Crofton House Hotel

Hotels
7.9 (2742 reviews)
17 Croft Road , Torquay , gb

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Sauna
Hammam
Non-smoking throughout
Evening entertainment
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor room quality
Bad amenities

Categories

Cleanliness
3.9
Numerous complaints regarding cleanliness, including dusty rooms and unclean facilities.
Service
10
Staff were reported to be super friendly and helpful.
Location
10
Good location for exploring the area, easy walk to locations.
Room Quality
6.87
Mixed reviews: issues with room quality, including uncomfortable beds and damaged furniture.
Amenities
6.91
Indoor pool was cold and some amenities not well maintained.
Value for Money
7.86
Some guests felt it was good value for an overall unpleasant experience.
Food and Beverage
8.89
No specific mentions in reviews, assumed standard.
Overall Experience
8.75
Overall disappointing with numerous complaints, though some positive experiences noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Accommodation
Crofton House Hotel offers 27 suites and rooms in a charming 1850's villa, catering to all budgets. Each room is equipped with modern amenities like flat-screen TVs, complimentary tea/coffee, and Wi-Fi.

Relaxation and Recreation
Guests can unwind in the indoor heated swimming pool, outdoor pool (seasonal), hot tub, sauna, and steam rooms. Enjoy leisure time in the games room with a free pool table and darts. The south facing terrace and garden with sun loungers provide a perfect spot to soak up the sun.

Convenient Amenities
Benefit from free private and street parking. Although there is no bar on-site, guests can bring their drinks. Check-in at 2pm and cherish every moment until check-out at 11am.

Experience tranquility and comfort at Crofton House Hotel - book now for a memorable stay!

Important information:

Kindly note this property cannot accommodate people aged 18 years and younger.

The booking fee is charged upon confirmation of booking. This amount covers the cost of services like 24/7 customer support, technology tools, and guest promotions.

Please note that late check-in and late check-out are subject to request and availability and an additional charge of GBP 15.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EXT

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 2742 reviews
Cleanliness: 3.9
Service: 10
Location: 10
Room Quality: 6.87
Amenities: 6.91
Value for Money: 7.86
Food and Beverage: 8.89
Overall Experience: 8.75
G
Geoff • solo_traveller • gb
8
Pros:

Staff were excellent. Was shown to my room and host checked that I could get in with the code given. Great value for money and a good location close to town.

Cons:

Bathroom was very cramped with the shower enclosure having to be open to use the toilet.

2026-05-16 • via Nuitee
M
Mike • family_with_children • gb
5
Wouldn’t stay here again
Pros:

Location

Cons:

Mouldy, damp room. Motion sensor lights constantly on and off. Walls and Ceilings like cardboard.

2026-05-16 • via Nuitee
S
Stuart • solo_traveller • gb
4
2026-05-15 • via Nuitee
H
Hope • solo_traveller • gb
1
2026-05-15 • via Nuitee
R
Reka • couple • gb
1
SLUGS
Pros:

The receptionist was nice and helpful and the beach/ town centre is in a walking distance.

Cons:

Very shocking experience. Cracked sink, mould damage, wall cracks, but... Most seriously, there were slugs in the room during the night, which made the accommodation very unhygienic. Outside: Not enough parking space. Weed was growing out of the walls and roof. Lots of rubbish just outside the hotel. Pictures uploaded here must have been taken decades ago.
Hotel next to this where we spent the night before, was at the same price and a whole different world...

2026-05-15 • via Nuitee
J
James • couple • gb
8
Good value.
Pros:

Clean and secure.

Cons:

No restaurant.

2026-05-15 • via Nuitee
P
Paul • couple • gb
8
Cons:

Bathroom could of been bit bigger

2026-05-15 • via Nuitee
P
peter • solo_traveller • gb
5
2026-05-14 • via Nuitee
R
Ramin • couple • gb
7
Pros:

The receptionist, Mr. Hassan, was very helpful and friendly. He did his best to make everything easy and perfect for us. We would like to thank him.
The room cleanness 8/10
Locations 9/10
Staff 10/10
Facility 6/10

Summary: Value for the price

Cons:

Broken wardrobe
Broken toilet with wasting water sound all night
Broken shower

2026-05-14 • via Nuitee
M
Mikolajczak • solo_traveller • gb
10
Pros:

Great place, very nice staff, clean room. Very good value for the money.

