Ibis Phuket Patong

Hotels
ibis
7.2 (2705 reviews)
10 Chalermphrakiat Road Kathu District Phuket , Patong Beach , th

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
5.94
Some guests noted issues with cleanliness.
Service
7.91
Staff was frequently mentioned as friendly and helpful.
Location
8.95
Many reviews praised the location as being very convenient.
Room Quality
5.9
Rooms were described as small and some issues noted.
Amenities
6.93
Amenities were satisfactory, but some guests expected more.
Value for Money
6.89
Mixed reviews on value, with some finding the price too high.
Food and Beverage
7.94
Breakfast received positive remarks.
Overall Experience
7.11
General sentiment was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 22:29

Property Description

Convenient Location
Hotel Ibis Patong Phuket offers a peaceful retreat just moments away from the vibrant attractions of Patong. Enjoy the best of both worlds with a short walk to Bangla Road and the beach.

Entertainment and Recreation
Indulge in leisure with a refreshing swim in the large pool or partake in the lively entertainment programme. Explore the surroundings with bike rentals or venture further with the convenient car rental service.

Culinary Delights
Experience a culinary adventure at the Thai restaurant, offering a unique tapas-style menu for personalized dining. Unwind at the bar with your favorite drink, available 24/7 for your convenience.

Experience the perfect blend of relaxation and excitement at Hotel Ibis Patong Phuket. Book your stay now for an unforgettable getaway.

Important information:

Please present the same credit card used to guarantee your booking when checking-in at the property.

Hotel Security Deposit is require and collect by front office upon arrival.

Pet-friendly! Travel with your pet maximum 10kg.
1st pet is free of charge, and 2nd pet is charged a fee of THB 500 per stay.

Please note that in case of early departure, the hotel reserves the right to charge the total amount of the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

7.2
Based on 2705 reviews
Cleanliness: 5.94
Service: 7.91
Location: 8.95
Room Quality: 5.9
Amenities: 6.93
Value for Money: 6.89
Food and Beverage: 7.94
Overall Experience: 7.11
G
Gillian extended_group za
10
My stay was enjoyable
Pros:

Room was neat and cozy.

Cons:

Space for clothing was very limited. No closet.

2026-08-08 via Nuitee
J
Jeremy solo_traveller nz
5
2026-08-08 via Nuitee
S
Sheyne solo_traveller mu
9
2026-08-08 via Nuitee
A
Abhishek extended_group in
1
2026-08-06 via Nuitee
B
Buhraç couple tr
10
2026-08-06 via Nuitee
R
Ruman solo_traveller pk
9
2026-08-05 via Nuitee
C
candice couple au
10
2026-08-05 via Nuitee
M
marwa solo_traveller eg
1
2026-08-05 via Nuitee
احمد couple om
8
2026-08-05 via Nuitee
S
simon solo_traveller fr
8
2026-08-04 via Nuitee
B
Bhagbut-Li Tien Kee solo_traveller mu
8
2026-08-04 via Nuitee
M
Muhammad Sohail couple pk
8
2026-08-04 via Nuitee
A
Almotasembellah extended_group jo
1
Cons:

I honestly don’t know what to say.

We arrived at this hotel at around 8:00 PM after a 16-hour non-stop bus journey. We were extremely exhausted. Our reservation was confirmed, and everything was supposed to be straightforward.

However, when we arrived, the receptionist refused to let us check in because my sister is under 18 years old and, according to them, she needed written consent from our father.

What made the situation even more frustrating is that my mother, my brother, and I were all with her. Our passports clearly show that we are siblings through our full names, and my mother’s name is listed as our mother. Despite this, the receptionist refused to acknowledge these obvious family relationships.

Instead of trying to find a solution, the very first thing she said was, “Should I cancel your reservation and refund your money?” I was shocked by this attitude. When I booked through Booking.com, there was absolutely no notice or warning that a minor traveling with her mother and siblings would require written consent from her father.

For comparison, we had just stayed in Bangkok before coming here, and we had absolutely no problems checking into our hotel under the exact same circumstances.

After a long argument, we spent more than two hours making phone calls to our family and to the Saudi authorities to obtain and send our family registration documents and birth certificate to prove our relationship. We were already exhausted from our journey, yet the staff showed no understanding or compassion.

To make matters even more suspicious, one day before our arrival, the hotel tried to cancel our reservation, claiming there was maintenance work. I refused the cancellation, and when we arrived, there was clearly no maintenance taking place at all.

This makes me seriously question whether we were treated unfairly because of our nationality or because we had booked the room at a very good discounted price through Booking.com.

2026-08-03 via Nuitee
S
SENTHIL family_with_children in
10
good
Pros:

good

Cons:

nothing, but provide tooth paste and brush

2026-08-03 via Nuitee
K
Karyna couple ua
10
2026-08-03 via Nuitee
A
ABDUALRAMAN couple sa
8
2026-08-02 via Nuitee
O
Oğuz couple tr
7
2026-07-25 via Nuitee
E
EVRİM BARIŞ couple tr
8
Pros:

Bir sıkıntı yaşamadık, herşey olması gerektiği gibiydi. Tesis temizdi. Kahvaltı yeterliydi. FP

2026-07-24 via Nuitee
A
Ahmad couple iq
1
2026-07-24 via Nuitee
B
BADER solo_traveller sa
7
جميله
Pros:

الموقع والموظفين

Cons:

عدم تنظيف الغرفه إلى إذا اتصلت عليهم ولا يضعون مناديل في الغرف ولا الحمام بس عند الوصول ولا يوجد سليبر حذاء للغرفه ولا شمسيه

2026-07-23 via Nuitee