Hilton Garden Inn Austin North

Hotels
•
Hilton Garden Inn
8.6 (617 reviews)
12400 North IH-35 Building C , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Cons:
Cleanliness issues
High additional costs

Categories

Cleanliness
8.4
Several reviews indicated that rooms were not adequately clean and mentioned issues like mold in the shower.
Service
10
Mixed experiences with staff; some were pleasant while others were noted as unprofessional.
Location
9.87
Generally noted as a strong point in multiple reviews.
Room Quality
8.91
Some reviews indicated problems like hard beds and poorly maintained furnishings.
Amenities
7.86
Complaints about additional charges for basic amenities.
Value for Money
7.39
Multiple complaints about extra charges and perceived lack of value.
Food and Beverage
6.35
Numerous complaints about breakfast costs and limited options.
Overall Experience
10
Despite some negative points, the location and some staff interactions were praised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:55

Property Description

Convenient Location and Nearby Attractions
Located just off Interstate 35, the Hilton Garden Inn Austin North provides easy access to Austin's key attractions, including the state Capitol building, Lake Travis, and the University of Texas campus.

Modern Amenities
Guests can enjoy complimentary high-speed internet, a fitness center, and a swimming pool during their stay at the hotel.

On-Site Dining
Indulge in delicious meals at the Garden Grille & Bar, serving breakfast and dinner for a convenient dining experience.

Experience comfort and convenience at the Hilton Garden Inn Austin North. Book your stay now for a memorable visit to Austin!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 617 reviews
Cleanliness: 8.4
Service: 10
Location: 9.87
Room Quality: 8.91
Amenities: 7.86
Value for Money: 7.39
Food and Beverage: 6.35
Overall Experience: 10
J
JoAnne • extended_group • us
9
Much better than expected all the way around.
Pros:

No breakfast, restaurant or bar in this hotel.

Cons:

The refrigerator had a smell.

2026-04-04 • via Nuitee
T
Tony • couple • us
10
Excelente
Pros:

Tiene todo lo que necesitas para un descanso cómodo en un viaje

Cons:

Todo fue excelente el personal la atención los servicios

2026-04-02 • via Nuitee
A
Ally • couple • us
3
The photos are incredibly misleading, it’s significantly less nice once you arrive and far from everything.
Pros:

The room itself was fairly clean.

Cons:

The photos make the entire place look way nicer than it actually is. The pool is comedically small, when you get to the halls to find your room the walls and doors are all filthy. It was the quality of a motel 6 that the edited photos made look like it would be way higher quality.

2026-03-30 • via Nuitee
K
Khang • extended_group • us
10
Pros:

Friendly staffs, delicious breakfast

2026-03-28 • via Nuitee
T
Teruhisa • solo_traveller • jp
4
2026-03-28 • via Nuitee
Z
Zaid • couple • us
8
Pros:

Clean and good location

Cons:

Asked for one of the top floors and got literally the bottom floor.

2026-03-23 • via Nuitee
S
Steve • couple • us
9
We were impressed by how good this Hotel was and will stay here again.
Pros:

Everything was very good. The staff was great and the room was excellent .

2026-03-18 • via Nuitee
J
Jessica • extended_group • cr
5
Cons:

Que nos tocaran la puerta a las 11.58am para que saliéramos de la habitación, sabíamos que el check out era a las 12md pero nos pareció de mal gusto esa acción.

2026-03-17 • via Nuitee
A
Alan • family_with_children • us
3
Nice hotel, but stay was ruined by loud, aggressively barking dog in room across from me.
Pros:

Nice facility, good breakfast, loved the walking track in the back around the pond. The front desk clerk was very nice - we paid for breakfast, then she noticed breakfast was included in the room, so refunded our money, which I appreciated.

Cons:

Aggressive, loud dog barking in the room across from mine - barked aggressively and loudly every time I went to go to enter my room, which startled me, as well as in the evening and other times, - I am 76 with high blood pressure - I complained to the front desk and she said she would wait to see if anyone else complains- they should have moved the person in the room with the dog - but the room was right across from mine. I certainly don't mind true service dogs but this is obviously not one - if a hotel is "pet friendly" the animals should be well behaved and not barking all day and night. Why do dogs have more rights than me, when I am paying for the room? This stressed me and ruined my stay. I want my money back.

2026-03-02 • via Nuitee
Y
Young • couple • us
8
2026-03-02 • via Nuitee
S
Shannon • extended_group • us
10
Great stay!
Pros:

Beds were comfortable. Staff was very friendly. Clean facility.

2026-03-01 • via Nuitee
S
Steven • solo_traveller • us
10
2026-02-14 • via Nuitee
L
Lola • family_with_children • us
1
Sucked
Pros:

My brother and I traveled to attend my son’s graduation from the Army. We stayed 4 different places between Austin and San Antonio. The other 3 hotels were friendly and had free breakfast. Your hotel were 1.5 hours late for our check in. Yuni was pleasant and apologetic. Her co-worker was a complete B….! She had a huge chip on her shoulder and not friendly at all. She ruined our stay. They could have offered us free breakfast for them running late on check ins. They didn’t. Will never stay at a Hilton again. I do travel for work often and I will make sure that I spread the word to my associates. Stay away from Hilton.

Cons:

Get rid of the bad attitude people that can’t be friendly

2026-01-20 • via Nuitee
L
Lola • family_with_children • us
1
Rude and had a chip on her shoulder. She is in the wrong profession
Pros:

The staff sucked and it was 1 1/2 hour late check in

Cons:

Staff

2026-01-20 • via Nuitee
J
Julie • couple • us
5
It was a place to lay our head before having to be at the airport at 4am.
Pros:

Front desk people were very nice.

Cons:

Grout in the shower had mold. The carpet felt wet.

2026-01-20 • via Nuitee
G
Gina • couple • us
8
Pros:

The facility was very clean as was the room. Staff was super friendly and helpful.

2026-01-19 • via Nuitee
R
Rick • couple • us
10
2026-01-19 • via Nuitee
M
Mysti • solo_traveller • us
8
Pros:

Nice property

Cons:

Having to pay for breakfast

2026-01-19 • via Nuitee
M
Melvin • solo_traveller • us
7
Pros:

the niceness of the staff

Cons:

i wish the Breadfast was free

2026-01-19 • via Nuitee
D
Dylan • couple • us
10
2026-01-19 • via Nuitee