Elba Costa Ballena Beach & Thalasso Resort

The indoor spa is an additional charge and by appointment only, they have limited hours for children so we never got the opportunity to visit it. It seems like they advertise many amenities but it’s not accessible for restricted.

-Calidad de alimentos en buffet necesita mejorar
-Sistema de llaves en puertas anticuado. Todas las tarjetas pierden la programación.
-Necesita ampliar parking
-Necesita un área para adultos nocturna
-Sistema de juegos obsoleto. Necesita usar monedas y cambio. Noticia: ahora se usa pago con tarjeta.

Staff de la piscina, bar y arreglo de habitaciones: Un 10. En especial Isabel y Alberto quienes destacan por su amabilidad y atención.

Valoración media a todo el hotel. Necesita gerencia y dirección.
Para una vacaciones de calidad, definitivamente otro lugar. No creo volver

Buen hotel, habitación muy cómoda y buen colchón, problema el aparcamiento, si no es de pago tienes que ir algo lejos .
Considero mejor hotel el Best

Muy bueno

This is supposed to be a resort, but no one could help me get my luggage to my room however they did hold it for me at the counter.

When I pulled back the curtains in my bedroom, there was an ant swarm up at the entire wall.

As I was taking a shower, I was facing the showerhead and did not realize that the water was not draining down the drain, but it was draining over the little lip onto the bathroom floor. I had to use all the towels to clean it up.

For being a resort, I wasn’t really impressed. I did get a massage and my masseuse was excellent, but I don’t remember her name.

La comodidad en todos los aspectos

We had a fantastic four-night stay. The food was amazing, and there were plenty of loungers in the pool area. The entertainment, Tirio, was brilliant as always, and the pool bar staff were incredible – especially Isabel, who was lovely and really attentive.

Leider Zimmer ganz am Ende des Hotels erhalten, sehr weite Wege….
Also bloß nichts vergessen.
Safe nur auf Anfrage, ebenso der Wasserkocher.
Buffet sehr gut und große Auswahl

The beach is amazing. The hotel’s food options are very limited. Only a buffet for dinner. Breakfast was nothing special.

Perfecto para descansar y desconectar a pesar del tiempo. La habitación muy limpia y en buen estado y el desayuno perfecto.

Staff was courteous. Hotel was quite spacious and had a soothing layout. The only issue I had was the heater didnt work too well and even though it ran all night, my room remained a little cool.

Alojamiento confortable, limpio y sobre todo muy tranquilo.

Dicht bij zee, goed zwembad. Eten was erg massaal door veel Spaanse halfpensongasten. Kwaliteit van het eten was goed. Ik had het hotel luxueuser verwacht

Mooie kamer met goede bedden en prima badkamer. Elke dag schoonmaak en lekker eten

We stayed at the resort because we have friends who live nearby. The location to the beach was fabulous. Pools were nice. Room was very spacious. We will return.

We stay at this hotel at least twice a year. The food is amazing, and the staff are really helpful and friendly. We've been coming here for the past 10 years, and Tirio is always fantastic. Isabel at the pool bar was particularly helpful. The only thing I can fault is the lunchtime opening hours and the queue to get food. Perhaps you could consider extending the lunchtime to, say, 13:30-15:30 to help prevent the current rush hour.

Love this place. If you want to explore outside the resort you need a car rental.

Mosquitoes all in the room and no AC! The hotel cut the heat on and it was 70 degrees out!

The hotel itself is fine--polite staff, decent rooms (we were actually upgraded to a better room when we found that ours had two single beds instead of the requested double bed), and a good range of food choices at breakfast/dinner. The location is absolutely lovely, and we thoroughly enjoyed renting bikes and riding along the oceanside bike/walking path. Downsides? It's odd that you have to pay to use the safe in the room. Most disappointing however was the 'couples healthy back massage' that we booked in advance. The young woman who gave the massage was very kind, but she was alone in providing the 'couples' massage, which meant that for half of the time, one partner was left lying face down on the massage table with just some warm gel on their back. Given that the "hour"-long massage began with 10-15 minutes in separate bath/jacuzzis, and the remaining 40 or so minutes was divided between the two of us, the total 15-20 minute actual massage we each received was disappointing to say the least.

Instalaciones y personal, excelente, junto a una playa maravillosa