The Strings by InterContinental, Tokyo by IHG

Hotels
•
InterContinental Hotels & Resorts
9.2 (393 reviews)
Minato-ku, Konan 2-16-1 Shinagawa East One Tower 26-32 Floor , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Excellent food
Cons:
High prices

Categories

Cleanliness
9.23
Rooms are clean and modern.
Service
9.7
Staff were very friendly and helpful throughout the stay.
Location
9.44
Wonderful location next to train station and near many restaurants.
Room Quality
9.19
Rooms are very comfortable with great views.
Amenities
8.72
Good amenities, but some noted limited exercise room.
Value for Money
8.68
Prices considered high, but overall good value.
Food and Beverage
9.23
Excellent breakfast and dining experience.
Overall Experience
9.4
Overall a fantastic stay with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:06

Property Description

Panoramic Skyline Views and Personalized Service
Experience breathtaking views of the Tokyo skyline from the comfort of your room at The Strings by InterContinental Tokyo. Our dedicated staff are committed to providing personalized attention to make your stay truly memorable.

Convenient Location and Easy Accessibility
Located next to JR Shinagawa Shinkansen Station, our hotel offers easy access to major attractions in Tokyo. Traveling to popular areas like Shibuya and Shinjuku is a breeze with the nearby train station. Additionally, guests can conveniently reach the hotel from Narita International Airport via the Airport Limousine Bus.

Culinary Delights and Dining Options
Indulge in a culinary journey at our on-site restaurants. From authentic Chinese dishes at China Shadow Restaurant to modern Italian cuisine at Melodia, there's something to satisfy every palate. For ultimate convenience, room service is also available.

Book your stay at The Strings by InterContinental Tokyo for a luxurious and unforgettable experience.

Important information:

Please note that on January 18, 2026, the check-out will end at 09:00, the check-in will begin at 18:00, and early check-in and late check-out will be unavailable.

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ¥5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2700 per day.

Location

Guest Reviews

9.2
Based on 393 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.44
Room Quality: 9.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 9.23
Overall Experience: 9.4
U
Ursula • solo_traveller • at
10
Angenehmer, erholsamer Aufenthalt.
Pros:

Schönes Hotel mit guter Anbindung an Shinagawa Station.
Grandiose Aussicht und sehr freundliches Personal.

2026-03-14 • via Nuitee
F
farawaymum • Couples • Sydney, New South Wales
8
Lots of rice crackers
Pros:

I have stayed here multiple times while in transit through Haneda Airport as it is a 15-minute ride from the airport on the Keikyu line if you take the express train, or a shortish cab ride that will not break the bank.
Booked a premium king club lounge room for 2 nights. Not a big room but OK for a short stay. A lot of space is taken up by the bathroom, leaving the bedroom quite cluttered and poky. Unremarkable urban views - this time we faced another building so blinds down all the time.
The buffet breakfast in the main restaurant never disappoints, and the ambience of public areas is nice.
This was the first time splurging on club lounge access and it was not worth it. While the club lounge was a nice space, I did not experience personal service or helpfulness with simple requests, afternoon tea is ho hum (stale food) and the short happy hour is quite basic food wise - showy presentation but not tasty or generous. However, there was a decent variety of alcoholic and nonalcoholic drink options.
If your benchmark is a US hotel club lounge you will probably think this one is fabulous, but by international 5-star standards it is not. Rice crackers, peanuts and chocolate bits are all you will find in the lounge for much of the day.

2026-03-05 • via Tripadvisor
J
Jan • solo_traveller • us
10
Pros:

The lounge was exceptional!

Cons:

Hotel area is not the best in Tokyo, but the central location to metro compensates for it.

2026-03-02 • via Nuitee
1
151susanag • Friends getaway • Palencia, Province of Palencia, Castile and Leon
10
Just perfect
Pros:

Room, food, atmosphere, checking in and out, service. Everything was perfect.

2026-03-01 • via Tripadvisor
D
drofosho • Couples • Lielvarde, Vidzeme Region
10
Absolutely perfect, if there aren’t any other hotels I would want to try, I would always go here.
Pros:

They were the kindest staff I’ve ever had help me, very descriptive on all my benefits and helped me receive any packages I had sent to the hotel. Check in was very welcoming and informative and check out was extremely smooth. Entire hotel was well designed and clean at all times. Noise is kept very low at all times including events happening. Rooms are very nice with amenities included.

