Gran Meliá Palacio de Isora Resort & Spa

Hotels
Gran Melia Hotels & Resorts
8.5 (2050 reviews)
Avenida Los Océanos s/n , Alcalá , es

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful location
Fantastic pools
Friendly staff
Cons:
Cleanliness issues
High food prices
Understaffed restaurant areas

Categories

Cleanliness
7.75
Some complaints about room cleanliness and service responsiveness.
Service
9.25
General positive sentiment with some concerns about staffing levels.
Location
9.25
Beautiful location surrounded by nature; a highlight of the stay.
Room Quality
8.25
Rooms rated highly for comfort, but some issues with cleanliness noted.
Amenities
8.75
Great pools and architecture, but some facilities were understaffed.
Value for Money
8.25
Some guests felt the services and food prices were not high enough for the hotel rating.
Food and Beverage
7.75
Mixed reviews on food quality; breakfast options noted as limited for a 5-star hotel.
Overall Experience
8.75
Overall satisfaction with a memorable experience, despite some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:38

Property Description

Luxurious Oceanfront Escape

Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.

Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.

Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.

Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!

Important information:

When traveling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room.

Please note that guests must present the credit card used to make the reservation on arrival.

When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2050 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
Z
Z.naseem solo_traveller il
10
Perfect stay
Pros:

The breakfast, the resturants and above all the staff.
All was perfect

Cons:

Non

2026-05-02 via Nuitee
J
Jennifer family_with_children gb
10
Had a wonderful stay with my family
Pros:

Enormous choice of options for breakfast and very well presented

Cons:

Nothing

2026-05-02 via Nuitee
C
Charles couple fr
10
Un magnifique hôtel, un buffet extraordinaire
2026-05-01 via Nuitee
E
Estiben couple es
10
EXCELENTE
Pros:

Muy elegante

2026-04-30 via Nuitee
A
Andres solo_traveller es
10
2026-04-30 via Nuitee
I
Ioana solo_traveller ro
10
2026-04-29 via Nuitee
K
Kane family_with_children gb
8
Very good overall stay with excellent staff and facilities, slightly let down by pricing and booking quirks.
Pros:

Staff were consistently attentive and helpful throughout, especially Carolina who quickly resolved a room issue and Zaher (ladies with the tattoos) at the pirate pool who was excellent every day. Rooms were good and the sea view upgrade was well worth it. The overall atmosphere is calm and well kept. Despite what some reviews say, getting loungers was not a problem if you go early and they also free up during the day. Food was varied with good options, the Asian restaurant and Duo were standouts. The saltwater pool that people call “cold” is actually very refreshing.

Cons:

Dinner reservations can be difficult to secure at good times unless you push guest services, although they do try to help if you raise it. Drink prices are high for what you get, €8 for a “large” beer that isn’t really large feels excessive. Service at the Italian restaurant was noticeably slow compared to other

2026-04-28 via Nuitee
C
Christel couple de
10
Ein außerordentlich entspannter Urlaub in einer wunderschönen Umgebung
Pros:

Lage des Hotels fantastisch -
Angebot in den Restaurants gut, im
Buffetrestaurant Pangea hervorragend !

Cons:

Nicht erwähnenswerte Kleinigkeiten, die den wunderbaren Aufenthalt nicht beeinflusst haben!

2026-04-26 via Nuitee
E
Enrik solo_traveller ch
7
Grosszügig und weitläufig
Pros:

Grosszügige Anlage mit vielen Pools, Bars, Restaurants und Liegeflächen. Riesiges Frühstücksbuffet. Sehr freundliche und sehr hilfsbereite aufmerksame Mitarbeitende. Viele Parkplätze.
Gute Abendshows.

Cons:

Etwas in die Jahre gekommen und verlebt.
(Zu) viele (Klein-) Kinder. Sehr fokussiert im Familiensegment, auch wenn es einen Pool mit Liegebereich adults only hat.

2026-04-26 via Nuitee
Y
yurena couple es
10
2026-04-25 via Nuitee
J
Jessica solo_traveller gb
6
Ok
Pros:

Location was excellent

Cons:

For a 5 star hotel u can’t borrow a basketball, u have to pay 1 euro to weigh ur suitcase, the guest experience was disappointing as they didn’t accommodate me and my wife to experience Nami on her birthday, the word “all inclusive “ is misleading . The toilet got flooded the 1st time my wife had a shower. The hallway smells of sewage every morning when we wake up. There’s a few more I want to say but I hope you get my point.

2026-04-25 via Nuitee
Y
Yasin couple gb
10
Pros:

Amazing hotel beautiful surroundings
Staff great
Food
Service
Restaurant
All very good above and beyond

2026-04-24 via Nuitee
V
Vegard family_with_children no
7
2026-04-24 via Nuitee
R
robert couple no
10
2026-04-24 via Nuitee
M
Melina couple de
4
2026-04-23 via Nuitee
Y
Yunieski Andrés couple es
10
Pros:

Todo muy bien

Cons:

Todo bien

2026-04-22 via Nuitee
L
laura couple es
7
Bien pero no un 5 estrellas
Pros:

Las habitaciones son amplias y limpias

Cons:

Habíamos avisado previamente si era posible entrar antes a la habitación, por booking nos contestaron que según disponibilidad, pero cuando llegamos allí a las 12:30 Yeray nos dijo automáticamente y sin consultar que no era posible, creemos que eso no es propio de un hotel 5 estrellas. Estaba atestado de niños por lo que pedimos por favor que nos pusieran en una zona más tranquila, y nos cambiaron de habitación. Saúl fue muy amable con nosotros y nos indicó si necesitábamos algo extra. El desayuno es un poco caos con tanto niño y hay que hacer colas. La experiencia no es de 5 estrellas ya que para ello tienes que pagar extra. Hamacas llenas desde primera hora, restaurantes y desayunos llenos.

2026-04-21 via Nuitee
A
Abdelhaq couple gb
3
2026-04-19 via Nuitee
C
Carlos Daniel couple es
10
Magnífico
Pros:

Todo

Cons:

Nada

2026-04-19 via Nuitee
G
Gergana family_with_children gb
9
2026-04-19 via Nuitee