Hilton Garden Inn Winston-Salem/Hanes Mall

Hotels
•
Hilton Garden Inn
8.2 (312 reviews)
1325 Creekshire Way , Winston-Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Staff was friendly
Great location
Clean property
Cons:
Hot water slow
No breakfast included
Issues with housekeeping and bugs

Categories

Cleanliness
7.53
Mixed sentiment; generally clean but some issues reported, including bugs and unclean rooms.
Service
9
Mixed feedback; friendly service mentioned, but some issues with staff responsiveness.
Location
9.04
Positive comments about the great location with nearby restaurants and shopping.
Room Quality
7.99
Some complaints about comfort and cleanliness; however, USB ports and space were appreciated.
Amenities
8.02
Amenities like the pool were mentioned positively, but closure issues were noted.
Value for Money
8.48
General sentiment reflects reasonable pricing for the stay but issues with included services.
Food and Beverage
7.03
Negative sentiment surrounding breakfast not being included.
Overall Experience
8.5
Overall mixed experiences, some enjoyed their stay despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:46

Property Description

Modern Amenities in Every Room

Discover the convenience of having a microwave and mini-refrigerator in each guestroom at our Winston-Salem hotel. Never go hungry with our 24-hour convenience store just steps away.

Fitness and Dining Options

Start your day right with a workout in our 24-hour fitness center, followed by a delicious breakfast at the Great American Grill restaurant. Indulge in a relaxing swim in our indoor pool or unwind with a movie on our flat-screen TVs.

Prime Location

Located near Hanes Mall, our hotel offers easy access to a variety of shops, restaurants, and entertainment options. Explore the nearby Benton Convention Center for events and conferences.

Book your stay at the Hilton Garden Inn Winston-Salem/Hanes Mall now for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 312 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
J
Jyles • couple • us
10
Fantastic to they st this location
Pros:

It was neat clean secluded

Cons:

That i could not stay longer

2026-02-10 • via Nuitee
O
Onoh • couple • us
10
2026-01-24 • via Nuitee
K
Knickel • solo_traveller • us
8
2026-01-23 • via Nuitee
A
Ami • family_with_children • us
8
2026-01-20 • via Nuitee
J
Jose • couple • us
2
never again.
Pros:

never cleaned room in 3 nights stay. it was suppose to be cleaned every other day. I also confirmed with the front desk that it was scheduled to be cleaned after 2nd migjt and they said yes. arrived at 9pm from dinner and not done. this explains why i ran out of toilet paper. killed 2 bugs in the bathroom when i checked in.

Cons:

no maid service when it was due, you need an exterminator to visit your rooms, beds not comfortable at all.

2026-01-19 • via Nuitee
Q
Quanesha • couple • us
8
Pros:

Very clean and staff was nice.

2026-01-19 • via Nuitee
T
Theresa • couple • us
10
Wonderful
Pros:

Went to another location for breakfast. Tradition.

2026-01-19 • via Nuitee
N
Nicole • family_with_children • us
8
Cons:

Breakfast was not included with price of room

2026-01-19 • via Nuitee
J
Jose • couple • us
2
go some place else
2026-01-19 • via Nuitee
S
Sade • solo_traveller • us
10
Pros:

Pool

Cons:

No free breakfast

2026-01-19 • via Nuitee
P
Paul • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kaitlin • couple • us
10
2026-01-09 • via Nuitee
J
Jones • solo_traveller • us
10
2026-01-08 • via Nuitee
S
Scarritt82 • solo_traveller • us
10
Pros:

Staff

Cons:

Hot water slow

2025-12-30 • via Nuitee
J
Joy • solo_traveller • us
10
2025-12-30 • via Nuitee
I
Isabella • couple • us
10
2025-12-22 • via Nuitee
N
Naoise • family_with_children • ie
6
Pros:

The property was clean and the staff were friendly

Cons:

The pool was closed & breakfast was not included. We didn't know that when we booked

2025-11-23 • via Nuitee
R
Robert • couple • us
5
Web site said breakfast was free but motel wanted $15. Won’t stay there again
2025-11-22 • via Nuitee
C
Clinton • family_with_children • us
1
I had 6 family members to book at this location.. because I recommended it! Highly Disappointed
Pros:

All my favorite stores and restaurants near by!

Cons:

No pool , false advertisement 3 party booking website not up to date. Lies from management. Having to ask for towel that should of already been in the room. Housekeeping should make sure coffee maker is clean as well.

2025-11-08 • via Nuitee
J
Jonte • couple • us
10
2025-10-13 • via Nuitee