Cons:

Non

2026-05-13 • via Nuitee
G
giorgia • couple • gb
10
10/10
Pros:

The staff went above and beyond to accommodate us. the room was clean and stocked. the pool and sauna are so good for value, not to forget about the games room, with a pool table and darts board. all in all, as someone who staying in lots of hotels, especially in the area, this really is a hidden gem. it’s so good we’ve extended 4 time already 😂. 10/10 recommend.

Cons:

nothing at all. i know this seems typical to say but seriously!

2026-05-13 • via Nuitee
A
Adam • solo_traveller • gb
10
2026-05-13 • via Nuitee
T
Tabatha • couple • gb
1
AVOID AVOID AVOID -- THIS IS A HOMELESS HOSTEL
Pros:

Nothing

Cons:

This is a homeless / drug addict hostel. Dirty rooms, smashed windows, no facilities, no hot water..Walked out after 10 minutes and random drunk people banging on my door. DO NOT STAY!

2026-05-13 • via Nuitee
E
Eleanore • couple • gb
10
Pros:

Cheap and cheerful. Comfy beds and great free facilities of steam, sauna and pool and free parking. Gorgeous garden. Short walk to sea front

2026-05-13 • via Nuitee
A
Aayan • couple • gb
10
2026-05-12 • via Nuitee
T
Tony • solo_traveller • gb
6
Pros:

Location was great for walking and exploring the town

Cons:

Mattress was poor quality could feel the springs, no batteries in the TV remote and the hotel feels tired and needs a refresh or decorating

2026-05-12 • via Nuitee
J
Jan • solo_traveller • gb
2
Pros:

Location

Cons:

When we arrived there were no parking spaces so had to park down the road.
Our room was up the stairs and through 3 doors and hallways that smelt really bad of drugs. Got to the room and the carpet was very dirty and smelly. Wanted the window open but the smell of drugs was strong so we went out until late thinking it would be ok. The garden was terrible, overgrown and even though they advertised a jacuzzi and outdoor pool, they were closed and couldn't get to them anyway. The indoor pool was closed at 7pm so we weren't able to use it as we had just eaten then it didn't open till 10am which is check out time. Never known a hotel to have early close and late opening for a pool.
The back terrace is a nice space but needs a lot of tlc, wooden furniture crumbling but a great view until you look down and see an unkept garden. The lounge is a lovely space. Probably the best part. Other areas downstairs looked like a storage space.
On checkout the shutter was down with no one to talk to about our time so we signed a book that was left on a little table and only knew about it cause another guest told us.
This place could be such a lovely hotel with a little time and management but it's like they are leaving it to rack and ruin, making a quick buck before knocking it down.
Would definitely not stay here again even if half the price.

2026-05-12 • via Nuitee
P
Pema • solo_traveller • gb
8
A comfortable and welcoming stay in a great location with lovely, helpful staff.
Pros:

I liked the comfortable en-suite rooms, the tea and coffee facilities, the friendly and helpful reception staff, and the great location in Torquay. Parking was also convenient, as there were plenty of spaces available nearby even when the hotel car park was full.

Cons:

There wasn’t really anything that affected my stay — I found the hotel comfortable, welcoming, and well located for what I needed.

2026-05-12 • via Nuitee
P
Purdie • solo_traveller • gb
6
Recent stay
Pros:

Location good, bed was comfy, slept well, bathroom clean

Cons:

Room had a few issues, drawer front coming off, coving on ceiling coming away, marks on walls

2026-05-11 • via Nuitee
S
Saad • solo_traveller • gb
9
Pros:

Good location , nice staff and excellent value for money would definitely recommend

2026-05-11 • via Nuitee