Comfort Hotel Kumamoto Shinshigai

Hotels
•
Comfort
8.1 (591 reviews)
Shinshigai 2-10 , Kumamoto , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good value
Cons:
Cleanliness issues
Cramped dining area

Categories

Cleanliness
7.24
There was mention of uncleanliness with previous guests' items left in the room.
Service
8.71
Friendly and patient staff, provided good support in various situations.
Location
8.75
Prime location near trams, restaurants, and convenience stores.
Room Quality
7.7
Rooms were generally comfortable but some concerns about outdated facilities.
Amenities
8.23
Good amenities including free breakfasts and coffee, though some issues were noted.
Value for Money
8.19
Overall good value considering the location and amenities provided.
Food and Beverage
7.74
Decent breakfast options, but some felt cramped.
Overall Experience
8.21
Customers had a generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:53

Property Description

Modern Rooms with Amenities
Comfort Hotel Kumamoto Shinshigai offers modern rooms equipped with a coffee maker, flat-screen TV, and free WiFi. Guests can enjoy the convenience of a fridge, electric kettle, and complimentary green tea bags. Nightwear, slippers, and en suite bathrooms with hairdryers and toothbrush sets ensure a comfortable stay.

Convenient Services
The hotel provides a 24-hour reception, dry cleaning services, and amenities like a trouser press and air humidifier. Guests can also borrow chargers for certain mobile phones. Drinks vending machines are available on-site for added convenience.

Ideal Location and Dining
Located a short walk from Kumamoto Castle and close to various restaurants, the hotel is easily accessible from JR Kumamoto Station via tram. Guests can start their day with a complimentary breakfast featuring eggs, salad, and fresh fruits in the dining room.

Book your stay at Comfort Hotel Kumamoto Shinshigai for a modern and convenient experience!

Important information:

Please note that you must show a valid photo ID and credit card upon check-in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.1
Based on 591 reviews
Cleanliness: 7.24
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 7.74
Overall Experience: 8.21
J
Ju chen • extended_group • tw
8
Pros:

逛街很方便

Cons:

空間比較小

2026-02-08 • via Nuitee
裕司 • family_with_children • jp
9
Pros:

朝食が美味しかった。
コーヒーを部屋で飲めるように、持ち運びできるようになっていたのがよかった。
チェックイン前の手荷物預かりをスタッフが気持ちよく説明し、対応してくれた。

2026-01-31 • via Nuitee
K
Kazuko • family_with_children • jp
8
2026-01-31 • via Nuitee
J
JUN • solo_traveller • jp
8
2026-01-28 • via Nuitee
K
KEIICHI • solo_traveller • jp
8
2026-01-28 • via Nuitee
Y
yujin • couple • us
9
Good location and value
Pros:

Location

Cons:

Tiny room

2026-01-28 • via Nuitee
Y
Yu-hsuan • family_with_children • tw
8
Pros:

方便

2026-01-27 • via Nuitee
S
Shinichi • solo_traveller • jp
5
2026-01-21 • via Nuitee
N
Nobutake • extended_group • jp
8
Pros:

朝食は日によって内容が異なっていたので、ありがたかったです。チェックアウトもスムーズにできました。

Cons:

周りが繁華街なので、少々夜間もにぎやかなのが難点でした。

2026-01-21 • via Nuitee
T
TAKAAKI • family_with_children • jp
5
2026-01-20 • via Nuitee
M
Martin • couple • sk
8
2026-01-20 • via Nuitee
T
Takashi • family_with_children • jp
8
2026-01-19 • via Nuitee
T
Takiko • couple • jp
9
宿泊の近くに食事処沢山ある
Pros:

朝食美味しかった。宿泊近くに食事処が沢山あって良かった

2026-01-19 • via Nuitee
K
Kazumasa • couple • jp
9
2026-01-19 • via Nuitee
Y
youichi • solo_traveller • jp
8
安くて大満足
Pros:

繁華街にありながら、静かなホテルでした
スタッフの対応も良く、安いのに満足でした。
朝食も種類があり大満足でした。

Cons:

なし

2026-01-19 • via Nuitee
I
ITOKAZU • solo_traveller • jp
10
Pros:

スタッフの対応がとても良かったです

2026-01-19 • via Nuitee
T
tsunghsuan • family_with_children • tw
7
2026-01-19 • via Nuitee
M
Minako • solo_traveller • jp
9
快適
Pros:

駐車場が近かった。

Cons:

ドライヤーがあったのか、なかったのか、わからなかった。

2026-01-19 • via Nuitee
H
hiroki • extended_group • jp
7
2026-01-19 • via Nuitee
H
HUI PING • extended_group • tw
10
2026-01-19 • via Nuitee