Comfort Hotel Kumamoto Shinshigai

Hotels
•
Comfort
8.1 (605 reviews)
Shinshigai 2-10 , Kumamoto , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good value
Cons:
Cleanliness issues
Cramped dining area

Categories

Cleanliness
7.24
There was mention of uncleanliness with previous guests' items left in the room.
Service
8.71
Friendly and patient staff, provided good support in various situations.
Location
8.75
Prime location near trams, restaurants, and convenience stores.
Room Quality
7.7
Rooms were generally comfortable but some concerns about outdated facilities.
Amenities
8.23
Good amenities including free breakfasts and coffee, though some issues were noted.
Value for Money
8.19
Overall good value considering the location and amenities provided.
Food and Beverage
7.74
Decent breakfast options, but some felt cramped.
Overall Experience
8.21
Customers had a generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:53

Property Description

Modern Rooms with Amenities
Comfort Hotel Kumamoto Shinshigai offers modern rooms equipped with a coffee maker, flat-screen TV, and free WiFi. Guests can enjoy the convenience of a fridge, electric kettle, and complimentary green tea bags. Nightwear, slippers, and en suite bathrooms with hairdryers and toothbrush sets ensure a comfortable stay.

Convenient Services
The hotel provides a 24-hour reception, dry cleaning services, and amenities like a trouser press and air humidifier. Guests can also borrow chargers for certain mobile phones. Drinks vending machines are available on-site for added convenience.

Ideal Location and Dining
Located a short walk from Kumamoto Castle and close to various restaurants, the hotel is easily accessible from JR Kumamoto Station via tram. Guests can start their day with a complimentary breakfast featuring eggs, salad, and fresh fruits in the dining room.

Book your stay at Comfort Hotel Kumamoto Shinshigai for a modern and convenient experience!

Important information:

Please note that you must show a valid photo ID and credit card upon check-in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.1
Based on 605 reviews
Cleanliness: 7.24
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 7.74
Overall Experience: 8.21
西 • family_with_children • jp
7
2026-04-07 • via Nuitee
P
PEIJING • couple • tw
8
2026-04-06 • via Nuitee
永田 • solo_traveller • jp
7
標準
Pros:

朝食付き

Cons:

カギが中々開かない

2026-04-04 • via Nuitee
K
kazunori • solo_traveller • jp
5
お手軽
Pros:

ロケーション
コンセントが多い

Cons:

廊下から客室の声が響いて聞こえる。
シャワー水洗のホットかコールドの表示が分からなかった。客室数に対してエレベーターが少なく遅い。朝食が無料なので料理数が少ないと感じた

2026-04-04 • via Nuitee
R
Richel Fatima • couple • de
10
2026-04-03 • via Nuitee
竹原 • family_with_children • jp
8
飲んで騒いで直ぐに寝れるサイコー
Pros:

ホテルを出てすぐからの歓楽街・飲食街　充実していました。
駐車場も有料でしたが、隣に大きなパーキングが有り便利でした。

Cons:

加湿がほどよくなかったぐらいです

2026-03-31 • via Nuitee
M
murakami • couple • jp
10
満足
Pros:

夕食するお店が徒歩圏内に沢山あります。朝食も品数が沢山あり、満足でした😊

Cons:

朝食のいちごスムージーが薄かったのが残念です😅

2026-03-31 • via Nuitee
古川 • couple • jp
8
Pros:

スタッフの対応が良かった。

2026-03-28 • via Nuitee
H
HIROMI • family_with_children • jp
9
同じグループのホテルがあるようなので、別の場所でもあれば利用したいと思います
Pros:

セルフのドリンクコーナーのそばに図書こーなーがありましたが
ラインナップが地元に関連した知的で興味深い本ばかりで、時間があれば
このコーナーをゆっくり堪能したかったところです

朝食なしだと思っていましたが、必要十分な食事が和洋ビュッフェスタイルで選べました。
別の宿でもビュッフェスタイルの朝食が付いていましたが、品数はとても多かったので一見豪華でしたが
正直冷凍食品と業務用レトルトばかりで味が濃すぎて辟易しました。
こちらは品数は少なめですが郷土料理が一品出されていたり、シンプルな味付けでご飯がおいしくいただけましたし
洋食の人にも満足できるものでした

Cons:

特にないdすが、正直全て端末操作なのはホテルマンが目の前にいるのに
よくわからないですね

2026-03-27 • via Nuitee
Y
YUKAKO • couple • jp
6
2026-03-26 • via Nuitee
L
Louise • family_with_children • nz
9
comfortable
Pros:

handy parking next door, big quiet corner room, staff were very helpful good breakfast

2026-03-19 • via Nuitee
昭瑋 • couple • tw
8
2026-03-17 • via Nuitee
Ｙuuko • couple • jp
8
2026-03-16 • via Nuitee
T
TSUYAMA • solo_traveller • jp
8
Pros:

スタッフの接客素晴らしい👍

2026-03-08 • via Nuitee
髙田 • couple • jp
8
2026-03-04 • via Nuitee
柿迫 • family_with_children • jp
8
Pros:

繁華街で便利が良い

2026-02-26 • via Nuitee
T
tadashi • solo_traveller • jp
6
2026-02-23 • via Nuitee
J
Ju chen • extended_group • tw
8
Pros:

逛街很方便

Cons:

空間比較小

2026-02-08 • via Nuitee
K
Kazuko • family_with_children • jp
8
2026-01-31 • via Nuitee
裕司 • family_with_children • jp
9
Pros:

朝食が美味しかった。
コーヒーを部屋で飲めるように、持ち運びできるようになっていたのがよかった。
チェックイン前の手荷物預かりをスタッフが気持ちよく説明し、対応してくれた。

2026-01-31 • via Nuitee