London Luton Vale Hotel

Hotels
IHG
8.2 (116 reviews)
Butterfield, Hitchin Road, Stopsley, Luton, England, LU2 8DL , Luton , GB

Facilities

Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Easy to find
Cons:
Not clean
Poor food quality
Rooms need upgrading

Categories

Cleanliness
6.18
Not clean; blood stains on sheets and dust under the bed.
Service
9.99
Friendly and helpful staff, excellent service noted.
Location
9.69
Conveniently located, 20 minutes walk to nearby shops and restaurants.
Room Quality
7.14
Rooms need upgrading; beds were uncomfortable with sticking springs.
Amenities
8.17
Basic amenities provided, needing improvements.
Value for Money
8.63
Perceived as poor value given the quality.
Food and Beverage
6.18
Poor quality food and drinks; more like a travelodge.
Overall Experience
9.65
Overall experience supported by good service but marred by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:58

Property Description

Experience a perfect blend of comfort and convenience at London Luton Vale Hotel, nestled in the heart of Luton.

Unmatched Amenities
Indulge in our well-appointed guestrooms featuring modern conveniences like LCD televisions and deep soaking bathtubs. Stay connected with complimentary wired and wireless internet access throughout the property.

Dining Delights
Savor exquisite cuisine at our Pavilion Restaurant, where you can enjoy delightful garden views while you dine. For those looking for convenience, room service is readily available during limited hours.

Ideal for Events
With over 1,000 square feet of versatile conference space, we cater to all your business and event needs, ensuring a seamless experience from start to finish.

Escape to relaxation and book your stay at London Luton Vale Hotel today!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 116 reviews
Cleanliness: 6.18
Service: 9.99
Location: 9.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 6.18
Overall Experience: 9.65
S
SukiAH solo_traveller gb
6
Pros:

Location

Cons:

Room was dusty, and refurbishment not completed in our room

2026-05-16 via Nuitee
C
Catherine T Tubutiene solo_traveller gb
10
Brilliant stay before flying out
Pros:

Food was amazing breakfast, lunch and dinner. Staff were attentive and extremely helpful.

2026-05-12 via Nuitee
D
David family_with_children gb
1
Wouldn’t return
Pros:

Location

Cons:

The state of to rooms very dirty and old stains on carpets

2026-05-11 via Nuitee
D
Daxa couple gb
5
It was okay, nothing special.
Pros:

The bar was nice and big.

Cons:

The lighting in the room was get and there was only one mirror, which was in the bathroom.

2026-05-10 via Nuitee
J
Jillian family_with_children gb
10
Excellent stay.
Pros:

Close to where we needed to be.

Cons:

Car parking was nearly full at times and is an additional cost.

2026-05-10 via Nuitee
N
Nicola extended_group gb
8
2026-05-10 via Nuitee
G
Gilbert couple gb
10
Exceptionsl
Pros:

ALL staff are exceptional. So customer focussed and so friendly.

2026-05-09 via Nuitee
T
Thakrar solo_traveller gb
8
2026-05-09 via Nuitee
V
Vikash solo_traveller gb
6
Honest feedback
Pros:

Staff were superb and the lobby, bar and breakfasts were brilliant.

Cons:

No mirrors in the rooms, mattress not comfortable for over £100 per night.

2026-05-03 via Nuitee
L
Louise solo_traveller gb
8
2026-05-01 via Nuitee
L
LEYRE solo_traveller es
10
Pros:

Tuvimos un problema con un retraso en un vuelo del aeropuerto de Luton, que se demoró hasta el día siguiente y a pesar de llegar muy tarde, el personal fue súper amable, tanto en el check-kin, como en el desayuno como en el check out. Si tuviese que destacar algo es el trato amable y cercano del personal. Fue de 10

Cons:

Estaban de obras con lo cual habia algunos desperfectos en las habitaciones, pero avisaban de ello, con lo cual considero que entra dentro de lo normal cuando se están haciendo obras y atendiendo a clientes a la vez.

2026-04-28 via Nuitee
L
Leventee solo_traveller gb
10
Pros:

dusul , atmosfera

2026-04-28 via Nuitee
R
Ryan couple gb
8
2026-04-27 via Nuitee
D
daniel solo_traveller ro
10
2026-04-27 via Nuitee
J
Jo solo_traveller gb
8
Pros:

Staff and amazing and very friendly

Cons:

It's all okay but I think you accept things knowing its going to be refurbished soon, so for example the shower is not very powerful, hair dryer kept cutting out.

2026-04-26 via Nuitee
J
Jillian family_with_children gb
9
2026-04-26 via Nuitee
C
Caroline solo_traveller ie
9
Great Hotel
Pros:

Everything, especially the staff, never met such happy friendly and helpful people working in a hotel

Cons:

We were travelling for a funeral and wanted to check in early , I had requested an accessible room or a room near the lift because of mobility issues , the room wasn't ready so we had to wait until evening to check in and then discovered that we could have had a room near the lift earlier but weren't offered it. Also the accessible room is at the end of the corridor which doesn't make much sense. Not everyone who needs an accessible room is in a wheelchair and so can be wheeled to the room, some people need the room for access to the shower and not have to try climb into the bath in order to wash

2026-04-24 via Nuitee
P
PETER family_with_children gb
10
Very nice stay
Pros:

Very clean and nice rooms

2026-04-24 via Nuitee
M
MIck couple gb
10
great location, helpful staff
Pros:

great location

2026-04-21 via Nuitee
K
KULDEEP family_with_children gb
10
2026-04-20 via Nuitee