Hilton Garden Inn Granbury

Hotels
•
Hilton Garden Inn
9 (392 reviews)
635 Pearl Street , Granbury , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Scenic/on-the-water location
Friendly and helpful staff (front desk, restaurant, supervisors)
Clean facilities reported by multiple guests
Spacious rooms
Good food personnel/service
Cons:
Inconsistent housekeeping (room cleaned only once on a 3-night stay for one guest)
Poor in-room lighting and dated bathroom/shower
No towel hooks and no ice on first floor
Noise issues (neighbors/dog barking) at night
No shaded parking and limited outdoor gathering space
Problems/concerns when booking through third parties

Categories

Cleanliness
8.2
Mixed signals: several guests explicitly called the hotel clean and praised clean facilities, but one guest reported rooms were only cleaned once during a 3-night stay and there were small housekeeping/maintenance issues (no towel hooks, no ice on first floor).
Service
9.9
Generally excellent: multiple mentions of exceptionally friendly and helpful staff (front desk, restaurant staff, supervisor Savannah Crosby, and staff member Laura). One notable negative check-in experience due to missing reservation notes reduced the score slightly.
Location
9.9
Very strong: repeatedly praised as on the water/scenic and in a great location, frequently cited as a primary positive.
Room Quality
8
Mixed to below-expectation details: guests reported very spacious rooms that were generally fine, but problems include poor lighting, an outdated shower, curtains that don't block flood lights, and noise from neighbors/dogs affecting room comfort.
Amenities
8.3
Some basic amenities are fine (pool, restaurant), but guests noted missing or lacking items: no shaded parking, no ice on the first floor, fenced pool with limited outside seating, and no outside gathering spot beyond the pool.
Value for Money
8.8
Generally positive overall value with multiple repeat/recommendation signals, but concerns around third-party booking practices and billing uncertainty lowered perceived value for at least one guest.
Food and Beverage
9.4
Positive: restaurant and food personnel were praised as helpful and great; no major food complaints reported.
Overall Experience
9.5
Overall favorable: several guests said they would return or recommend the hotel; a mix of minor operational issues (check-in, housekeeping frequency, noise) kept the experience from being perfect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:11

Property Description

Lakefront Location and Amenities

Situated on Lake Granbury, Hilton Garden Inn Granbury offers a picturesque setting with a public beach. Guests can enjoy stunning lake views from select rooms and take advantage of amenities such as an indoor pool, hot tub, and fitness center.

Comfortable Accommodations

The guest rooms at this Texas hotel are designed for comfort and convenience, featuring 32-inch flat-screen TVs, microwaves, fridges, and coffee-making facilities. With seating areas and desks, the rooms provide a relaxing space for both leisure and business travelers.

Convenient Facilities and Dining

From the 24-hour convenience mart to the on-site restaurant serving American cuisine, Hilton Garden Inn Granbury ensures that guests have everything they need for a pleasant stay. Additionally, the hotel's proximity to local attractions like Granbury Opera House and Cowboy Marketplace adds to the overall appeal.

Book your stay at Hilton Garden Inn Granbury for a relaxing lakefront experience with top-notch amenities and convenient facilities.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Pet fee is $75 (1-4 days) and $125 (5+ days), maximum weight limit is 75 pounds.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 392 reviews
Cleanliness: 8.2
Service: 9.9
Location: 9.9
Room Quality: 8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 9.4
Overall Experience: 9.5
T
Teresa • extended_group • us
8
It was alright
Pros:

Location, staff, it was on the water - the restaurant staff were very helpful

Cons:

No shaded parking, very poor lighting in the room, bathroom shower needs updating, no towel hooks on bathroom door, no ice on first floor….our friends’ next door neighbors were noisy all night, they complained 3 times during the night nothing was done until the next day.

2026-08-07 • via Nuitee
S
Susan • couple • us
2
2026-07-25 • via Nuitee
K
Kristi • extended_group • us
9
It’s a nice hotel in a great location. I would recommend it to a friend
Pros:

The staff was exceptionally friendly

Cons:

The dog barking on our hall was annoying

2026-07-20 • via Nuitee
M
Marilyn • couple • us
8
Pros:

Scenic location

Cons:

Said water in room. Wasn’t.

Didn’t clean room except once on a 3 night stay.

2026-07-16 • via Nuitee
M
Maria • extended_group • us
10
We will be back!
Pros:

Nice, spacious, clean, convenient, Laura was a doll

2026-07-14 • via Nuitee
D
D1663NPsaram • Family
6
Frustrating start to our stay…
Pros:

My husband called the day before my kids and I were due to arrive and made this reservation for us. During the call, he specifically told the representative that he would not be traveling with us, and she assured him that notes would be added to the reservation so there wouldn’t be any issues at check-in.

