Days Inn by Wyndham Centre

Good

Walls must literally be made of paper.. spend more, go somewhere else.. $50 a night hotel for almost 90? Trash.

Days Inn by Wyndham Centre
Google review summary
3.8
352 reviews
5 ★
4 ★
3 ★
2 ★
1 ★
Reviews on other travel sites

Priceline
5.7/10 · 76 reviews

Tripadvisor
3.4/5 · 179 reviews
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Kimberly Gilleland
1/5
just now on Google
Dont stay here they have bedbugs.
I booked knowing it was an older hotel and things wouldn't be perfect but we just needed a place to sleep for 4 nights. First day we get there the room smelled old and stale but got a little better after airing out. Carpet felt horrible and greasy and bed was hard. Bathroom was clean so I give them that. Again I wasn't going to complain because I had lowered my expectations but I don't tolerate bugs.
We wake up the final morning to get ready and my Husband notices bites on my back. We start looking each other over and see bug bites on ankles, feet, hands, arms, backs, and private areas. We started looking around on the bed and quickly found several bed bugs. We immediately went to the front office to notify them. The lady at the front desk offered to move our room but we were leaving that day. She said she couldn't do anything further so we asked for a supervisor or owner but she said he wasn't there and gave us a card with his name.
We quickly loaded up and left. On the way home I started having an allergic reaction to the bites and had to take benadryl. When we got home I had to throw away my luggage to avoid risk in my house.
I called the next day to speak to Bobby. He said he couldn't refund me anything but could comp me one night for a future visit at their location. I told him I have no intention of ever returning and I wanted a full refund to cover the cost of my luggage but he said the best he could do is give me rewards points for another days in hotel. He also said at one point that it was a motel and bed bugs happen.
I've contacted the company I booked through to open a case and request a refund but haven't heard back yet. I also contacted Days Inn corporate to file a complaint but they are directing me back to the hotel because it is a franchise. This is unacceptable and things need to be done to fix this immediately.
If you plan on staying here check everything in the room before unpacking

The owners are always SUPER. Only place we stay. Upgrade to deluxe room with jacuuzi tub if you want some great relaxing. Its in the same room with the bed so you can relax and watch tv at the same time. Still has a full bathroom as well. Its an older place, but clean. Plenty of eating options around. Many stores around close by.

A little outdated but the room was clean and the beds were comfortable.

One of the worst places I have ever stayed

Great staff, appearance of hotel very nice, rooms clean n nice. Only complaint was mattresses very hard n uncomfortable. Asked to be moved n they did but same problem. Think old lumpy/hard. Nice pillows/fluffy. Will not go back unless get better mattresses/only reason for this location

Do yourself a favor and go elsewhere. This was a motel, not a hotel and it was very outdated and unclean.

Unprofessional booking site was pulled up under Indianapolis but wen I paid and got confirmation the location was Alabama no one would refund my money I was ther from out of town so had to pay for another room

The worst stay you can imagine, there was blood droplets in the bed, they do not do the breakfast as advertised and we had to clean the entire room before staying. It was literally disgusting. There was stuff smeared all over the mirror in bedroom, bathroom still had toothpaste marks.

Overall great appearance and layout. Great parking lot for those pulling a trailer or a boat. Great dining options next door and within a short distance. Hotel was nicely updated and the mini fridge and microwave seemed to be new. Nice little kitchenette with lots of cabinet space.

Please don’t stay here. Drug smell throughout the entire non smoking room, so bad my toddler began throwing up. No breakfast, lady was still in her PjS, people out in the parking lot drinking doing drugs and being VILE in their actions. Probably the worst place I’ve ever stayed.

Overall okay, but if you choose to cancel the day of your arrival, the operators have an unwritten policy that is not mentioned online nor will it show up in your confirmation email. Bottom line, they will charge you 50% of the room charge, even though the online policy clearly says you can cancel until 6:00 p.m. on the day of arrival. Here is a cut and past of the exact info on my reservation/confirmation email:

Deposit Policy
Reservation will be held until 6pm day of arrival.

Cancellation Policy
Cancel before 6PM day of arrival to avoid a 1 night charge plus applicable tax.

So, I tried to cancel early afternoon, but was told about this policy of the 50% charge for cancelling on the same day. Do you see anything about a same day 50% cancellation penalty? I wasn't going to pay them $50+ (the rate was $99 + tax) because I changed my mind, even when I pointed out the policy printed on my confirmation, so I stayed the night. Just don't wait until the day of your stay to cancel, you will get hit with a 50% penalty.

I would ask for a room away from the club/restaurant/venue next door, because if you are in a room near it, you may get some noise. Not their fault, but just so you know.

This hotel is filthy with a bar with outside live music right next door. I asked for the bathroom mirror to be cleaned and for the bugs to be wiped off the lampshades. No one addressed it! Filthy!!

H

Worst place we ever stayed

Nothing very bad area - next door music was so loud couldn’t sleep

CUSTOMER SERVICE WAS TERRIBLE!! MADE NO EFFORT TO ACCOMMODATE ME!!!! Don't post it. Did you even Bother to see I did not stay there?? Post it or not I am NOT changing it!!!!

The room was clean for the most part. Around base boards and bathroom fan was covered in dust bunnies. Everything else looked fine. The bed was the worst I’ve ever slept on in a hotel. Has a metal base that popped every time you got up and was like sleeping on concrete. Check in was ok but desk clerk had to go find out if room was ready even though it was past check in time. Would not choose this property again.

The experience here was so bad to write about immediately and because I file a complaint with department of Justice civil rights division and will also file with bbb. This is what happen I went to check into this location and a lady gave Me a hard time and ask for information that violated my hippa rights and refused to let me check in. I told the lady that what she was doing and the police was called and I also called days inn cooperate and they said that is not their policy and that they are welcome at all their locations. This hotel told me that they are a franchise and privately owned and they can do what they want even if it violates the law. The police came and they also told this lady that she was breaking the law by not allowing me to stay there the lady finally decided to go ahead and check me in and she never apologized for how she treated me and in fact she threw the keys card at me and said here your room is on the 1st floor. I do not hold days inn responsible for what took place at this hotel because I have stayed with them before with no issues. I think that days inn should investigate this hotel even if it's a franchise because this hotel should have to answer to them because it is making them look bad. I know for fact mcdonalds has alot of franchise locations but they still would n3ver allow their customers to be mistreated and franchise stores must follow the policy of who's name they are using. This hotel broke the law and tried to violate my hippa and are uneducated in laws under the Americans with disabilities act. I advise to anyone not stay here but stay at another hotel in the same area and to avoid this horrible excuse for a hotel