Quality Inn & Suites Gatlinburg North

Hotels
•
Quality Inn
7.6 (2555 reviews)
401 Hemlock Street , Gatlinburg , US
+1 865-436-6166

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Friendly staff
Cons:
Outdated decor
Uncomfortable beds
Elevator issues

Categories

Cleanliness
7.1
The room was clean, but some guests noted the need for updates.
Service
8.1
Generally friendly staff, but some guests experienced issues with check-in.
Location
9.1
Highly praised for its convenience and proximity to attractions.
Room Quality
6.6
Rooms were spacious but described as outdated and furniture in need of repair.
Amenities
7.6
Amenities like breakfast and the pet-friendly policy were appreciated.
Value for Money
7.1
Decent value for the price, but issues with room quality affected perception.
Food and Beverage
7.6
Breakfast options were generally good, though some found them lacking.
Overall Experience
7.6
Mixed experiences overall but highlighted good location and some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:32

Property Description

Mountain Views, Hot Breakfast, and Proximity to Attractions

This Gatlinburg hotel, just 3 km from the Great Smoky Mountain National Park, offers a delightful stay with rooms boasting mountain views and convenient amenities like a daily hot breakfast. Guests can enjoy a refreshing dip in the seasonal outdoor pool or relax by the kiddie pool. The hotel's business centre caters to corporate travelers, while free WiFi ensures connectivity for all guests. Additionally, the hotel's prime location places it within minutes of popular attractions like Ripley’s Aquarium, Dollywood Amusement Park, and Splash Country, making it an ideal choice for leisure travelers. Book your stay at Quality Inn & Suites Gatlinburg for a memorable experience amidst the beauty of Gatlinburg.

Important information:

Pets are only permitted in pet-friendly rooms. Contact property for details.

Fireplaces are available in select rooms from mid-September through April.

Please note 1 parking space is assigned per room. Additional parking spaces must be approved by the property in advance. Contact the property for details.

The seasonal outdoor pool is available from Memorial day to Labor Day.

Fines apply for smoking inside any rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.6
Based on 2555 reviews
Cleanliness: 7.1
Service: 8.1
Location: 9.1
Room Quality: 6.6
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 7.6
Overall Experience: 7.6
H
Hailey • family_with_children • us
9
It was nice! Had all we needed and decent price!
Pros:

It had all that we needed!

Cons:

Hated the hill to try and park but not much you can do about that lol

2026-10-17 • via Nuitee
S
Shelley • couple • us
1
This is an old and run down hotel.
Pros:

Nothing

Cons:

Everything

2026-10-17 • via Nuitee
H
Harlie • couple • us
1
Absolutely barbaric. We checkered out early and had to spend more money renting a nice cabin. Overall this facility was
Pros:

The location was the only positive.

Cons:

It’s was disgraceful, it was so dirty, and falling apart. The front desk worker was very rude to me I should have walked out then. The build & facility on my way to the room was crumbling, spider webs and trash everywhere. The room was dirty, outlets were falling out of the wall and the bed was terrible.

2026-10-17 • via Nuitee
A
Alfred • couple • us
10
Very pleasant
Pros:

Great views

2026-10-17 • via Nuitee
D
Doris • family_with_children • us
8
Pros:

Location

Cons:

Place to take pet far from room hard at nite but at least had a place

2026-10-17 • via Nuitee
G
Georgia • couple • us
5
2026-10-16 • via Nuitee
B
Burt • family_with_children • us
5
Convenient location, but the entire facility was old and not updated/maintained in a very long time.
Pros:

The fridge worked, the room seemed clean. We didn't get eaten by a bear.

Cons:

It was a motel, this was not made known when I booked, it was listed as a hotel. The room looked clean but some of it looked like it was falling apart. The bathroom door was old and partially broken. The molding in the bathroom was old and not secured to the wall properly. The entire place just had a general feel that it has not been properly maintained or updated in a very long time.

2026-10-16 • via Nuitee
M
Monica • family_with_children • us
2
Mediocre at best. A very great location great place to visit had lots of fun but my choice of hotel
Pros:

The breakfast did not look appealing and the facilities are so poorly kept I didn't really trust eating the breakfast. The facilities look rundown and neglected paint peeling from the walls curtains attached with zip ties water pressure very low. There were no quality at the Quality Inn.

Cons:

The overall esthetics of the place it seems as if there are no standards.

2026-10-16 • via Nuitee
E
Eric • couple • us
7
It was ok. Needed updating.
Pros:

Location was very good. The room was ok. Fireplace was nice. The rooms were nice size.

Cons:

Bad need of updating. Floor paneling bad. Bathroom sink was cracked. Balconies rusted and paint was flaking.

2026-10-16 • via Nuitee
D
Denise • family_with_children • us
10
2026-10-16 • via Nuitee
F
Fernando Henrique • family_with_children • br
1
Horrível! As fotos não representam a realidade!
Pros:

Hotel bem antigo, mal cuidado.Nao teve nada que me agradou, tanto que tive que trocar de hot

Cons:

Aparência da recepção, o recepcionista estava sujo, a recepção cheirava mal, o quarto com instalações antigonas, cheiro de mofo. Hotel horrível, as fotos não representam a realidade

2026-10-15 • via Nuitee
D
Diane • family_with_children • us
8
Plesent, would stay again.
Pros:

It was clean, room size was good, the fire place was a nice addition since we were there in October right after a storm.

Cons:

It was at the very end of Gatlinburg.

2026-10-14 • via Nuitee
F
Fields • family_with_children • us
10
Comfort at the quality inn ✨️
Pros:

The views and the spacious rooms 🙌 and fireplace.

Cons:

Could have been longer

2026-10-14 • via Nuitee
M
Mary • couple • us
3
I wanted to come right after I got there
Pros:

Nothing

Cons:

Everything

2026-10-14 • via Nuitee
A
Abdul • couple • us
1
Horrible
Cons:

Roaches, spider and no hot water

2026-10-13 • via Nuitee
D
David • couple • us
6
2026-10-13 • via Nuitee
S
Suzanne • couple • gb
5
Stay was OK but hotel badly in need of total refurbishment.
Pros:

The room was very spacious and the balcony was a good added feature. The bits that needed to be clean (bed linen, towels, bathroom area etc) were clean. Breakfast options were OK. Beds creaked but were comfortable enough.

Cons:

The hotel is badly in need of a refurbishment. Flooring in the room warped, redecoration required, rusted pipes in the bathroom. Very few staff that we could see. In addition, we were locked out of our room before check out time which became an issue when we met a bear on Floor 4 as we were heading out to the parking lot. Thought we could head back to the safety our room but no - we were locked out and it was only about 9am and before we had handed our key cards back in. Hotel is tired and badly in need of refurbishment.

2026-10-13 • via Nuitee
J
Janie • extended_group • us
9
Very relaxing, allowed me to decompress.
Cons:

Not able to get a copy of the bill. I still have not received one. Please advise. Room 306.
[email protected]. Janie Kelley

2026-10-13 • via Nuitee
L
lawson • solo_traveller • us
6
Pros:

Location

Cons:

Old holtel, rooms need remodeling bad!

2026-10-12 • via Nuitee
B
Brianna • family_with_children • us
4
Could’ve had better.
Pros:

Somewhat close to everything

Cons:

The beds were hard as rocks, it wasn’t as clean as it could’ve been. Breakfast had minimal variety. Staff minus 1 older gentleman was rude and short. Chair on balcony was broken 14 mth old couldn’t be around. Place needs major upgrade.

2026-10-12 • via Nuitee