Residence Inn Newport News Airport

Hotels
Residence Inn
8.2 (195 reviews)
531 Saint Johns Road , Newport News , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Everything was great
Cons:
Staff incompetent

Categories

Cleanliness
7.36
Staff incompetence suggests potential cleanliness issues.
Service
8.33
Standard service quality for this hotel tier despite noted incompetence.
Location
8.87
Great location as mentioned in the review.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Standard quality for this hotel tier.
Value for Money
8.01
Standard quality for this hotel tier.
Food and Beverage
8.36
Standard quality for this hotel tier.
Overall Experience
8.03
A balanced experience with good location offsetting service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:53

Property Description

Convenient Location and Amenities

This Virginia hotel, just 3.4 miles from Newport News/Williamsburg International Airport, offers free airport shuttles and an indoor pool. Suites feature kitchens, free Wi-Fi, and flat-screen cable TVs with HBO.

Spacious Suites with Fully Equipped Kitchens

The spacious suites of Residence Inn Newport News Airport feature sofa beds and dining areas. All suites have a living area, work desk, and a fully equipped kitchen with a dishwasher.

Delicious Dining Options and Recreational Activities

Guests can enjoy a breakfast buffet at The Gatehouse every morning. There is also a 24-hour market that offers light meals and snacks. Newport News Airport Residence Inn provides a grocery shopping service and gym. Their sport court includes an outdoor tennis court and basketball court.

Book now to experience the comfort and convenience of Residence Inn Newport News Airport!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 195 reviews
Cleanliness: 7.36
Service: 8.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 8.36
Overall Experience: 8.03
T
TreQuan couple us
1
Cons:

I got charged two and nobody would give me my money back

2026-02-11 via Nuitee
L
Lisa family_with_children us
6
2026-01-24 via Nuitee
A
AVA family_with_children us
10
2026-01-20 via Nuitee
S
Sherri couple us
4
Do not book through a third party if you are staying here.
Pros:

Location

Cons:

Staff incompetent

2025-12-24 via Nuitee
S
Sade family_with_children us
10
Pros:

everything was great

2025-11-03 via Nuitee
C
Claxton family
6
Pros:

Clean room, unclean appliances (i.e. outer refrig door)

2025-10-12 via Nuitee
M
Melissa family_with_children us
10
2025-08-10 via Nuitee
T
Theodore young couple us
5
Passable
2025-06-23 via Nuitee
T
Terry family
4
Pros:

Looks well maintained, does NOT look “newly renovated “.

2025-06-20 via Nuitee
M
Michelle family with young children us
8
Very good
2025-05-17 via Nuitee
C
Cynthia family with young children us
9
Superb
Pros:

Very nice staff was wonderful

2025-05-13 via Nuitee
L
Lakisa family
10
Pros:

Customer service was fast and great. Parking was limited due to construction.

2025-05-12 via Nuitee
M
Michael young couple us
8
Very good
2025-04-04 via Nuitee
M
Mizzle solo traveller us
3
Great facility but terrible front desk customer service
Pros:

The front desk associate was very rude I had to settle for a room that I didn’t book I will never book there again if I had to deal with her and I was over charged for the room I had to settle for it was just a disappointment from the start.

Cons:

Front desk associate was very rude and I was over charged for a room I had to settle for other than the original price.

2025-03-24 via Nuitee
A
Aretha group us
8
Very good
2025-03-05 via Nuitee
C
Chanel review category business travellers us
5
Overall, this day was fun other than the little staff incident
Pros:

It was very close to my work area and it was a lot of things for kids did we were close to where the hotel was

Cons:

I didn’t like that called the wrong as why they called 911 and I was kind of confused

2025-02-03 via Nuitee
J
Julia young couple us
8
Good hotel for travelers who don't want to eat out all the time
Pros:

Clean spacious room with functional layout. Lots of electrical outlets in convenient locations. Kitchenette area well stocked with dishes and cooking implements, full-size fridge, etc. Room had an ethernet cable, which came handy when wi-fi glitched (as it did often).

Cons:

Wi-fi - so-so. Initial sign-on took several tries regardless of device used (laptop, tablet, cell phone). Once on, it seemed to keep the network connection, but the signal was often weak.

Breakfast was served very early for leisure travelers and, disappointingly, there was not even a tea/coffee station left for guests to use throughout the day - seems like that would be easy to maintain and such a nice convenience for the guests.

2025-01-28 via Nuitee
N
Nathan family with young children us
9
Superb
2025-01-22 via Nuitee
T
Taje' family_with_children
2
Pros:

Me and my family came here to rest for the night after traveling all day on our way home. Initial walk-in very nice, however upon entering our room it smelled of smoke but we figured someone did that before however as we were waking up the smell became so bad. I am now sick from the smoke filled air that came through the vent above the bed as well as the vent directly shooting in my face in the shower. My husband couldn’t take a full shower due to the same issue. We called the front desk twice but was told there was nothing they could do since maintenance smelled nothing in the hallway. Asked for them to enter the room—no response. So as we checked out I asked the front desk to come with me to see the smell and upon opening the door the lady couldn’t even walk in it was so thick. I am now sick from the hours of smoke inhalation.

2024-12-30 via Nuitee
D
Dileonne young couple us
8
Besides the bathroom toilet being broken, this was a great choice for the price.
Pros:

Great value for the price; Great location; Staff was wonderful

Cons:

The bathroom was pretty much out of order

2024-12-23 via Nuitee