The Strings by InterContinental, Tokyo by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (393 reviews)
Minato-ku, Konan 2-16-1 Shinagawa East One Tower 26-32 Floor , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Excellent food
Cons:
High prices

Categories

Cleanliness
9.23
Rooms are clean and modern.
Service
9.7
Staff were very friendly and helpful throughout the stay.
Location
9.44
Wonderful location next to train station and near many restaurants.
Room Quality
9.19
Rooms are very comfortable with great views.
Amenities
8.72
Good amenities, but some noted limited exercise room.
Value for Money
8.68
Prices considered high, but overall good value.
Food and Beverage
9.23
Excellent breakfast and dining experience.
Overall Experience
9.4
Overall a fantastic stay with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:06

Property Description

Panoramic Skyline Views and Personalized Service
Experience breathtaking views of the Tokyo skyline from the comfort of your room at The Strings by InterContinental Tokyo. Our dedicated staff are committed to providing personalized attention to make your stay truly memorable.

Convenient Location and Easy Accessibility
Located next to JR Shinagawa Shinkansen Station, our hotel offers easy access to major attractions in Tokyo. Traveling to popular areas like Shibuya and Shinjuku is a breeze with the nearby train station. Additionally, guests can conveniently reach the hotel from Narita International Airport via the Airport Limousine Bus.

Culinary Delights and Dining Options
Indulge in a culinary journey at our on-site restaurants. From authentic Chinese dishes at China Shadow Restaurant to modern Italian cuisine at Melodia, there's something to satisfy every palate. For ultimate convenience, room service is also available.

Book your stay at The Strings by InterContinental Tokyo for a luxurious and unforgettable experience.

Important information:

Please note that on January 18, 2026, the check-out will end at 09:00, the check-in will begin at 18:00, and early check-in and late check-out will be unavailable.

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2700 per day.

Location

Guest Reviews

9.2
Based on 393 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.44
Room Quality: 9.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 9.23
Overall Experience: 9.4
D
Dahan • couple • il
8
2026-02-12 • via Nuitee
M
muiyin • Solo travel • Sugar Land, Texas
6
Solo travel in Tokyo
Pros:

Pro: excellent location, next to train station include one of bullet train station. The staff overall are excellent. Room is modern and comfortable.
Con: terrible food overall. I stay 8 nights and try breakfast for 6 days. It is very little variation. I order burger for room service, wagu beef patties are dense with no favor, it is not even hot. Seafood pan fried noodle has only 1 shrimp, 1 scallop and 1 squib, the meal is 6k yen. The worst is not the price but taste. The Italian kitchen is not better. Braised chicken is bland, Cesar salad has no anchovy, shave cheese .it is Hugh portion but not enough dressing.
Overall is good stay beside food and long commute to city center.

2026-02-11 • via Tripadvisor
P
philip • solo_traveller • au
8
2026-02-10 • via Nuitee
K
KAORI • extended_group • jp
8
とても良かったです
2026-02-08 • via Nuitee
X
X6741JJph • Family
10
Excellence at the Strings!
Pros:

Excellent overall experience. We had 2 rooms for 2 nights. Beautiful hotel in a great location near Haneda. Easy to get to by train. The front desk staff made the difference. As an IHG Platinum elite member, we were accommodated with an upgrade to the 28th floor- twin beds on the west side. We pleasantly surprised to have a view of Mt Fuji. Staff that stood out were Yoshioka-san, Honda-san and luggage bellman (sorry that I didnt get his name) on Feb 3rd check-out. Took initiative to find us a taxi and walked us to elevator- small acts of service which make a difference in providing service excellence. The aesthetics and decor of hotel were lovely. Similar to pictures on internet. Hotel is right next to Shinagawa station so super convenient for Shinkansen and JR lines.

