Hilton Garden Inn Austin North

Hotels
Hilton Garden Inn
8.6 (617 reviews)
12400 North IH-35 Building C , Austin , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Cleanliness issues
High additional costs

Categories

Cleanliness
8.4
Several reviews indicated that rooms were not adequately clean and mentioned issues like mold in the shower.
Service
10
Mixed experiences with staff; some were pleasant while others were noted as unprofessional.
Location
9.87
Generally noted as a strong point in multiple reviews.
Room Quality
8.91
Some reviews indicated problems like hard beds and poorly maintained furnishings.
Amenities
7.86
Complaints about additional charges for basic amenities.
Value for Money
7.39
Multiple complaints about extra charges and perceived lack of value.
Food and Beverage
6.35
Numerous complaints about breakfast costs and limited options.
Overall Experience
10
Despite some negative points, the location and some staff interactions were praised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:55

Property Description

Convenient Location and Nearby Attractions
Located just off Interstate 35, the Hilton Garden Inn Austin North provides easy access to Austin's key attractions, including the state Capitol building, Lake Travis, and the University of Texas campus.

Modern Amenities
Guests can enjoy complimentary high-speed internet, a fitness center, and a swimming pool during their stay at the hotel.

On-Site Dining
Indulge in delicious meals at the Garden Grille & Bar, serving breakfast and dinner for a convenient dining experience.

Experience comfort and convenience at the Hilton Garden Inn Austin North. Book your stay now for a memorable visit to Austin!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 617 reviews
Cleanliness: 8.4
Service: 10
Location: 9.87
Room Quality: 8.91
Amenities: 7.86
Value for Money: 7.39
Food and Beverage: 6.35
Overall Experience: 10
S
Steven solo_traveller us
10
2026-02-14 via Nuitee
L
Lola family_with_children us
1
Rude and had a chip on her shoulder. She is in the wrong profession
Pros:

The staff sucked and it was 1 1/2 hour late check in

Cons:

Staff

2026-01-20 via Nuitee
L
Lola family_with_children us
1
Sucked
Pros:

My brother and I traveled to attend my son’s graduation from the Army. We stayed 4 different places between Austin and San Antonio. The other 3 hotels were friendly and had free breakfast. Your hotel were 1.5 hours late for our check in. Yuni was pleasant and apologetic. Her co-worker was a complete B….! She had a huge chip on her shoulder and not friendly at all. She ruined our stay. They could have offered us free breakfast for them running late on check ins. They didn’t. Will never stay at a Hilton again. I do travel for work often and I will make sure that I spread the word to my associates. Stay away from Hilton.

Cons:

Get rid of the bad attitude people that can’t be friendly

2026-01-20 via Nuitee
J
Julie couple us
5
It was a place to lay our head before having to be at the airport at 4am.
Pros:

Front desk people were very nice.

Cons:

Grout in the shower had mold. The carpet felt wet.

2026-01-20 via Nuitee
M
Melvin solo_traveller us
7
Pros:

the niceness of the staff

Cons:

i wish the Breadfast was free

2026-01-19 via Nuitee
D
Dylan couple us
10
2026-01-19 via Nuitee
M
Mysti solo_traveller us
8
Pros:

Nice property

Cons:

Having to pay for breakfast

2026-01-19 via Nuitee
R
Rick couple us
10
2026-01-19 via Nuitee
C
Cedric solo_traveller us
9
2026-01-19 via Nuitee
G
Gina couple us
8
Pros:

The facility was very clean as was the room. Staff was super friendly and helpful.

2026-01-19 via Nuitee
C
Carina solo_traveller br
6
Nossa estadia foi satisfatória.
Pros:

O atendimento dos funcionários.

Cons:

Tivemos um problema durante a noite. Ficou pingando água do teto, fazendo barulho durante toda a noite.

2026-01-12 via Nuitee
N
Nathaniel couple us
7
2026-01-07 via Nuitee
S
SadieCallaBake Solo travel Houston, Texas
2
Highly disappointing
Pros:

Had a very unfavorable experience at this property. Beds not properly made up under coverlet with unclean bottom sheets on one bed, and both bottom sheets only half on the mattress. Was told my only option was to come to front desk to get a different set of sheets and remake bed myself as there were no other rooms available. Had to turn off heater despite cold temps because smelled like something was going to ignite. Could hear person on other side of dividing door both at midnight and at 5:30 am when she was making calls. Manager on site in the morning accused me of "changing my story" about condition of sheets and wanted to follow me back up to the room to show her the sheets I had changed and claimed to be dirty. There was no apology whatsoever and the whole experience tarnished the Hilton brand for this traveler. Try any of the many other properties in the area.

2026-01-05 via Tripadvisor
J
James couple us
5
This was not the hotel for us
Pros:

Location was near our son's house.

Cons:

There was a problem with our key (and 20 other rooms as well). We were there 4 days and had trouble getting into our room 3 of the 4 days. We did not eat breakfast there because they charge $11.00 a person for continental breakfast which we thought was ridiculous. There were 2 bottles of water in the room which were free for diamond guests but it said $1 for all others. We went to the store and bought our own coffee so we would not be charged for coffee. We did not use the hand soap so we would not be charged. There were only 2 coffee cups and 2 water cups in the room which the girl took when she cleaned the room. The maids did not speak English so we could not communicate with them to get additional cups. We will never stay in a Hilton again since they charge for every little thing in the room and do not adequately stock the room.

2026-01-03 via Nuitee
K
Krystal couple us
2
They charge me two times they told me they was going to give my money back and they didn’t.ive
Pros:

Nothing I would never stay there again

Cons:

Them lady’s was selling there body there and they had drugs there

2026-01-01 via Nuitee
P
philippe couple fr
8
2026-01-01 via Nuitee
B
Blane couple us
5
Ehh
Pros:

Price and cleanliness

Cons:

Absolutely everything was plus cost... even water.

2025-12-30 via Nuitee
J
James solo_traveller us
4
Wouldn’t stay there again.
Pros:

Location

Cons:

Too cleaned every other day. Staff was very unprofessional. Rooms were not that clean. Bathroom was not clean. Grounds were not well maintained

2025-12-29 via Nuitee
N
Nakyra solo_traveller us
9
2025-12-25 via Nuitee
B
Brandon solo_traveller fr
10
2025-12-24 via Nuitee