Best Western Plus University Inn & Suites

Hotels
•
Best Western Plus
7.6 (201 reviews)
4540 Maplewood Avenue , Wichita Falls , US
+1 940-687-2025

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location near restaurants and stores
Friendly and helpful staff
Good value/price and local discounts
Clean/modern rooms reported by some guests
On-site exercise room
24/7 coffee/tea and free ice
Cons:
Musty/wet-carpet smells in multiple rooms
Pool reported as dirty or closed during peak hours
Breakfast quality and waffle makers criticized
Reports of roaches and stained/dirty common areas
Plumbing and maintenance issues (toilet, faucet, TV)
Keycard problems requiring reprogramming
Safety/loitering concerns and inappropriate content cast in lobby
Noise from adjacent/above rooms

Categories

Cleanliness
6.2
Multiple reviews mention musty/wet-carpet smells, stained/dirty common areas, reports of roaches and an overall perception of inconsistent housekeeping; some guests did report clean rooms, so cleanliness is below average but not uniformly poor.
Service
8.9
Staff are frequently described as nice and helpful with good customer service; some operational issues reported (only one person at night, reprogramming keycards) but overall service sentiment is positive.
Location
9.5
Consistently praised for being close to restaurants, stores, highway access and convenient amenities; location sentiment is strongly positive.
Room Quality
7
Room experiences are mixed — several guests report musty smells, plumbing issues, uncomfortable beds, or maintenance problems, while others describe modern, comfortable and clean rooms; overall slightly above average.
Amenities
7
Amenities are mixed: exercise room and 24/7 coffee/ice are positives, but the pool is reported as closed, nasty, or unusable during peak hours; overall amenities are mediocre.
Value for Money
8
Multiple guests note a good price and discounts at nearby restaurants; given price relative to positives (location, service), perceived value is good.
Food and Beverage
6.5
Breakfast receives frequent criticism (waffle makers not working, limited options) though some items (bacon) were liked; overall food/beverage sentiment is below average.
Overall Experience
7.7
Mixed overall impressions: several guests were pleased and would return (convenient location, friendly staff), while a number of stays were marred by cleanliness or maintenance issues; net experience is slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located just 5.8 miles from Castaway Cove Waterpark, Best Western University Inn & Suites offers easy access to popular attractions in Wichita Falls, Texas.

Modern Amenities
Enjoy the convenience of free Wi-Fi, a microwave, refrigerator, coffee facilities, and an iPod docking station in every room. Stay active at the outdoor pool and gym during your stay.

Additional Services
Take advantage of the on-site computer in the lobby and laundry facilities for added convenience. With proximity to Weeks Park Golf Course and Kemp Center for the Arts, there's something for everyone nearby.

Book your stay at Best Western University Inn & Suites for a comfortable and convenient experience in Wichita Falls.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jul 24, 2026 until Fri, May 14, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPS

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 201 reviews
Cleanliness: 6.2
Service: 8.9
Location: 9.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 7.7
R
Robert • solo_traveller • us
10
Great value. Great place to stay if you are visiting Wichita Falls, Texas.
Pros:

My stay at Best Western was an unexpected pleasure, from the moment I walked in, speaking with the receptionist to the complimentary breakfast the next morning. Just great. My room was spacious and super clean. My only complaint was probably that the TV had way too many channels and was a bit difficult to navigate, but I guess that's what to expect and probably would not really matter to anyone else. All in all, I would highly recommend Best Western Uniiversity Inn & Suites.

Cons:

Nothing. It was a pleasurable experience.

2026-11-05 • via Nuitee
L
Lucas • solo_traveller • us
6
2026-11-02 • via Nuitee
L
Lucas • solo_traveller • us
6
Pros:

Beds are always comfy.

Cons:

Guests are load, parking is awful, bathroom seem to always have mold, closest door almost fell on me opening it due to it being off the hinges. Staff isn’t the best, or the friendliest. Spend more time on their phones, and gossiping. Had to wait while a lady that worked there braided someone’s hair in the lobby along with seemed to be family/friend members hanging in the lobby. Has kids under 13 in the gym in supervised.

