear and the cleanliness was questioned, affecting the overall sentiment.
Service
8.35
Most staff were friendly and professional, though some front desk interactions were less satisfactory.
Location
8.89
Excellent location for access to Narita Airport with beneficial shuttle services.
Room Quality
6.84
Rooms are outdated and in need of maintenance, contributing to overall dissatisfaction.
Amenities
7.87
Amenities such as the pool, sauna, and gym are available, but the hotel is somewhat tired.
Value for Money
7.83
Rates are reasonable for the offered services and location despite some room quality issues.
Food and Beverage
8.88
Breakfast and room service meals received very positive feedback for quality and variety.
Overall Experience
7.65
Mixed experiences highlight the need for improvement in room quality, but many enjoyed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:36

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, sauna, and top-floor restaurants offering breathtaking views. Unwind in our spacious rooms equipped with modern conveniences like a flat-screen TV and tea maker.

Convenient Location
Located just a short shuttle ride from Narita Airport and with easy access to Keisei Narita Train Station, our hotel is the perfect choice for travelers. Explore nearby attractions such as Narita-san Shinsho-ji Temple with our complimentary shuttle service.

Recreational Activities
Stay active during your stay with access to futsal courts, a tennis court, and a 24-hour gym at Health Club Santeloi. After a day of activities, indulge in a relaxing massage or enjoy some downtime at our internet terminals.

Book now and elevate your travel experience at ANA Crowne Plaza Narita!

Important information:

Pets are not allowed.
Guide animals are permitted.

Extra charges apply to use of the Santeloi Health Club facilities (swimming pool, sauna, gym).

Please note that guests with a tattoo may not be able to use the pool or other public facilities.

The free shuttle bus departs from Bus Stop 16 in the Hotel Bus Zone at Terminal 1, and from Bus Stop 25 in the Hotel Bus Zone at Terminal 2.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.9
Based on 2356 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.84
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 7.65
I
Ian • solo_traveller • au
9
2026-10-24 • via Nuitee
B
Basnet • extended_group • np
6
Pros:

Shuttle bus for pick and drop

Cons:

Waited for a long time to pick us up at the airport

2026-10-24 • via Nuitee
T
Tom • couple • be
9
Pros:

Goed hotel , dichtbij de luchthaven . Makkelijk met winkeltje en goed restaurant .

2026-10-24 • via Nuitee
J
Jerram • couple • au
10
2026-10-23 • via Nuitee
P
Patsy • couple • us
10
Stay at ANA Crowne Plaza Narita was a very pleasant experience.
Pros:

Convenient , clean, comfortable, 7-11 in building was a plus, great airport shuttle, courteous and helpful staff

Cons:

No complaints

2026-10-23 • via Nuitee
H
Hamish • solo_traveller • nz
8
Pros:

The view

Cons:

Tired room decor.Only hourly airport shuttle

2026-10-23 • via Nuitee
D
Debra • solo_traveller • ca
10
2026-10-22 • via Nuitee
S
Shelby • couple • gb
9
A comfortable, convenient and great-value stay with genuinely lovely staff and an unbeatable location.
Pros:

What I liked most about ANA Crowne Plaza was how incredibly convenient everything was. The hotel is only around five minutes from Naha Airport, and they also offer transfer buses throughout the day, which made travelling to and from the airport so easy.

The staff were absolutely lovely — so friendly, welcoming and accommodating from the moment we arrived. They were always happy to help, including offering to take our luggage upstairs for us, which was especially appreciated.

The hotel itself has so many convenient facilities. There is a FamilyMart inside the hotel, which was perfect for picking up food and essentials, and they also allow you to send your luggage on to other hotels, which made travelling around Okinawa and Japan much easier.

There are also food options within the hotel, as well as restaurants just a few minutes’ walk away, including a barbecue restaurant around 2–5 minutes from the hotel.

Overall, it was such a convenient and comfortable hotel, particularly because of its location and the helpfulness of the staff. I would definitely stay here again and highly recommend it to anyone looking for somewhere convenient near Naha Airport.

Cons:

There honestly wasn’t much that I disliked about the hotel. The only thing I noticed was that there appeared to be an imprint on the bath from what looked like a previous bath mat. It wasn’t dirt, but it did look a little like a mark that hadn’t been cleaned off, so perhaps this could be checked between guests.

The room was also a little on the smaller side, but considering we paid around £30 per person per night, I really can’t complain. For the price, location, convenience and level of service, I thought the hotel offered great value for money.

2026-10-22 • via Nuitee
D
Debra • solo_traveller • ca
10
2026-10-22 • via Nuitee
S
Susan • couple • ca
8
2026-10-22 • via Nuitee
Y
Yasuyuki • extended_group • jp
8
2026-10-19 • via Nuitee
K
Kerry • couple • au
10
Great location from airport
Pros:

Convenient to airport and the complimentary shuttle bus was great

2026-10-19 • via Nuitee
T
Tania • solo_traveller • th
7
Location
Pros:

Location is why you book here. Great that the Family Mart is in the lobby.

Cons:

Only that it’s aging. It’s a non-smoking hotel but there is the residual effect of past days…

2026-10-18 • via Nuitee
R
Raimundo • solo_traveller • br
7
2026-10-17 • via Nuitee
D
Dennise • couple • nz
10
2026-10-16 • via Nuitee
J
Jean • couple • au
9
2026-10-16 • via Nuitee
R
Robert • solo_traveller • us
10
2026-10-16 • via Nuitee
B
Brian • solo_traveller • us
9
Pros:

Staff was very professional

Cons:

Bar should be open in afternoon

2026-10-16 • via Nuitee
S
sanjay • family_with_children • nz
5
ok
Pros:

Staff friendly helpful and breakfast buffet

Cons:

old facilities

2026-10-15 • via Nuitee
C
Colette • solo_traveller • ch
9
2026-10-14 • via Nuitee