Courtyard by Marriott Jackson

Hotels
•
Courtyard by Marriott
8.2 (461 reviews)
200 Campbell Oaks Drive , Jackson , us
+1 517-782-1000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Stains reported
Food options limited

Categories

Cleanliness
7.34
Multiple reviews cited stains and cleanliness issues, such as stains on the sofa bed and in hallways.
Service
9.81
Staff received overwhelmingly positive feedback, with multiple reviews praising their helpfulness and professionalism.
Location
8.85
Positive comments on the location being convenient and close to amenities.
Room Quality
8.3
Generally clean and cozy rooms, though some reviewers had complaints about comfort.
Amenities
7.83
Issues with WiFi and no breakfast options noted by several guests.
Value for Money
8.29
Feedback on pricing versus service was mixed but generally deemed acceptable.
Food and Beverage
6.84
Limited breakfast options reported, with complaints about no complimentary coffee.
Overall Experience
8.31
High satisfaction from staff service but lower due to cleanliness and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:07

Property Description

Luxurious Accommodations
The Courtyard by Marriott Jackson offers spacious rooms with free Wi-Fi, flat-screen TVs, and comfortable work desks. Relax in style and enjoy modern amenities such as iPod alarm clocks and ironing facilities.

Dining and Convenience
Indulge in American cuisine at the on-site restaurant or take advantage of the local restaurant delivery service. Start your day with complimentary coffee and newspapers in the lobby, ensuring a convenient and satisfying stay.

Prime Location
Located just 4.5 miles from the Rock a Billy Hall of Fame, the hotel is also a short drive from Union University and various leisure activities. Whether you're here for business or leisure, the Courtyard by Marriott Jackson offers the perfect blend of comfort and convenience.

Book now to experience a delightful stay at the Courtyard by Marriott Jackson.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKL

Location

Guest Reviews

8.2
Based on 461 reviews
Cleanliness: 7.34
Service: 9.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 6.84
Overall Experience: 8.31
T
Tyrique • couple • us
10
2026-08-15 • via Nuitee
B
Beatrice • family_with_children • de
9
2026-08-09 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-08-05 • via Nuitee
R
Raquel • solo_traveller • us
4
Will go somewhere else next time.
Pros:

The room itself was spacious, and the air conditioning worked well, which made the temperature comfortable during our stay.

Unfortunately, there were several issues that made our experience disappointing. The room had a strong smell of marijuana when we arrived. The bathroom was not clean, and items in the room, including the drinking glasses, appeared dirty. The television was not working properly, and although we requested assistance, no one came to help.

At checkout, there was no employee at the front desk because the staff member was outside smoking. That came across as unprofessional and left a poor final impression.

We also chose not to eat at the hotel because the overall condition and cleanliness of the property did not give us confidence in purchasing food there. Overall, while the room size and air conditioning were positives, the cleanliness, maintenance, and customer service need significant improvement.

Cons:

The room was spacious, but it had a strong smell of marijuana upon arrival. The bathroom was not clean, and several items in the room, including the drinking glasses, appeared dirty. The television was not working properly, and although we requested assistance, no one ever came to help.

At checkout, there was no employee at the front desk because the staff member was outside smoking. Overall, the level of cleanliness, customer service, and professionalism was very disappointing. I would not recommend staying here based on this experience.

2026-08-04 • via Nuitee
E
EZELL • couple • us
7
2026-08-03 • via Nuitee
N
Nikkole • solo_traveller • us
9
Cons:

The beds made all our backs hurt

2026-08-02 • via Nuitee
T
TondaLaya • family_with_children • us
10
Our go - to when traveling.
Pros:

The staff is always attentive and helpful. We feel very secure in the property and it is well maintained.

Cons:

Nothing

2026-07-24 • via Nuitee
J
John • solo_traveller • us
10
Outstanding service and facility. Met my needs and exceeded my expectations.
Pros:

Staff were pleasant and helpful. Allison and Jordan were fantastic at the time of check in.

Cons:

N/A

2026-07-23 • via Nuitee
C
Christopher • couple • us
9
2026-07-23 • via Nuitee
P
Paul • family_with_children • us
6
Never again
Pros:

Chloe at the front desk was terrific

Cons:

Two lights burned out in the room with one of the bulbs just flickering. The bed was not comfortable.

2026-07-22 • via Nuitee
C
cynthia • solo_traveller • us
6
Pros:

Staff was so awesome!

Cons:

Loved that they accept pets, but some people tend to their pets better than others so there's extra cleaning needed to make up for the pets.

2026-07-20 • via Nuitee
J
jessica • solo_traveller • us
9
2026-07-20 • via Nuitee
C
cowboys7282 • Couples
6
Nice room but need better front desk employees
Pros:

We booked this room online and we are Marriott Bonvoy members. We checked in at the front desk and was asked my name, told us our room number and where the elevator was located and that was it. Nothing about being a Marriott Bonvoy member, nothing about the bar, restaurant or breakfast. We just went to the room rested and left the next morning. The room was very clean and comfortable. We rested well and might stay again. The hotel is in a good location but they do need to train their front desk employees a little.

2026-07-18 • via Tripadvisor
H
Huskey • solo_traveller • us
10
2026-07-14 • via Nuitee
S
Shawn • family_with_children • us
5
2026-07-13 • via Nuitee
G
Glenn • couple • us
9
Room was clean and comfortable. Staff was very friendly and helpful
Pros:

Great location. Staff was knowledgeable and efficient.

Cons:

Breakfast was slim and expensive.

2026-07-12 • via Nuitee
S
Samantha • couple • us
10
Pros:

Quiet and easy to find

Cons:

No breakfast

2026-07-12 • via Nuitee
A
Art • solo_traveller • us
8
Comfortable
Pros:

Nice facility, very quiet location.

Cons:

Minor Negatives: Gas Line was out. No hot food or hot water. Limited choices for liquor (awaiting delivery). High prices for what drinks they had ($18????)

2026-07-11 • via Nuitee
G
George • family_with_children • us
10
2026-07-10 • via Nuitee
K
Karen • couple • us
8
2026-07-09 • via Nuitee