2026-02-16 • via Tripadvisor
P
pa0l0pu • Solo travel
10
Tokyo Trip
Pros:

Excellent Hotel and excellent service. Always perfect in every way

2026-02-16 • via Tripadvisor
D
Dahan • couple • il
8
2026-02-12 • via Nuitee
M
muiyin • Solo travel • Sugar Land, Texas
6
Solo travel in Tokyo
Pros:

Pro: excellent location, next to train station include one of bullet train station. The staff overall are excellent. Room is modern and comfortable.
Con: terrible food overall. I stay 8 nights and try breakfast for 6 days. It is very little variation. I order burger for room service, wagu beef patties are dense with no favor, it is not even hot. Seafood pan fried noodle has only 1 shrimp, 1 scallop and 1 squib, the meal is 6k yen. The worst is not the price but taste. The Italian kitchen is not better. Braised chicken is bland, Cesar salad has no anchovy, shave cheese .it is Hugh portion but not enough dressing.
Overall is good stay beside food and long commute to city center.

2026-02-11 • via Tripadvisor
P
philip • solo_traveller • au
8
2026-02-10 • via Nuitee
K
KAORI • extended_group • jp
8
とても良かったです
2026-02-08 • via Nuitee
X
X6741JJph • Family
10
Excellence at the Strings!
Pros:

Excellent overall experience. We had 2 rooms for 2 nights. Beautiful hotel in a great location near Haneda. Easy to get to by train. The front desk staff made the difference. As an IHG Platinum elite member, we were accommodated with an upgrade to the 28th floor- twin beds on the west side. We pleasantly surprised to have a view of Mt Fuji. Staff that stood out were Yoshioka-san, Honda-san and luggage bellman (sorry that I didnt get his name) on Feb 3rd check-out. Took initiative to find us a taxi and walked us to elevator- small acts of service which make a difference in providing service excellence. The aesthetics and decor of hotel were lovely. Similar to pictures on internet. Hotel is right next to Shinagawa station so super convenient for Shinkansen and JR lines.

2026-02-04 • via Tripadvisor
K
karishma • family_with_children • us
9
2026-01-28 • via Nuitee
T
Tony • couple • ca
9
Pros:

Club lounge is great

Cons:

I met one regular waitress who serviced us with a pocket face

2026-01-26 • via Nuitee
N
N2469QAsergiog • Family
10
Excellent experience
Pros:

Excellent hotel. Location, staff, food. Everything was great . The room was perfect, clean and comfortable

2026-01-24 • via Tripadvisor
K
kenji • family_with_children • jp
10
2026-01-23 • via Nuitee
A
andrewfriscotx • Couples • Frisco, Texas
10
Highly Recommend!
Pros:

Just a spectacular three-night stay for us.
First of all, the highlight for us was the club lounge. The hosts were wonderful and in particular I would like to mention Date. She is a wonderful person. Always had a big smile and her service was exemplary. I decided to try the Japanese breakfast the last morning and she remembered that I can’t do gluten without me mentioning it, then adjusted the breakfast as gluten free, which was an awesome breakfast. I now wish I would have ordered it every morning. The fish was incredible.
The lounge is well worth the money because we found it as a quiet respite in chaotic Tokyo. All of our breakfasts were amazing. We would pay extra again.
The room and view was beautiful. The bathroom was excellent- great shower/bath room with rainfall shower head and strong hand-sprayer. Toto toilet and an enormous amount of bath amenities.
Housekeeping was excellent. They brought new waters every day and adjusted our coffee selection (caffeine only!) after we left a written request.
Hands-down one of the better hotel stays we have had over the years and will absolutely stay again while in Tokyo.

2026-01-20 • via Tripadvisor
T
Tatsuo • couple • jp
8
Very pleasant & enjoyable
Pros:

Friendly staff & clean property

Cons:

Train noise outside

2026-01-19 • via Nuitee
Y
yamano • couple • jp
10
2026-01-17 • via Nuitee
H
Hsiao Ling • family_with_children • tw
10
2026-01-11 • via Nuitee
Z
Zeynel • family_with_children • tr
9
2026-01-10 • via Nuitee