Hotel Alla Fava

No good

Not clean. Very dated. Sheets had not been washed.

Convenient to major tourist attractions - St. Mark’s Sq., Doge’s Palace, gondolas.

Recommend to stay here 100% ! It’s in a good location to walk to St Marks & Ponte di Rialto! From train station St Lucia to here is a 28 min walk. It’s close to shops & the canals pass right outside to get a gondola.

The hotel is really well located for Piazza San Marco, about 5 minutes walk. Also nearby Rialto bridge, with added value of a boat stop that gets you to the train station or the Marco Polo airport.
Housekeeping was done every day despite the hotel initially saying this would not be.
Room and bathroom were relatively small.

The big issue is the lack of communication by the hotel and the incorrect info provided. We messaged them several weeks in advance with some questions but never got a response. They only messaged a day in advance about our arrival time (which we had already messaged them about). At the estimated arrival time they message me to get passport info before giving us access codes - that should be done way earlier of course as now we wait for something for no reason.
We could not find the hotel as the instructions were not sufficiently clear: they did not pick up my WhatsApp calls but only messaged "what my question is". Never a response on my questions on how to get to the hotel - another tourist had to help us.

Most important: they claim to have luggage storage but do not. I asked several times over WhatsApp how to leave luggage but got no response. Finally calling their general number resulted in a rude person. My WhatsApp message afterwards got a quick response of 'no luggage storage' which is ridiculous - now we had to spend money elsewhere which was unexpected (we got the hotel also for these kind of services!).

Les indications pour le "chek in" n'étaient pas claires donc, à notre arrivée, la porte était barrée et on a dû attendre qu'un client sorte pour entrer

We arrived to the place, it was a self checking, the keys were supposed to be on the table, we saw nothing. As we knew the room number we went to the room, opened and realised a couple were already in our room and refused to leave as they were told by the hotel, that this were their room. After a very long time trying to reach them on the phone, they told us to go in another room, 20min away. We walked and arrived very exhausted with all our luggages, to the second hotel. There was an envelope on the table with someone else's name on it. The room was extremely small, there were no real window, no place to walk, only a bed. We booked a big room in the previous hotel and were very disappointed. We tried to ask for compensation as the location and the size of the room was not at all what we paid for - 0 answer. For this chaotic organisation and the lack of help, we cannot recommend this hotel to anyone.

The whole experience with Alla Fava Hotel was horrible. Our room was already occupied by other people who refused to leave the room. After 30 min we reached somebody from the hotel and were told to go to another hotel which was 20 min away. So we walked with our luggage in the heat after having walked already 30 min to Alla Fava. The room was tiny, the envelope with the keys indicated somebody else‘s name - double booking seems to be normal in this hotel as well. We tried to reach the hotel afterwards and get some explanation / compensation - no reaction.

This property has bed bugs. It is awful. It looks cute and clean when you go in, but prepare for the worst night of your life. We were in room 107.

All good

Unusually check in and out, however we have been take care of. Original venetian building. Stayed 2 nights - we liked it.

loved our stay. The room was bigger than expected with the canal view.

Check in was a bit of an issue. Room was ok. Area was ok as well. Nothing great but just ok.

The staff at this hotel is the worst. The

I arrived at 10 PM and had already provided my travel details to the accommodation in advance, but received no response. When I got there, the door was locked, self-check-in was not possible, and no one was reachable by phone. I was forced to find another hotel. Fortunately, the hotel across the street was able to help me. Due to the situation, my stay was cancelled and I received a full refund from Trip.com. Absolutely not recommended!

What I liked:
Unfortunately, I did not find anything to like about the service provided by Alla Feva Hotel. This was one of the worst experiences I’ve ever had. The service was extremely poor, and we encountered multiple issues throughout our stay. It was stressful and completely different from what we expected.

What I didn’t like:
I had booked the hotel nearly 15 days in advance and paid the full amount online. I even called and shared our check-in information two days prior to arrival. However, upon arrival, the experience turned out to be terrible.

After reaching the hotel’s main door, I called the number posted outside. It was busy several times, and on the third attempt, someone from the support team finally answered. From that point on, they only communicated through WhatsApp — no further calls.

They sent me a code to enter the building and access the reception area. I was instructed to collect keys for room number 9001. However, there was no key labeled 9001 at the unmanned reception counter. The keys available were numbered 101 through 120. I even searched both the first and second floors, but no room 9001 existed.

After messaging them again, they asked me to wait. I waited for 15 minutes with no further response. When I called again, they finally admitted there was a mistake on their end and that no family room was available at the hotel. They told me they had arranged for a room at another hotel — 4 km away — and that I would have to go there on my own. This cost me an additional €28 for boat travel.

At the new hotel, a lady informed me that no room was available there either and instead took us to another building where she said a family room was available. It turned out the room had no private bathroom — only a shared one — which was unacceptable since I had paid for a room with a private bathroom.

I contacted Alla Feva Hotel staff again, but they refused to help. The same lady then said one room with a private bathroom was now available in the main hotel building. We moved again. Unfortunately, that room had no working air conditioning, no basic facilities, and no service whatsoever.

To make matters worse, I met other guests at the hotel who shared similar bad experiences with the service.

Conclusion:
This stay was filled with confusion, poor communication, and unacceptable conditions. I strongly advise avoiding this hotel — even if the rates appear cheap. The stress and inconvenience are simply not worth it.

Property is in a very central location easy to get around to main locations.

No staff to help door was locked

Got bitten by many many mosquitos because the ac unit was not working and we had to open the windows (the room was so hot even in the early morning hours). The staff didn't speak English and she had no clue what was going on - First day no one was there and we were fortunate to get inside because some other customers came out the building. It was an awful experience.

Great location