2026-02-04 • via Tripadvisor
K
karishma • family_with_children • us
9
2026-01-28 • via Nuitee
T
Tony • couple • ca
9
Pros:

Club lounge is great

Cons:

I met one regular waitress who serviced us with a pocket face

2026-01-26 • via Nuitee
N
N2469QAsergiog • Family
10
Excellent experience
Pros:

Excellent hotel. Location, staff, food. Everything was great . The room was perfect, clean and comfortable

2026-01-24 • via Tripadvisor
K
kenji • family_with_children • jp
10
2026-01-23 • via Nuitee
A
andrewfriscotx • Couples • Frisco, Texas
10
Highly Recommend!
Pros:

Just a spectacular three-night stay for us.
First of all, the highlight for us was the club lounge. The hosts were wonderful and in particular I would like to mention Date. She is a wonderful person. Always had a big smile and her service was exemplary. I decided to try the Japanese breakfast the last morning and she remembered that I can’t do gluten without me mentioning it, then adjusted the breakfast as gluten free, which was an awesome breakfast. I now wish I would have ordered it every morning. The fish was incredible.
The lounge is well worth the money because we found it as a quiet respite in chaotic Tokyo. All of our breakfasts were amazing. We would pay extra again.
The room and view was beautiful. The bathroom was excellent- great shower/bath room with rainfall shower head and strong hand-sprayer. Toto toilet and an enormous amount of bath amenities.
Housekeeping was excellent. They brought new waters every day and adjusted our coffee selection (caffeine only!) after we left a written request.
Hands-down one of the better hotel stays we have had over the years and will absolutely stay again while in Tokyo.

2026-01-20 • via Tripadvisor
T
Tatsuo • couple • jp
8
Very pleasant & enjoyable
Pros:

Friendly staff & clean property

Cons:

Train noise outside

2026-01-19 • via Nuitee
Y
yamano • couple • jp
10
2026-01-17 • via Nuitee
H
Hsiao Ling • family_with_children • tw
10
2026-01-11 • via Nuitee
Z
Zeynel • family_with_children • tr
9
2026-01-10 • via Nuitee
T
Travel43264443189 • Friends getaway • Chengdu, Sichuan
10
Exceptional Service That Left a Lasting Impression
Pros:

I recently stayed at The Strings by InterContinental Tokyo, whichi has a great location, just 20-minute drive from Haneda Airport and next to Shinagawa Station, making it very convenient for getting around.
Hotel's service is excellent. The front desk staff kindly led me to the executive lounge for afternoon tea while check-in, and they also proactively helped me store my luggage when I checked out. Although I only stayed for one night, the warmth and hospitality shown by staff left a very good impression on me.
I'll absolutely be back on my next trip to Tokyo!

2026-01-07 • via Tripadvisor
R
Rawa • family_with_children • kw
9
2026-01-04 • via Nuitee
Y
yosukek2026 • Family
10
Thank you for giving special day to my wife and mother.
Pros:

I wanted my wife and mother have a good holiday so I let them stay your hotel at 30th Dec. They were so much pleased with the breakfast buffet. Thank yo for your professional services.

2026-01-01 • via Tripadvisor
Q
Qassim • couple • ae
9
Pros:

Clean, quite,location

2026-01-01 • via Nuitee
L
LUIGI • couple • it
10
La nostra seconda volta, non sarà l'ultima
Pros:

Personale cortese e sorridente, sempre pronto anche oltre le aspettative... Vista fantastica sulla città e verso il Monte Fuji... Super consigliato il ristorante 'Kazane Teppanyaki' per la qualità del cibo e la simpatia e bravura dello chef, ma anche la colazione non è da meno

Cons:

Tornare a casa...

2025-12-31 • via Nuitee
N
namtomsoup • Couples • Washington DC, District of Columbia
10
Honeymoon Stay
Pros:

We stayed here on our honeymoon and it was beautiful! Amazing staff and hotel facilities. The room was always cleaned and the front desk was very responsive. Check in and check out was a breeze! We even got a room credit and were able to get room service free of charge. Would happily stay here again!

2025-12-30 • via Tripadvisor