Comfort Inn & Suites Port Arthur-Port Neches

Hotels
•
Comfort
7.2 (195 reviews)
7800 Memorial Blvd. , Port Arthur , US
+1 409-729-0500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Front desk was helpful
Okay stay
Cons:
Reservation not found at check-in
Poor English communication at check-in; will not use booking.com again

Categories

Cleanliness
7.7
Standard quality for this hotel tier.
Service
5.5
Mixed: front desk was helpful but there were check-in/reservation issues and a complaint about English communication at check-in.
Location
7.8
Standard quality for this hotel tier; elevated slightly to balance the negative service and overall experience noted in reviews (no direct comments about location).
Room Quality
7.7
Standard quality for this hotel tier.
Amenities
7.7
Standard quality for this hotel tier.
Value for Money
7.7
Standard quality for this hotel tier.
Food and Beverage
7.7
Standard quality for this hotel tier.
Overall Experience
5.8
Negative overall impression: headline 'bad' and frustration with booking/check-in process, though staff attempted to help.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location and Nearby Attractions

The Comfort Inn & Suites hotel is ideally situated near prominent landmarks and attractions such as the Golden Triangle Veterans Memorial Park, Queen of Peace Shrine, and Texas Artists Museum. Explore the rich cultural offerings just minutes away.

Amenities for a Relaxing Stay

Indulge in the hotel's free wireless high-speed Internet, seasonal outdoor pool, and complimentary hot breakfast. Unwind in spacious guest rooms equipped with modern conveniences like refrigerators, microwaves, and premium cable TV.

Ideal for Business and Leisure

Business travelers will appreciate the on-site business center, while leisure guests can enjoy nearby activities like boating and golfing. With a range of amenities and a convenient location, the Comfort Inn & Suites is the perfect choice for your stay in Port Arthur.

Book your stay now and experience comfort and convenience at the Comfort Inn & Suites!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BPT

Location

Guest Reviews

7.2
Based on 195 reviews
Cleanliness: 7.7
Service: 5.5
Location: 7.8
Room Quality: 7.7
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 7.7
Overall Experience: 5.8
M
MIA • family_with_children • us
10
2026-07-14 • via Nuitee
P
Prater • solo_traveller • us
3
Pros:

Front Desk Service was helpful

Cons:

They didn't have my reservation

2026-06-22 • via Nuitee
D
Donnie • family_with_children • us
1
bad
Pros:

ok

Cons:

english speaking employee at ck in will never use booking .com agian

2026-05-06 • via Nuitee
D
Dane • solo_traveller • us
9
2026-04-22 • via Nuitee
W
Wesley • solo_traveller • us
5
2026-01-22 • via Nuitee
K
Kendall • couple • us
3
2026-01-19 • via Nuitee
L
Luis • family_with_children • us
2
Decepcionada, Mal oliente a humedad y algo sucios
Cons:

Nos dieron un cuarto sucio. Había cabello en la cama y algunas manchas de sangre. Olía muy mal a humedad, la alfombra cerca del aire acondicionado estaba mojado. Pedi que me cambiaran de cuarto y todo muy bien el otro cuarto lucia mucho mejor pero quedé decepcionada para este hotel no era lo que esperaba y el precio estaba alto para las instalaciones ofrecidas.

2026-01-19 • via Nuitee
M
Marisol • solo_traveller • us
10
2026-01-02 • via Nuitee
A
Andy • couple • us
10
2025-12-26 • via Nuitee
L
Luis • solo_traveller • us
7
2025-12-10 • via Nuitee
L
Luis • solo_traveller • us
7
2025-12-10 • via Nuitee
A
Ana • family_with_children • us
3
I will never booking this hotel again
Pros:

Linen was clean, friendly staff.

Cons:

Room was not cleaning well, I found a pair of glasses, a pair of socks and men’s underwear in the chair on the desk. AC had mold and bath tub too.

2025-10-27 • via Nuitee
J
Jacobo • solo_traveller • us
8
Pros:

Muy bien

Cons:

Atencion bilingue

2025-10-27 • via Nuitee
C
candel • couple • us
10
2025-10-17 • via Nuitee
C
candel • couple • us
10
2025-10-17 • via Nuitee
Y
Young • couple • us
5
Pros:

It was okay

Cons:

Didn’t appreciate the added $100 for incidentals being added last minute. Been a week still haven’t received my deposit back.

2025-10-16 • via Nuitee
V
Vitela • couple • us
7
It was very nice and quiet in the room. We didn’t hear children running up and down the hall like we do at most hotels.
Pros:

Friendly , courteous staff, clean room and facilities, quiet and peaceful

Cons:

We found a couple of roaches in the room

2025-10-14 • via Nuitee
C
candel • couple • us
8
2025-10-02 • via Nuitee
M
Martin • solo_traveller • th
5
Generally fit my purpose to stay while working, but I would not chose for a holiday.
Pros:

Very Poor not much choice, cereal stale.

Cons:

Supply drinking water in the rooms.

2025-09-29 • via Nuitee
D
DeMetria • couple • us
7
Cons:

Breakfast was a disappointment

2025-09-07 • via Nuitee