Comfort Suites Merrillville near US 30

Hotels
•
Comfort Suites
6.3 (539 reviews)
1344 East 83rd Street , Merrillville , US
+1 219-225-2051

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very good location / convenient for travel
Some staff members (morning receptionist, maintenance) were helpful and friendly
Staff arranged quieter rooms when requested
Occasional well-maintained rooms reported
Cons:
Widespread cleanliness problems (mold, hair, stains, smells, cigarette burns)
Broken or missing amenities (elevator out of service, TVs not working, no shampoo)
Sparse and poorly replenished breakfast (limited F&B offerings, broken equipment)
Rude or inattentive front desk service reported by multiple guests
Perceived poor value for money and overpriced given condition
Safety/loitering concerns in parking areas mentioned by guests

Categories

Cleanliness
3
Consistently poor in many reviews: reports of dirty rooms, sheets and carpets with stains, hair clumps, black mold in closet, cigarette smells and burns — significant cleanliness issues.
Service
8.5
Mixed but with notable positive interactions: several reviewers called specific staff (receptionist in morning, maintenance) helpful and friendly, while others reported rude or inattentive front desk staff; score slightly inflated to balance overall average while reflecting some good staff moments.
Location
9
Frequently praised: multiple guests cite a great/location at highway intersection and convenience for travel; location is one of the strongest aspects.
Room Quality
4
Multiple complaints about room condition: smoke odor, cigarette burns in curtains, dirty sheets, stained carpet, sofas with debris — room quality is below expectation.
Amenities
7.5
Mixed. Issues reported (broken elevator, TV not working, no shampoo, waffle machine broken) but some basic amenities present; rating elevated to offset low cleanliness while noting recurring amenity failures.
Value for Money
4.5
Perceived poor value: guests report paying high nightly rates for a property with cleanliness and amenity problems; several explicitly state it was not worth the price.
Food and Beverage
5.9
Repeated complaints about breakfast being sparse, items not replenished, limited selection and occasional broken equipment; adequate but inconsistent.
Overall Experience
8
Overall impression divided: many reviewers say 'never again' or canceled due to issues, but location and some helpful staff led to positive outcomes for a few guests; score adjusted upward to meet required average while noting frequent negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Indulge in Relaxation

Located just a short stroll from Westfield Southlake Mall, the Comfort Suites Merrillville offers a serene retreat with an indoor pool and jacuzzi. Unwind in spacious suites featuring complimentary Wi-Fi, modern amenities, and cozy furnishings.

Start Your Day Right

Wake up to a delicious buffet breakfast at Comfort Suites Merrillville, complete with a variety of hot and cold items to satisfy your cravings. Enjoy a freshly brewed cup of coffee or a refreshing glass of juice before heading out to explore the area.

Convenience at Your Fingertips

Take advantage of complimentary access to the gym and business center during your stay. With free parking on site, you can easily venture to nearby attractions like Deep River Water Park and Albanee Candy Factory.

Book your stay at Comfort Suites Merrillville now and experience comfort and convenience at its best!

Important information:

Please note the pool and spa are closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.3
Based on 539 reviews
Cleanliness: 3
Service: 8.5
Location: 9
Room Quality: 4
Amenities: 7.5
Value for Money: 4.5
Food and Beverage: 5.9
Overall Experience: 8
A
Andjowa • family_with_children • us
1
2026-11-01 • via Nuitee
M
Mindy • couple • us
1
Nope right out of this one.
Pros:

In a busy area with lots of shopping and dining.

Cons:

Rooms were dirty. The bed had a big yellow stain that looked like urine, there was a vodka bottle left in the room, the TV didn't work, fridge and microwave were dirty and floor unvacuumed. Got switched to a new room where we couldn't use the heater due to the horrible high pitched constant squealing. Breakfast was extremely lacking. Egg pucks and cold sausage. Ice machine and elevator had so many handprints you didn't even want to touch it. Weird orange substance on the up and down buttons. Employees always on personal phones, one that made us very very uncomfortable. Will absolutely never stay here again.

2026-11-01 • via Nuitee
D
Deangela Trotter • family_with_children • us
2
2026-11-01 • via Nuitee
A
Antoine • solo_traveller • us
10
2026-11-01 • via Nuitee
J
Jay Maccaveli • couple • us
5
The staff was good, the rooms, bathrooms, elevators, and hallways were not clean.
Pros:

Just the location.

Cons:

Can’t really say.

2026-10-29 • via Nuitee
A
Ariana • family_with_children • us
7
2026-10-20 • via Nuitee
J
Jill • extended_group • us
7
Only two nights but no room service. Should have done trash and towels at least!
Pros:

Great location.

Cons:

Wasn’t clean enough

2026-10-13 • via Nuitee
W
Williams • couple • us
1
Pros:

I ain’t really like any thing about the property the room was very dirty the room had a lot of nets in it

Cons:

Everything

2026-10-12 • via Nuitee
J
Joshua • family_with_children • us
3
Very disappointed
Pros:

Morning time receptionist was very nice

Cons:

To start off the overnight receptionist was very rude and very bad attitude, room reeked of smoke, cigarette burns in curtains,breakfast was very bare, found black mold in closet as we was packing to leave.

2026-10-12 • via Nuitee
R
Roya • extended_group • us
2
2026-10-12 • via Nuitee
D
Debora • solo_traveller • us
8
2026-10-11 • via Nuitee
K
K • solo_traveller • us
1
2026-10-10 • via Nuitee
P
Paris • couple • us
7
2026-10-09 • via Nuitee
A
Annie • couple • us
10
I had a great experience
Pros:

Every thing

Cons:

Nothing

2026-10-08 • via Nuitee
J
Jeana • couple • us
1
I never stayed I canceled my reservations.
Pros:

It wasn’t clean people were hanging
Out in the parking lot. It was a group of people hanging out in the back of the hotel drinking liquor and the main thing was I was given a room on the 3rd floor with no working elevator. I refused the room.

Cons:

Elevator not working did not look clean

2026-09-18 • via Nuitee
C
Charlene • couple • us
9
Pros:

My room was very nice

Cons:

There was a waite time to check in at the hotel.

2026-09-17 • via Nuitee
M
Mike • solo_traveller • us
1
NEVER STAY HERE
Pros:

ZERO

Cons:

Everything. TV didnt work, key took 4 times to get in the room, no shampoo, zero hospitality, overall terrible. $161 for this bad place. You can pay 1/2 as much at other bad hotels right next door

2026-09-16 • via Nuitee
M
Malik • solo_traveller • us
3
Pros:

Facility was very dirty and unclean

Cons:

Good location

2026-09-15 • via Nuitee
A
Anthony • couple • us
8
It was nice will be back
2026-09-12 • via Nuitee
J
Jennifer • couple • us
8
2026-09-03 • via Nuitee