Share this hotel
Facilities
Property facilities
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Restaurant
-
Room service
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Ironing service
-
Currency exchange
-
Non-smoking throughout
-
Concierge service
-
Kid meals
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Hand sanitizer in guest room and key areas
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Smoke alarms
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Access to health care professionals
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Wine release events
-
Reception hall
-
Secured parking
-
Garage
-
Vegetarian menu options available
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Panoramic Skyline Views and Personalized Service
Experience breathtaking views of the Tokyo skyline from the comfort of your room at The Strings by InterContinental Tokyo. Our dedicated staff are committed to providing personalized attention to make your stay truly memorable.
Convenient Location and Easy Accessibility
Located next to JR Shinagawa Shinkansen Station, our hotel offers easy access to major attractions in Tokyo. Traveling to popular areas like Shibuya and Shinjuku is a breeze with the nearby train station. Additionally, guests can conveniently reach the hotel from Narita International Airport via the Airport Limousine Bus.
Culinary Delights and Dining Options
Indulge in a culinary journey at our on-site restaurants. From authentic Chinese dishes at China Shadow Restaurant to modern Italian cuisine at Melodia, there's something to satisfy every palate. For ultimate convenience, room service is also available.
Book your stay at The Strings by InterContinental Tokyo for a luxurious and unforgettable experience.
Please note that on January 18, 2026, the check-out will end at 09:00, the check-in will begin at 18:00, and early check-in and late check-out will be unavailable.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
-
Internet
WiFi is available in all areas and is free of charge.
-
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
-
Pets
Pets are not allowed.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for ¥5,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs JPY 2700 per day.
Location
Guest Reviews
Excellent hotel in a great location, literally next door to Shinagawa station. We took the Narita Express from the airport straight to this station, walked out the Kōnan exit and took a right…and there we were at the hotel. Very easy after a long flight. Hotel is much closer to Haneda airport though. Check in was easy. Rooms are very large with beautiful views. Spacious modern bathroom and all the toiletries you will need (toothbrushes, shavers, shower cap etc) are provided. Breakfast buffet was phenomenal- Japanese and American offerings, delicious pastries and fresh fruits and a variety of juices. I love that they bring you a French press coffee to your table if requested! We spent over an hour devouring breakfast each day but they set us up for a long day of sightseeing without feeling hungry. Best part is they have plenty of bottled water, juices and snacks in the room which are complimentary! There is also a Nespresso machine in the room. There is a 7-11 on the first floor with an ATM and a nice coffee shop there as well. Best part is you are minutes from the station where you can catch subways and Shinkansen trains easily. It’s on the Yamanote line so easy to get to all parts of Tokyo. There are plenty of eateries in the station and nearby so very easy to find food for a variety of tastes and budgets. This was my favorite hotel from our two week trip to Japan. Would definitely return!
After hitting multiple cities and coming back to Tokyo one day before our flight, we chose this hotel for it's proximity to Shinagawa Station which its connected to (no need to go on the street) which was convenient for both our Shinkansen train in from Kyoto and our train to Narita the next morning. It served that purpose well.
For the money and brand, I was a bit surprised that it felt more like an elevated Embassy Suites experience than a 4.5-5 star hotel. The room floors with open air hallways that overlook the lobby below have the classic Embassy Suites look. To me, it wasn't worth what I found to be premium pricing for the night we stayed there. When we got to breakfast, many of the empty tables had not been turned and it felt understaffed to the point where they pointed to one of the dirty tables and said it was ours and they would work to have it turned when we got back from the buffet - which to be fair they did. I bring that up because while the hotel has utility, I didn't find it to be consistent with the traditional brand standards of Intercontinental product I've stayed at before. Did it accomplish its goal of conveniently being located by the station for our last night in Tokyo pre-flight? Yes. Was it a luxury hotel? Not really. Would I want to stay here as my home base to explore Tokyo for longer than a night? Eh, probably not.
At this price point, you could stay at a much better 5-star hotel in a far better location.
The location is very convenient, which is the main positive from my stay. Unfortunately, everything else was frustrating and fell well short of expectations.
Check-in and check-out were both painful. The check-in process was not smooth, took longer than it should have, and did not feel welcoming or guest-focused. Checkout was similarly difficult and time-consuming. The overall tone at the front desk left me wondering how guests without elevated status are treated.
Restaurant experience (China Shadow) was another major issue. I planned to eat there but ended up skipping dinner because the staff told me everything is cooked in pork oil and they couldn’t guarantee there would be no cross-contact even if I ordered a beef dish. I understand kitchen constraints, but what was most frustrating is that I was still charged in full instead of being offered an alternative or a more customer-friendly resolution.
Gym was uncomfortable. I’m fine with a smaller fitness center, but the lack of airflow made it feel suffocating and unpleasant to work out. Ventilation should be a basic expectation.
Overall, despite the great location, the lack of customer focus across multiple touchpoints made the stay unnecessarily stressful. I don’t plan to return unless I absolutely have to.
Atmosfera di qualità e prestigio, personale di estrema cortesia, stanze comodissime, una buona colazione, vista dalla stanza di estrema bellezza, vicinissima la stazione di Shinagawa comoda per molti collegamenti cittadini e per treni veloci
I booked the stay through Chase “The Edit” program, overall the experience was great, breakfast is top notch, my room is on the top floor and is very clean and I have access to the wet bar. Hotel staff is very professional and helpful. The only thing is the shower is a little bit outdated compared to other 5 star hotels, otherwise it would be a perfect stay!
Excellent hotel. Clean rooms, friendly and professional staff. Excellent breakfast.
Very disappointing inflexible response from hotel customer service on cancellation. My company spent a good deal of stays, but with one simple request for exception was faced with rejection.
Wonderful experience
All staff met were pleasent and helpful
Lovely amenities and staff, would love to visit again.
I had an excellent stay at The Strings InterContinental in Japan. From the moment I arrived, the staff provided truly outstanding service—they were welcoming, attentive, and went above and beyond to make sure everything was perfect throughout my stay.
The food was fantastic, with a great variety and exceptional quality at every meal. It was something I genuinely looked forward to each day. My room was also spotless, comfortable, and beautifully maintained, which made it easy to relax after long days of exploring.
Sadly the property was severely overpriced for the quality. At $1000 per night I expect more. Very worn and dated. Not cleaned properly. We had blood on our sheets when we went to go to bed.
A great hotel in a great position for travelling out to explore Tokyo on the train. Can not fault this hotel as everything was how it should be, friendly staff, great bedroom and bathroom, breakfast was lovely. And there are plenty of restaurants around the hotel. Would highly recommend.
Your guide to the flawless travel experience
Popular Countries
Get our app
