Grand Muthu Forte da Oura

A comida estava ótima, a zona da piscina era bem organizada.

Clean, friendly and everything we needed.

Limpezas.

Comida boa, localização excelente.

Funcionários do pequeno almoço muito atenciosos

The rooms are spacious you have several pools it’s ok cleaner the food is tolerable

The WiFi A I read a complaint form 2016 that mentioned the same - it’s exactly the same 10 years alter - you can’t even have a call on WhatsApp

And the room hav no holder for toilet paper and they just didn’t bother

You Beto carry your luggage’s around

The keycards don’t work leaving you stranded outside and tubing to walk big circles around the area to get into the hotel.

Localização, amabilidade e disponibilidade dos funcionários, instalações.

I paid for a double room and initialy I came on my own. Prices on their website are not different if you come with 1 or 2 persons. My wife came later as a surprise and needed to pay 25 euros extra per night. Bad practice...

Don't usually leave reviews but had to on this occasion. Had booked this hotel on an all inclusive basis 10 nights for 13 of us, 5 of which children. Before our holiday we were horrified reading some of the reviews saying how bad this place was to the point we tried to change accommodation, we were told it was too late & we couldn't, this actually turned out to be a good thing.
Yes it's not what i've experienced before with 5 star, the decor is rather dated but the rooms were clean and a really good size for families, the all inclusive use of the other hotels was brilliant and the staff were really friendly.
Food was good, kids always found something to eat in one of the many options across the hotels.
We had no issue with noise from the strip or from other guests (which I was concerned about having younger children).
Only down side was at this particular hotel the all inclusive drinks/bar closes at 10pm including soft drinks which I've never came across before but there is shops right outside to get water etc.

I can honestly say I was really worried before our trip but we had no problems and was pleasantly surprised.

My reason for the 4 stars - decor needs a revamp to make it 5 and the facilities should be open later than 10pm.

Room was right next to the strip could hear it all night like I was in a nightclub.

Our room got burgled, door got kicked through conveniently as soon as we left for tea at 7PM big coincidence that the cleaner was lurking around doing nothing at that time very odd.

Everyone got burgled on the annex/top floor. So we left early.

Would not recommend. Hotel is 3star tops and that is generous. There’s no security or anything your left to fend for yourself.

Don’t waste your time here.

The hotel is absolutely gorgeous and the staff were amazing to us from the moment we arrived.
If I come to Portugal again, i definitely will be staying here again.
We opted for breakfast and dinner included, and the food was varied and delicious!

Sandeep in particular from the wait staff was very kind, friendly, and attentive.
Would absolutely recommend!

LOCATION: Good location, close to convenience store and eateries all on 1 road.Bus stop just outside hotel 5 min walk. Beach 15 min walk away.

CHECK IN/WELCOME: Reception beautiful very large seating area and nice welcome however check in is late at 4.00pm. No signage for reception at front tof hotel after drop off, payment required for city tax, breaksges in room, safe, towels: payment required up front instead of just charging your card at the end of stay.

CONFUSION: The advertised hotel and all it's restaurants and facilities are across 4 different sites not in 1 location,

HOTEL ROOM: Beautiful bed but very high, dark room, old safe with clunky key/lock 20 euro deposit,, a bit dusty on some surfaces, large kitchen areas with good appliances and cookware, nice balcony with table and chairs and rack for hanging out washed clothes, no tea or waters upon check in, iron,dustpan and mop within the room. microwave and fridge, iron and iron board within room. No full length mirror, no peepholes in rooms, dim lighting in room,phone

CUSTOMER SERVICE: No general manager and some staff not able to understand questions due to language barrier, was not made aware of the different hotel sites, how to book speciality restaurants , how to exit main site(card is needed to exit) due to security gate, not told that water not available and towels carry a charge

HOTEL LAYOUT:The advertised hotel and all it's restaurants and facilities are across 4 different sites , we were not advised of this on check in. To get to the other site adjacent there is a walk at the back and not signed very clearly. There is a step up to rooms and to reception- easy to trip.To get to the other sites you have to fully exit the site. majority of speciality restaurants at top of steep hill which they are currently working on, hopefully lift access will be available in future as quite a walk for people with less mobility.

AMENITIES: No water provided by hotel, extortionate charge for towels for the week, There is another seating area right next to pool but I can't see the rest of guests because a portion and there's chairs near the kids play area but they are indoor sofas and we're covered by the near tree sap, also seculed away from other guests, no benches outside of front of hotel to rest. The pool area only opens at 9.30 am.

HOTEL ENTERTAINMENT: Not enough chairs in evening, the entertainment space is small and by the pool. only 1 hour entertainment each night (karaoke, opera, singing) and bar closed at 10pm with lights being switched off and guests left outside on evening

HOTEL CLEANLINESS: overall clean however a cat was around the outside eating area approaching guests when eating, snacks by poolside (burgers etc) were left out by not covered so left to open air and insects. Plastic cups sometimes dirty with leftover juice

FOOD: Have to book all speciality restaurants through Reception . Normal in house restaurant seated by staff, friendly staff overall, food mid to cold but microwave provided, food good but not covered - e.g charcuterie board left uncovered, the grilled food was amazing,The speciality restaurants are a 15 min walk down to the other site whereby it's cobblestones down a hill and back up to the primary hotel site. shorter meal times and no drinks are available after 11pm. in house food quite receptive but okay. Great breakfast selection, good selection of alcoholic drinks, cocktails and wine,

SUGGESTED IMPROVEMENTS: Earlier check in, clear explanation of towels, water, about the 4 different sites, free shuttle between sites, proper clear coloured map of all the sites, an app to book speciality restaurants, allow people tos sit where they want, for early check outs complimentary breakfast snack box should be provided and guests should have access to sandwiches upon check in- we saw this was offered on 1 day but wasn't present on our check in day, add more hangers to the wardrobe, tea bags and complimentary water in room on check in , put a bench at front entrance of hotel, have juice available in reception- not just hot drinks as per the machine,longer drink and own restaurant opening times, earlier pool opening times on certain days for earlier swim, signage on the step ups on hotel rooms and reception entry to avoid tripping, fresh plastic cups, porters for luggage, hotter food, more
righter lights needed in room, front signage outside hotel for reception location,art on walls in rooms, a booklet should be included in all rooms to advise on introductory things if not available to tell every guest upon reception check in.

Absolutely amazing hotel, friendly staff and best bar staff was Amir 🙌 top guy and food was lovely, my fave was the Mexican 😋 apart from having to move room because the trees in front and I have an allergy of pollen which we told LoveHolidays but they dont communicate with them properly so there will be complaints for LoveHolidays... defo would come here again tho but self catering next time ❤️