Best Western Harker Heights

Hotels
•
Best Western
8.2 (163 reviews)
511 Pan American Dr , Harker Heights , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast (multiple mentions)
Convenient location near shops and theaters
Comfortable beds
Friendly staff
Affordable / good value
Pool and small but adequate gym
Facility described as generally clean by several guests
Cons:
Significant cleanliness issues reported by several guests (bad smells, hair on bedding, wet/smelly beds, dead roach)
Broken elevator / accessibility problems and lack of prior notice
Poor shower pressure in at least one report
Ants at the pool
Curtains/light not blocking outside light for some rooms
Occasional missing items (no comforter) and isolated booking/expectation issues

Categories

Cleanliness
6
Mixed reports: several guests praised that rooms and facility were clean, but multiple strong complaints (bad smells, hair on bedding, wet/smelly beds, dead roach, ants at the pool, dirty carpets) lower the score.
Service
9.2
Generally positive: staff described as friendly and accommodating (e.g., helping with room placement when elevator broken). Some operational/service lapses (no notice about elevator outage) noted but overall staff interactions were praised.
Location
9
Consistently praised: convenient location near shopping (H-E-B, Target), theaters and plazas; many reviewers called the location perfect or good.
Room Quality
7.5
Mixed: comfortable beds frequently mentioned, but issues reported include poor shower pressure, missing comforter, smells in some rooms, and occasional wet/dirty bedding.
Amenities
7.8
Pool and small gym noted positively, but broken elevator (accessibility issue) and ants at the pool/other pest observations detract from the amenities score.
Value for Money
8.6
Many guests found the hotel affordable and good value for the price; a minority felt dissatisfied or 'scammed' by booking experience, but overall value perception is positive.
Food and Beverage
9
Breakfast repeatedly praised across reviews (commonly cited as good); one comment about limited meat choice (sausage only) is a minor negative.
Overall Experience
8.5
Overall mixed but leaning positive: numerous recommendations and satisfied guests for price/location/comfort, tempered by several notable negative experiences around cleanliness and elevator/accessibility.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located in Harker Heights, Texas, just a stone's throw away from Highway 190 and a quick drive to Fort Hood, the Best Western Harker Heights is the ideal choice for travelers seeking comfort and accessibility.

Modern Amenities
Featuring well-equipped guest rooms with complimentary Wi-Fi, microwaves, mini-refrigerators, and coffee makers, we ensure that your stay is as convenient as possible.

On-Site Facilities
Take advantage of our on-site business and fitness centers, along with a refreshing outdoor pool. With free parking available, your stay with us is not only comfortable but also stress-free.

Ready to experience a seamless blend of convenience and comfort? Book your stay at Best Western Harker Heights now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 163 reviews
Cleanliness: 6
Service: 9.2
Location: 9
Room Quality: 7.5
Amenities: 7.8
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 8.5
T
Tierney • couple • us
9
Pros:

The hotel was clean. It seemed to be well maintained. The breakfast was good. The rooms were clean. My only negative is it was a pretty poor shower pressure I’m grateful I didn’t have to wash my hair because I wouldn’t have been able to do it with this situation of the shower.

Cons:

See statement above

2026-10-28 • via Nuitee
C
Calip • solo_traveller • us
10
2026-09-03 • via Nuitee
H
Hosea • couple • us
5
It was ok. It didn’t look like the pictures online.
Pros:

The breakfast was good and the location was good too.

Cons:

I didn’t like that the thick curtains could not close. The lights outside were so bright when I woke up during the night I thought it was morning.

2026-07-23 • via Nuitee
G
G • solo_traveller • us
2
2026-07-21 • via Nuitee
H
Hugo • family_with_children • us
10
2026-07-12 • via Nuitee
S
Shelby • couple • us
2
2026-06-29 • via Nuitee
J
Jane • solo_traveller • us
8
Perfect
Pros:

Pool and breakfast

Cons:

I didn’t like that there wasn’t a Comforter on the bed

2026-06-21 • via Nuitee
S
Stephanie • solo_traveller • us
10
Pros:

It was affordable, clean, and a good location.

Cons:

The elevator was broken, but they gave us a room on the bottom floor so it wasn't of great concern. There were also a TON of ants at the pool with a lot of then being in the water. It looked like that had come from some nearby trees though, so I'm not sure what the property could have really done about that.

2026-06-20 • via Nuitee
J
Jolene • couple • us
3
I hated it. Never again.
Pros:

It wasn’t packed. I see why. The room had the worst smell I have ever smelled. The a/c didn’t hide the smell. My husband and I used so much cologne and perfume when we went to our church event. Over 1500 people for our event and not one stayed where we stayed. It wasn’t even on the list to get. But I had already booked before the list when out and it was 3 miles from the building. That said a lot if the people who live here don’t suggest this place. It’s a problem. They charge you $5 if you don’t turn in your keys. I have NEVER heard of that. I was scared to leave them in the room like I always do. There were different types of hair from the bedding to the bathroom. Disgusting!!

Cons:

The elevator didn’t work. That’s not good when you have a lot of luggage and bags.

2026-06-07 • via Nuitee
M
michelson • couple • us
1
It sucked never again
Pros:

Nothing at all

Cons:

It smelt like wet rag, the beds were wet and smelled horrible the location sucked and I felt scammed by booking.com

2026-06-06 • via Nuitee
T
traveler • solo_traveller • us
6
Broken elevator
Pros:

Very nice hotel, breakfast was good, employees friendly

Cons:

The elevator was broken. No notice was sent so that we could change accommodations. Disabled in our party. Had to climb stairs. Mobility was a problem .

2026-06-06 • via Nuitee
D
DONNA • solo_traveller • us
3
Pros:

The beds were comfortable

Cons:

The elevator has been out of order for over a week and they put us on the 3rd floor. No ac in the halls and it smelled. Carpets looked dirty and there was a dead roach in the bathroom

2026-06-04 • via Nuitee
N
Noel • solo_traveller • us
10
Pros:

Friendly staff, very confortable beds, cleanliness and good breakfasts

2026-05-30 • via Nuitee
J
Jaci • solo_traveller • us
10
Quit and comfortable
Pros:

Convenient location, clean and quiet

Cons:

Sausage only meat selection...I prefer bacon or ham.

2026-05-27 • via Nuitee
K
Krisia • solo_traveller • us
10
Great, pleasant, comfortable
Pros:

The location was perfect, the gym was small but had everything you may need. The facility was so clean. Right across the street from H-E-B. Less than a mile from movie theater, Target, and great shopping plaza. Highly recommend for the price, will be back!

Cons:

N/A

2026-05-21 • via Nuitee
B
Brigitte • couple • us
10
2026-04-16 • via Nuitee
L
Leah • family_with_children • us
4
2026-03-18 • via Nuitee
E
Edwin • family_with_children • us
10
2026-03-16 • via Nuitee
E
Edwin • family_with_children • us
10
2026-03-16 • via Nuitee
L
Lisa • couple • us
4
2026-03-15 • via Nuitee