2026-11-02 • via Nuitee
L
Lucas • solo_traveller • us
6
2026-11-02 • via Nuitee
J
J Jorge • couple • us
9
Good
2026-10-28 • via Nuitee
J
Jason • solo_traveller • us
9
Pleased with my room
Pros:

Over all very pleased

2026-10-25 • via Nuitee
J
Jayy • couple • us
7
When I come back to visit MSU I will be booking with them again. Check in 18+
Pros:

Having the hotel next to the dollar general and like 4-5 food places within walking distance along with a super market and gas station, very accessible. I memorized how to get from there to Midwestern on my first day aftee only using the GPS once. Ac/Heater was good, staff was nice, people were nice, good amount of chargers, keycards are easy to use, and they had free ice along with an machine with different types of coffee and teas available 24/7. Check in is also 18+

Cons:

I was not a fan of the breakfast🫤 both the waffle makers didn't cook my waffle all the way amd that's like the main meal. They either need more options or to fix the waffle maker cause I was still hungry. Although the 2nd day the bacon was reallllyyy good I took some back to my room. That was the only thing I didn't like while staying here.

2026-10-22 • via Nuitee
W
Wendell • couple • us
1
Didn’t happen
Pros:

We booked and no room was available. I am
Contesting any charges from your company
Sad

2026-09-14 • via Nuitee
M
Marlane • family_with_children • us
2
Won’t be staying here again.
Pros:

Area restaurants (McBrides, Parkway Grill)

Cons:

Toilet wouldn’t flush…took up to 30 mins between flushes; with 4 people, not acceptable.
Bathtub faucet could not be turned off…dribbled the entire time we were there
Card keys continued to work and then didn’t. Kept having to go down and have them re-programmed.
Only one person there at night; if you needed extra towels, etc, one had to go retrieve them yourself.

2026-08-31 • via Nuitee
D
David • solo_traveller • us
5
Pros:

Easy access to multiple restaurants. Convenient to hwy. Best restaurants in area. Multiple eatery.

Cons:

Room stunk. Tried febreeze every day no luck. Breakfast huge disappointed. Went out to eat

2026-08-27 • via Nuitee
R
Rocco • couple • us
10
Very enjoyable visit
Pros:

Clean,close to everything, great customer service

Cons:

N/A

2026-08-26 • via Nuitee
T
teresafish • Family
2
Totally unorganized and dirty hotel
Pros:

Called 2 days in advance to reserve a room for 2 with king size bed on first floor. We were given a room that was full of tools, paint and remodeling materials. Went back to front desk and was told that there were no rooms available on the first floor. The hotel was very dirty with stains and dirt on the floors, especially the elevator. It was filthy. TV did not work right, light bulb burned out in lamp beside bed, no tissues. I do not recommend this Best Western Hotel.

2026-08-16 • via Tripadvisor
R
Reba • family_with_children • us
1
We really wanted to use the pool, but it was nasty.
Cons:

The pool was nasty. Not enough wash cloths. The room smelled musty.

2026-08-10 • via Nuitee
D
David • solo_traveller • us
9
Great place for a short or long stay in Wichita Falls!
Pros:

Very clean, modern and comfortable. Exercise room was a plus for hike on 2000 mile road trip. Breakfast was good. Great steakhouse across the street with discount for hotel guests.

Cons:

Can’t think of anything.

2026-08-08 • via Nuitee
R
Rocco • couple • us
10
Nice visit
Pros:

Great location, great price, nice staff

Cons:

N/A

2026-07-24 • via Nuitee
N
Nathan • solo_traveller • us
5
2026-07-15 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-07-13 • via Nuitee
J
Joe • family_with_children • us
4
Pros:

Staff were nice and helpful.

Cons:

Area didn’t feel that safe. When we arrived to the hotel there were people hanging outside at the back corner and stayed there well into the night.

When we first walked in, some guest or something were in the foyer and casting their phone to the tv and their phone had porn on it cast to the big tv for all our kids to see.

The room struggled to cool down and had a musty or moldy smell that would not go away.

2026-07-12 • via Nuitee
M
Ms_Tymes • solo_traveller • us
5
Pros:

I didn't like it because it used to be Howard Johnson and there is nothing new about the place

Cons:

They had roaches in the room. And I didn't like it.

2026-07-10 • via Nuitee
D
Doug • couple • us
8
2026-07-10 • via Nuitee