Hotel Universo

Great staff and great location.

The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the
Piazza Santa Maria.

Room and Facility is plain and small but nice.

Rooms are very old, but the bathroom was renovated.

Just the room and bathroom was a little small. Everyone was very kind!

The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.

Nice place with a friendly staff.

I only recommend one night stay

Walking distance from train station. Lots of options for dinning

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Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo

Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.

Florence is a beautiful city, but everything was really outdated, dirty, the beds felt like cardboard. The staff however was really kind. You hear every little sound from outside and through the halls. I do have to give them the shower was one of the best in all of Italy. The water pressure was great lol! If it’s a one day stay I say do it, but more then a day, I don’t know… rethink your plan maybe?

Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.

It was a very good location. The windows did a good job at keeping the sound out.

Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend

Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to
A lower temperature. Bugs in room,
Shower leaked all over stall and floor, shower water luke warm

Great location, near train station, easy to walk places. Very old property but worked for us.

I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.

Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!

The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.