Crofton House Hotel

Hotels
7.9 (2588 reviews)
17 Croft Road , Torquay , gb

Children allowed

Facilities

Non-smoking rooms
Swimming pool
Sauna
Hammam
Non-smoking throughout
Evening entertainment
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor room quality
Bad amenities

Categories

Cleanliness
3.9
Numerous complaints regarding cleanliness, including dusty rooms and unclean facilities.
Service
10
Staff were reported to be super friendly and helpful.
Location
10
Good location for exploring the area, easy walk to locations.
Room Quality
6.87
Mixed reviews: issues with room quality, including uncomfortable beds and damaged furniture.
Amenities
6.91
Indoor pool was cold and some amenities not well maintained.
Value for Money
7.86
Some guests felt it was good value for an overall unpleasant experience.
Food and Beverage
8.89
No specific mentions in reviews, assumed standard.
Overall Experience
8.75
Overall disappointing with numerous complaints, though some positive experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Accommodation
Crofton House Hotel offers 27 suites and rooms in a charming 1850's villa, catering to all budgets. Each room is equipped with modern amenities like flat-screen TVs, complimentary tea/coffee, and Wi-Fi.

Relaxation and Recreation
Guests can unwind in the indoor heated swimming pool, outdoor pool (seasonal), hot tub, sauna, and steam rooms. Enjoy leisure time in the games room with a free pool table and darts. The south facing terrace and garden with sun loungers provide a perfect spot to soak up the sun.

Convenient Amenities
Benefit from free private and street parking. Although there is no bar on-site, guests can bring their drinks. Check-in at 2pm and cherish every moment until check-out at 11am.

Experience tranquility and comfort at Crofton House Hotel - book now for a memorable stay!

Important information:

Kindly note this property cannot accommodate people aged 18 years and younger.

The booking fee is charged upon confirmation of booking. This amount covers the cost of services like 24/7 customer support, technology tools, and guest promotions.

Please note that late check-in and late check-out are subject to request and availability and an additional charge of GBP 15.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EXT

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 2588 reviews
Cleanliness: 3.9
Service: 10
Location: 10
Room Quality: 6.87
Amenities: 6.91
Value for Money: 7.86
Food and Beverage: 8.89
Overall Experience: 8.75
E
Euan solo_traveller gb
10
2026-03-21 via Nuitee
L
Leebox1 couple gb
10
2026-03-21 via Nuitee
H
Helen couple gb
6
2026-03-21 via Nuitee
C
Christopher couple gb
3
2026-03-21 via Nuitee
I
ian couple gb
8
get what you paid for
Pros:

value for money

Cons:

all ok

2026-03-19 via Nuitee
S
Samuel solo_traveller gb
9
Great place to stay.
Pros:

Great place to stay.

Cons:

Value for money. Great staff.

2026-03-19 via Nuitee
D
David solo_traveller gb
4
Pros:

The location and the staff.

Cons:

Cold water in the bathroom tap. Scruffy room, duvet too small, ancient curtains, window wouldn't shut.

2026-03-18 via Nuitee
H
Hembrow solo_traveller gb
8
Cheap accommodation for a short stay.
Pros:

Friendly welcome to the hotel, free parking and a short walk to the centre. Clean room and great facilities.

Cons:

A bit scruffy outside, could do with a sweep up and litter pick.

2026-03-18 via Nuitee
R
Rosie solo_traveller gb
8
Good value for money, would stay again.
Pros:

I was upgraded to a seaview room which was lovely, very spacious.

Cons:

The bathroom needed some maintenance, and the toilet was squashed next to the shower, which would not be suitable for larger or less abled people.

2026-03-17 via Nuitee
C
Chinungu couple gb
10
Pros:

All good, smiling hosts

Cons:

Nothing to dislike

2026-03-17 via Nuitee
R
Robert couple gb
5
Could have been better
Cons:

Tv did not work even though it was new, though not that important but a facility not available. Second night no heating so cold and no hot water in the morning. No staff on duty when we left so couldn’t make a complaint.

2026-03-17 via Nuitee
J
Jessica couple gb
9
Great place for a flying visit.
Pros:

Great place - huge. Owners had made the best of everything and couldn’t have been more helpful. N keys to lose. Easy access to marina and town. Comfy suite, clean and tidy.

Cons:

A little run down but looks like they are in the process of doing things up gradually. Would be great if they did food!

2026-03-17 via Nuitee
K
Kieran extended_group gb
9
2026-03-17 via Nuitee
L
Leslie couple gb
7
Location great, but property needs a lot of love
Pros:

Sauna and steam room was ok. The rooms was big with high celling. Location was ok.

Cons:

Main shower did not work and was dripping. The first bedroom we stayed in, the bedding was not fresh clean and side unit was sticky. TV was hanging from wall. Tiles loose in bottom of pool and was cold. No showers outside sauna/ steam/pool room. Did not like the fact that its keycode to enter room which allows them access, also outside keycode does not work in rain as we also got soaked due to no cover.

2026-03-16 via Nuitee
A
Alex solo_traveller gb
8
2026-03-16 via Nuitee
C
CHENG solo_traveller ca
10
2026-03-16 via Nuitee
S
Stephen couple gb
6
Ok for an overnight stay. Photos make it look better! Needs a makeover. Friendly helpful staff.
Pros:

Parking & Check in easy. Quiet, clean warm room. Electronic door locks. Room had been refurbished at some point but main hotel lobby etc looked very tired.

Cons:

Only 2 coathangers. Bathroom towel rail not working. Sink didn't drain properly. Could do with some coat hooks in room. No breakfast or restaurant. No room fridge. In need of renovation inside & out

2026-03-16 via Nuitee
G
Grace couple gb
6
Pros:

Location was good, and the hotel manager was helpful.

Cons:

The outside looked very run down on arrival, did not fill us with confidence, problems with the door code on our room as the battery was flat and kept beeping, floor boards in corridors squeaky. The public area on hotel was very stark and could be so much more, was not advised about any of the facilities on site. Room very clean but again run down huge crack on the window with no net curtains on the window, sheet did not fit the bed. This hotel could be amazing, with some thought and investment, in the right areas. Very smelly in the corridor near our room.
Please do as I can see a gem ready to shine r

2026-03-15 via Nuitee
J
Jonathan couple gb
8
Excellent value
Pros:

Great value.
Free parking.
Warm room.

2026-03-15 via Nuitee
S
Steven couple gb
6
Adequate
Pros:

It was an old Victorian style property but needs updating. The wife and myself slept well .

Cons:

It needs up dating throughout. In the room I was in the kept running due to the overflow, the towel rail and the shower was showing a lot of rust . There were no facilities for breakfast .

2026-03-15 via Nuitee