Holiday Inn Express Hotel & Suites San Diego Otay Mesa by IHG

Hotels
•
IHG
8 (209 reviews)
2296 Niels Bohr Ct, San Diego, California, 92154 , San Diego , US
+1 619-710-0900

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Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Internet access in public areas - high speed
Express check-in
Tours/ticket assistance
Snack bar/deli
Free self parking
See all facilities

Review Highlights

Pros:
Close to CBX/border - ideal for transit
Friendly, helpful staff and concierge
Good breakfast with variety
Many guests reported comfortable beds and quiet rooms
Complimentary toiletries/essentials provided
Cons:
Inconsistent housekeeping: reports of black hairs, mold smell, crumbs
Some rooms are dated or have maintenance issues (stained/old bathrooms, sofa bed)
Occasional front desk/reservation/check-in difficulties
Location in a commercial/warehouse area and far from city for some
Occasional noisy or uncomfortable mattresses

Categories

Cleanliness
6.5
Mixed reports: many reviews praise "clean" rooms but multiple guests reported black hairs, mold smell, dirty sheets, crumbs and refillable soap concerns, indicating inconsistent housekeeping standards.
Service
8.8
Generally positive: staff described as friendly, welcoming and helpful (concierge and breakfast staff praised). A few mentions of front desk being overwhelmed or check-in/reservation delays, but overall service is a strong point.
Location
8.5
Location is ideal for CBX/border access and close to the Tijuana airport connection; less convenient for city sightseeing and sits in a commercial/warehouse area, so suitability depends on traveler needs.
Room Quality
7
Mixed: several guests found beds and pillows very comfortable, while others reported uncomfortable or noisy mattresses, outdated sofa bed, stained/old bathrooms and maintenance issues.
Amenities
8
Amenities noted positively for complimentary essentials (toothbrushes, razors, etc.) and basic offerings; no major facility amenities frequently mentioned.
Value for Money
7.5
Value is mixed: many consider it good for a short stay to use CBX, but some guests felt price expectations (e.g., clean sheets at higher rates) were not always met.
Food and Beverage
9
Consistently positive comments about breakfast — described as good with lots of variety — making F&B a clear strength.
Overall Experience
8.7
Overall largely positive for the hotel's purpose (short stays/CBX access): clean and quiet for many, friendly staff and good breakfast, though inconsistent cleanliness and dated rooms lower some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Recreational Amenities

Indulge in leisure with an outdoor pool and a fitness center at the Holiday Inn Express Hotel & Suites San Diego Otay Mesa.

Complimentary Services

Enjoy free perks like wireless internet, buffet breakfast, and parking during your stay at this IHG Hotel.

Convenience and Comfort

Unwind in rooms equipped with modern amenities including refrigerators, microwaves, and flat-screen TVs. Plus, benefit from a business center, express check-in, and more.

Experience both relaxation and convenience at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel. 🌟

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 209 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 8.7
M
Maricruz • family
10
Pros:

The sofa bed needs to be updated
Noisy metal and uncomfortable mattress

2025-10-12 • via Nuitee
C
Celicia • family
10
Pros:

Big clean, clean rooms. Very comfortable. Nice hotel. Theres not a lot around the hotel but its super close to the border.

2025-10-12 • via Nuitee
L
Luis • family
6
Pros:

Not the cleanest and out dated.

2025-10-12 • via Nuitee
A
Andrew
10
Pros:

Bed was so comfortable and pillows great. Slept so good. Quiet. Safe environment. Its located around warehouses and businesses so if you are worried about saftey you are in an amazing spot here. Nobody even walked the street

2025-10-06 • via Nuitee
R
RICARDO
10
Pros:

Super

2025-10-05 • via Nuitee
P
patricia • family
10
Pros:

Very nice

2025-10-05 • via Nuitee
J
Joseph • family
10
Pros:

I came here to pick someone up from the CBX terminal, which connects directly to the Tijuana airport right at the border. This hotel is ideally located for that and it's very clean.
One of my favorite things is that they offer complimentary essentials like toothbrushes, toothpaste, razors, combs, and other handy items if you need them.

2025-09-29 • via Nuitee
D
Daniel
10
Pros:

Good

2025-09-28 • via Nuitee
B
Bryan
10
Pros:

good staff

2025-09-26 • via Nuitee
G
Gloria
6
Pros:

Overall good

2025-09-20 • via Nuitee
J
Juan Antonio • family_with_children
8
Pros:

Good for spending the night if you're going to use CBX

2025-09-17 • via Nuitee
I
Irma • family_with_children
8
Pros:

Facility was clean. The employees answering the phone were amazing!

2025-09-09 • via Nuitee
X
Xenia
2
Pros:

The toilet in our room was black inside, I didn’t like that the soaps in the bathrooms are refillable instead of individual.

2025-09-09 • via Nuitee
G
Gustavo
10
Pros:

Rooms could be a little cleaner mirror had a big handprints nothing major

2025-09-08 • via Nuitee
T
takjoy
8
Pros:

2025-09-06 • via Nuitee
J
Jarrett
10
Pros:

Perfect for a short stay before using CBX for our next flight!

2025-09-04 • via Nuitee
I
Itenda
10
Pros:

Clean and quiet place to be for relaxing time

2025-09-01 • via Nuitee
J
Jaqueline
10
Pros:

The hotel is very nice, staff are welcoming and friendly and make your check in and out easy and fast. The concierge was helpful and friendly. The breakfast was good with lots of variety. I really enjoy my and family stay

2025-09-01 • via Nuitee
K
Kathleen • family
4
Pros:

The room was clean; however, the room stunk of wet rag. We didn’t complain because we were only there for one night. It was also very loud.

2025-08-31 • via Nuitee
K
Kimberly
2
Dirty and black hairs in bed
Pros:

There were black hairs in the bed. Called the front desk which seemed annoyed and they brought up sheets which I changed myself. The front desk person was clearly overwhelmed but when I’m paying 170 plus dollars I at least want clean sheets. The room smelled like mold. It was less than one star all around

2025-08-30 • via Nuitee