When I arrived today, I was told there were no notes on the account and that my husband would need to be present with his ID. He was five hours away, making that impossible. We were then told he would need to be contacted to verify the reservation.

The whole reason my husband booked everything ahead of time was to make the trip less stressful for me while traveling alone with our kids. Instead, checking in became an unnecessary hassle because the information he was told would be documented never made it to our reservation.

If the representative had properly documented the account as promised, I should have been able to check in without any issues. This situation was completely avoidable and made for a frustrating start to our stay.

2026-07-10 • via Tripadvisor
P
Porscheanni • solo_traveller • us
10
My kids enjoyed the hotel
Pros:

It was clean

Cons:

I have no complaints

2026-07-06 • via Nuitee
W
William • solo_traveller • us
9
2026-07-01 • via Nuitee
V
V8337RElisag • Family
10
Watch out Watch out for “third parties/scammers” when making reservations!
Pros:

I booked our reservation online through a website that I thought was the Hilton Garden Inn website; I always try to book directly with the hotel. When I needed to make a change to our last day, I was told that I had booked through a “third party”, which I was unaware of. When I called the third party (Hotel Beds Direct), they refused to help me, would not tell me how much they were charging me, would not allow me to change the last day’s reservation, telling me I had to contact my “travel agent”. I did not use a travel agent, I booked myself online, thought it was with the actual hotel, NOT a third party. They are scammers and refuse to provide information when requested; even when I spent 2 hours on the phone with them and sent several emails, they refused to help me with anything. I have yet to be billed, and they refused to tell me what charges I would have, so am very concerned what they will be charging me. The only person to help was the wonderful front office supervisor Savannah Crosby. She took the time to help me with how to contact the third party, tried to help me by speaking on the phone to Hotel Beds Direct, and was kind and patient while being direct with the third party. This is a wonderful hotel, but be careful-third parties will try to trick you when you make reservations and will not give you information when you request it, nor try to assist you in any way. I hope Hilton realizes these are bad players and should not be allowed to do business with them.

2026-06-29 • via Tripadvisor
R
Richard • couple • us
10
Very good, but I will call the hotel instead of going thru booking.com they didn’t do what I requested about having few
Pros:

Very good front people and food personnel were great. Clean facilities.

Cons:

Need better curtains to block out flood lights especially on bottom floor rooms.

2026-06-29 • via Nuitee
D
Diana • couple • us
10
Would return
Pros:

The overall feel

Cons:

That there wasn’t outside area to sit besides the pool which fenced in, would have loved an outside gathering spot

2026-06-28 • via Nuitee
J
Jenny • family_with_children • us
4
Disappointing
Cons:

Restaurant was disappointing. I stay here when I visit Granbury. Dinner was not complete… they were out of items and did not say so. I paid full price for my dinner and it was missing the other two items to complete a dinner plus the BBQ SAUCE for my pulled pork sliders. 🤨

2026-06-11 • via Nuitee
M
Maria Fernandez • family_with_children • us
10
EXCELENT! 100% RECOMENDABLE!
Pros:

El hotel muy limpio, bonito y las habitaciones con una hermosa vista al lago. La persona que nos recibió cansados y de noche, de nombre Laura fue súper amable. En la mañana en el desayuno nos atendió Willow, una señora amable, dulce y atenta y busco la solución, para los niños inquietos, dándoles hojas para dibujar.

2026-06-10 • via Nuitee
C
Christopher • family_with_children • us
9
2026-06-09 • via Nuitee
H
Heather • solo_traveller • us
10
2026-06-01 • via Nuitee
2
291zackd • Couples
2
Terrible customer service and LIED for what!?
Pros:

Talk about terrible customer service. They will tell you one thing and you get a completely different thing when you talk to someone else. 100% DO NOT STAY HERE

2026-05-21 • via Tripadvisor
M
miriamgT3934FC • Couples
10
Everyone is so friendly and the rooms are super clean! Paul from maintenance was extremely helpful!! Thank you!
Pros:

Excellent place to stay and Paul from maintenance was extremely helpful!

2026-05-18 • via Tripadvisor
P
PepperMarsh • Family • London, England
2
Terrible hotel
Pros:

This is a terrible hotel. Management is rude and unresponsive. The room had just been painted, but part of the window frame was left off and the wind rattled the windows all night. Furniture is sparse and small. Fruit was slimy at breakfast. A terrible place.

2026-05-13 • via Tripadvisor
C
Christina • couple • us
7
Pros:

Being by the lake was nice. The front desk staff was very friendly and helpful.

Cons:

The pool/hot tub wasn’t working. The bar restaurant didn’t have consistent times it was open.

2026-05-13 • via Nuitee
J
Jennifer • couple • us
10
Great weekend get -a-way
Pros:

Friendly staff and great location

Cons:

I would like to see more seating on the patio facing the lake

2026-04-22 • via Nuitee